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MagicJack: dog in the manger

 
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cavan
MagicJack Newbie


Joined: 17 Dec 2010
Posts: 2

PostPosted: Fri Dec 17, 2010 10:09 am    Post subject: MagicJack: dog in the manger

My housemate just bought [i]MagicJack[/i]. He has internet via cable (12Mbps). I connected a wireless router to his system (between his modem and his computer) so that I could get the signal on my computer ca. 35 feet away and on my Roku (ca. 60 feet away) for streaming video from Netflix.

All's fine until my housemate actually makes a call on his [i]MagicJack[/i], at which point my wireless network is shut down--kaput!!!

As soon as his telephone call is over, the wireless router senses that it can once again go into action and my network connections resume.

What's going on and what can I do to enable me to use my wireless network without interruption and my housemate to use his [i]MagicJack[/i] without screwing up the network?

Any mavans out there? Thanks.
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oldtimercurt
Dan isn't smart enough to hire me


Joined: 07 Feb 2009
Posts: 281
Location: Pensacola

PostPosted: Fri Dec 17, 2010 10:14 am    Post subject:

Sounds like the router is set up to give VOIP priority on the network. Appears to be working.

OTC
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Fri Dec 17, 2010 10:19 am    Post subject: Re: MagicJack: dog in the manger

cavan wrote:
My housemate just bought MagicJack. He has internet via cable (12Mbps). I connected a wireless router to his system (between his modem and his computer) so that I could get the signal on my computer ca. 35 feet away and on my Roku (ca. 60 feet away) for streaming video from Netflix.

All's fine until my housemate actually makes a call on his MagicJack, at which point my wireless network is shut down--kaput!!!

As soon as his telephone call is over, the wireless router senses that it can once again go into action and my network connections resume.

What's going on and what can I do to enable me to use my wireless network without interruption and my housemate to use his MagicJack without screwing up the network?

Any mavans out there? Thanks.


Any chance he is using a 2.4mhz cordless phone with his MJ?? If so MOST wireless routers work on that same freq. Have him go into the router settings and change the wireless channel, OR swap phones with a 5.8ghz or newer cordless.
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cavan
MagicJack Newbie


Joined: 17 Dec 2010
Posts: 2

PostPosted: Fri Dec 17, 2010 4:22 pm    Post subject: MagicJack vanquished

Joe Sica was spot on: it was the 2.4 Gig phone. I called Cisco re the wireless router and they walked me through the advanced settings. The channel setting was on "auto" and we changed it to "6." Afterwards, the wireless network worked fine even when using the [i]MagicJack-Telephone [/i]feature. Also, if I need to tweak the setting, I have my choice of all the channels (1-11) using the feature shown me by the Cisco techi in Manila. Thanks again and hats off to Joe Sica.
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Fri Dec 17, 2010 4:32 pm    Post subject: Re: MagicJack vanquished

cavan wrote:
Joe Sica was spot on: it was the 2.4 Gig phone. I called Cisco re the wireless router and they walked me through the advanced settings. The channel setting was on "auto" and we changed it to "6." Afterwards, the wireless network worked fine even when using the MagicJack-Telephone feature. Also, if I need to tweak the setting, I have my choice of all the channels (1-11) using the feature shown me by the Cisco techi in Manila. Thanks again and hats off to Joe Sica.


Glad to hear all is well now.............Happy to help
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