Unofficial magicJack Forum

Unofficial magicJack Forum

Your Unofficial magicJack and magicJack Plus phone service information resource
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 
MagicJack does not support USB cable

 
Post new topic   Reply to topic    Unofficial magicJack Forum -> magicJack Reviews, Rants and Raves
View previous topic :: View next topic  
Author Message
ninjakb
MagicJack Newbie


Joined: 02 Jul 2008
Posts: 1

PostPosted: Wed Jul 02, 2008 4:14 pm    Post subject: MagicJack does not support USB cable

BE FOREWARNED!!!

I would just like to share my personal experience that I had with MagicJack and their 'customer support'. While we watch the cute video of Dan and his child on MagicJack's homepage and hoping that this will help cut our phone bill costs, they sit back and collect the dollars without supporting their product.

MagicJack will not support or replace the USB extender cable that they send WITH the MagicJack. After being run-around on their not-so tech support 'chat' and being 'transferred' to someone ('Therese') who claimed to be a floor manager, I was told that they will not replace this part even though it was shipped to me broken.
This creates a problem for those of us that cannot have the other USB plug blocked or headphone jacks. It also creates difficulty if your computer tower only has USB ports in the back of the tower. The USB extender cable becomes a necessity in these cases.
I was never offered an exchange and was refused one when I directly asked and told that they don't support it.

You get what you pay for I guess.
Back to top
View user's profile Send private message
laserjobs
Dan Should Pay Me


Joined: 12 Nov 2007
Posts: 670

PostPosted: Wed Jul 02, 2008 5:04 pm    Post subject:

I would email Dan about this. If you recieved a broken product it should be replaced.
[email protected]
Back to top
View user's profile Send private message
shamindaf
MagicJack Newbie


Joined: 02 Jul 2008
Posts: 4

PostPosted: Wed Jul 02, 2008 9:40 pm    Post subject:

You can get a USB extender at Radio Shack. Talking to "Customer No Support" is a waste of time.
Back to top
View user's profile Send private message
krieg
magicJack Apprentice


Joined: 14 Jun 2008
Posts: 23

PostPosted: Fri Jul 04, 2008 9:24 am    Post subject:

What I discovered was this........
My MJ will work fine with the short cable that comes with the product. If I use a 3 ft cable, no go. Don't know why, but the problem is probably on my end. SOOOOOO, I just mounted the MJ on the back of the computer with a piece of double sticky tape and everything works fine. Smile
Back to top
View user's profile Send private message
Movingbrook2
MagicJack Newbie


Joined: 30 Jul 2008
Posts: 2
Location: USA

PostPosted: Wed Jul 30, 2008 3:10 am    Post subject: My experience

Hi Guys, MJ does support USB extension cables. Mine is connected to one and it works just fine. this is my 2nd MJ.
Back to top
View user's profile Send private message Yahoo Messenger
GuyOnTheAir
Dan isn't smart enough to hire me


Joined: 11 Feb 2008
Posts: 328
Location: Greater Los Angeles, CA

PostPosted: Fri Aug 01, 2008 2:24 pm    Post subject:

I also have no trouble at all using a USB extender cable. You can purchase them cheaply, even from a dollar store... That's where I got mine.
Back to top
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
Matt9876
Dan Should Pay Me


Joined: 26 Jul 2008
Posts: 504

PostPosted: Thu Aug 14, 2008 5:10 pm    Post subject:

When I first used the supplied USB extension cable MJ didn't seem to detect the unit, but after a few disconnect/reconnects at both ends it worked and has continued to work as expected.


Not sure what this is all about but probably due to cheap manufacture process.

MJ is a USB power hungry device feed it with a good USB cable or powered hub. "Highly Recommended" Very Happy
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Unofficial magicJack Forum -> magicJack Reviews, Rants and Raves All times are GMT - 4 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
Powered by phpBB Ultra Turbo Extended Edition Live © 2001-9999, phpBB Group
magicJack and magicJack Plus are trademarks of magicJack LLP. This website is in no way affiliated, endorsed, or sponsored by magicJack LLP, and is an unofficial forum for consumers to openly communicate regarding their experiences with the magicJack products.