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MagicJack does not terminate the call properly

 
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LikeMagic
Dan Should Pay Me


Joined: 01 Jan 2008
Posts: 613
Location: LikeMagic Pacific NW

PostPosted: Thu Jan 31, 2008 11:45 pm    Post subject: MagicJack does not terminate the call properly Reply with quote

When the far-end party hangs up the call:

- 90% of the times, my MJ phone remains silence (for a long time) and the call timer (on the display) keeps incrementing as if the far-end party is still connecting.
- 10% of the times, I hear continuous dial-tone when the far-end party hangs up the call (this is normal).

How does your MJ behave?
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HolmanGT
MagicJack Sensei


Joined: 08 Jan 2008
Posts: 1127
Location: Saint George, UT

PostPosted: Thu Jan 31, 2008 11:58 pm    Post subject: Reply with quote

LikeMagic,

Gosh I am embarrassed again, I don't know what mine does. I always just hit the end call button on my phone and eventually place it back in the cradle.

But the next time I use it this evening I will definitely pay more attention and post back my findings.


Question: Does this scenario you describe cause any problems or is it just strange behavior that you are concerned about?
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LikeMagic
Dan Should Pay Me


Joined: 01 Jan 2008
Posts: 613
Location: LikeMagic Pacific NW

PostPosted: Fri Feb 01, 2008 12:16 am    Post subject: Reply with quote

HolmanGT wrote:
LikeMagic,

Question: Does this scenario you describe cause any problems or is it just strange behavior that you are concerned about?


On POTS service, when the far-end party hangs up the call first, after about 2-8 seconds, your POTS phone will start playing announcement "please hang up the phone" (a few times) and if you don't hang up the phone the PSTN central office will begin playing the nasty & loud high frequency tones to remind you (the absent-minded person) to hang up the phone.

MagicJack doesn't seem to play any nasty "reminder" tones to remind you to hang up the phone, thus the phone is still "off-hook", and new incoming calls would ring silently and after a few rings would redirect to voicemail. Try it with your MagicJack and let me know if yours is different.

This is another BIG issue and hopefully MJ will implement a fix soon.
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SpamBox
Dan isn't smart enough to hire me


Joined: 14 Dec 2007
Posts: 417
Location: Rocky Mountains Front Range

PostPosted: Fri Feb 01, 2008 2:45 am    Post subject: Reply with quote

I have the same problem too. sometimes hitting "off" twice on my cordless works, and its the same with the softphone.
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