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MagicJack down

 
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English_Jean
magicJack Apprentice


Joined: 13 Jun 2008
Posts: 21

PostPosted: Thu Sep 16, 2010 11:31 am    Post subject: MagicJack down

Anyone noticed MagicJack site has been down completely for past half hour at least? No Site no phone Sad
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deejo
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 7

PostPosted: Thu Sep 16, 2010 11:35 am    Post subject:

Jean,
Are you using comcast by chance ?
I just confirmed taht magicjack.com is accesible thru iphone on AT&T network, as well as through an aircard via T-Mobile..
trrying to determine if it specific to comcat ISp blocking magicjack, thakn you for your reply !
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iam4everalive
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 6

PostPosted: Thu Sep 16, 2010 11:36 am    Post subject:

Yes I've noticed that too. When I realized the site was down as well as phone service, I hit centralops.net and the A-record for the domain is still accurate. Since some friends are reporting some other outages around the net I'll wait and see what's happening.

<edit>I'm using Comcast.</edit>


Last edited by iam4everalive on Thu Sep 16, 2010 11:37 am; edited 1 time in total
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speaker2112
MagicJack User


Joined: 28 Dec 2009
Posts: 49

PostPosted: Thu Sep 16, 2010 11:37 am    Post subject:

I am also not able to connect via Comcast (error 3) + no dial tone. It was working fine as of yesterday and there have been no network or firewall changes by me. I wonder what Comcast is doing!
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gork
magicJack Apprentice


Joined: 04 May 2009
Posts: 10

PostPosted: Thu Sep 16, 2010 11:37 am    Post subject:

It's been down for me for the past 30+ minutes - I am on Comcast in the SLC, UT area. I am unable to log on to the my.magicjack.com site, though the SALES MJ site is up.

Related to the update from 2.01 to 2.03? I HOPE it's not a Comcast thing. <grumble>


Last edited by gork on Thu Sep 16, 2010 11:38 am; edited 1 time in total
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Sep 16, 2010 11:37 am    Post subject:

I'm using Comcast and have no MJ service.
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English_Jean
magicJack Apprentice


Joined: 13 Jun 2008
Posts: 21

PostPosted: Thu Sep 16, 2010 11:37 am    Post subject:

Yes. I do have Comcast. Just saw your post after I submitted mine. I don't know if Comcast is blocking MJ but I can't even get on the MJ site!
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deejo
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 7

PostPosted: Thu Sep 16, 2010 11:39 am    Post subject:

ok, so it's looking more and more specific to Comcast users then... i'm beyond annoyed rihgt now.. I work from home and kind of can't do my job right now ! I'm calling them now to see if I can get any information from comcast support.....
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iam4everalive
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 6

PostPosted: Thu Sep 16, 2010 11:40 am    Post subject:

I wouldn't doubt it's a Comcast thing. They've been doing upgrades like mad here (Alabama) and if you don't use the cable box to tune channels you can watch other people's OnDemand. Crazy stuff.
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evophoto
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 1

PostPosted: Thu Sep 16, 2010 11:41 am    Post subject:

I just spoke with MJ support and they say the problem is on their end and that they are working on it.


deejo wrote:
ok, so it's looking more and more specific to Comcast users then... i'm beyond annoyed rihgt now.. I work from home and kind of can't do my job right now ! I'm calling them now to see if I can get any information from comcast support.....
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iam4everalive
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 6

PostPosted: Thu Sep 16, 2010 11:42 am    Post subject:

Thanks, evophoto. I just plugged mine back in and it _seems_ to be working.
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gork
magicJack Apprentice


Joined: 04 May 2009
Posts: 10

PostPosted: Thu Sep 16, 2010 11:42 am    Post subject:

Thanks, evophoto. Nice that 1) You were able to get through to them; 2) They knew what you were talking about; and 3) That you posted what you learned. ;)
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deejo
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 7

PostPosted: Thu Sep 16, 2010 11:43 am    Post subject:

I'm back up... on with comcast now. they know notyhing about the issue. thx all for quick updates. hopefully just a fluke
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speaker2112
MagicJack User


Joined: 28 Dec 2009
Posts: 49

PostPosted: Thu Sep 16, 2010 11:44 am    Post subject:

evophoto wrote:
I just spoke with MJ support and they say the problem is on their end and that they are working on it.


That's good to know, thanks for posting!

MJ dialtone is up for me now and my contact list has downloaded after a delay, but my call list is still not downloading. I think we just need to be a bit patient as this is an unscheduled outage which it seems like they are addressing.


Last edited by speaker2112 on Thu Sep 16, 2010 11:44 am; edited 1 time in total
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ArubaBob
magicJack Apprentice


Joined: 02 Sep 2010
Posts: 16
Location: Sub-Tropical MagicJack Plus Paradise

PostPosted: Thu Sep 16, 2010 11:44 am    Post subject:

I'm a comcast customer also.

I've been using MJ for over two years without any trouble.

And now the root cause of the problem appears that it might very well be the ISP... probably ticked off at the fact that they are not selling as much comcast digital phone service as they would like.
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Sep 16, 2010 11:45 am    Post subject:

Seems to be OK now. I was getting the magicTALK screen for a few minutes.
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deejo
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 7

PostPosted: Thu Sep 16, 2010 11:48 am    Post subject:

I thought wee were back up/fixed...but I can't get incoming calls yet.

how weird is it that it would be MJ's issue... but specific to comcast users ????
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jimbos
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 2

PostPosted: Thu Sep 16, 2010 11:49 am    Post subject: Magicjack not working AND there website is down???

magicjack NOT working this morning and I am NOT able toaccess there website as well???? I can browse anywhere else and no changes made to pc. HELP

ps is there an update I should have? version 2.01 ???????
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gork
magicJack Apprentice


Joined: 04 May 2009
Posts: 10

PostPosted: Thu Sep 16, 2010 11:52 am    Post subject:

deejo wrote:
I'm back up... on with comcast now. they know notyhing about the issue. thx all for quick updates. hopefully just a fluke

As if they'd know their heads from a pumpkin anyway... Regardless, thanks for passing on the message. :)
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English_Jean
magicJack Apprentice


Joined: 13 Jun 2008
Posts: 21

PostPosted: Thu Sep 16, 2010 11:53 am    Post subject:

Mine's back now and MJ.com up again. Talked to comcast. Rep. said they weren.t blocking MJ and didn't know of any problem.
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ronny_b
MagicJack Newbie


Joined: 27 Dec 2008
Posts: 3

PostPosted: Thu Sep 16, 2010 11:56 am    Post subject:

I don't think it is Comcast - I'm on Charter and have the same situation here. MJ says "Ready to Call", but no dial tone.

Ron Sad
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iam4everalive
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 6

PostPosted: Thu Sep 16, 2010 11:58 am    Post subject:

Mine's going up and down. It'll cut out in the middle of a convo.
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deejo
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 7

PostPosted: Thu Sep 16, 2010 11:58 am    Post subject:

completely back up now. This unofficial website is the $hit by the way... great memebers here. this was my first time posting. THank you all .
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nailgunner
MagicJack Sensei


Joined: 18 Mar 2010
Posts: 1548

PostPosted: Thu Sep 16, 2010 11:59 am    Post subject:

Not to be mean, but if you people would read earlier posts, you would see that someone contacted MAGICJACK and was told it was an issue on their end and they are working on it.
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The Rockster
MagicJack Newbie


Joined: 23 Aug 2010
Posts: 3

PostPosted: Thu Sep 16, 2010 12:00 pm    Post subject: MJ won't connect

We can't get MJ to work or any of their sites on the net.
We are using ComCast.
Getting error:3
I did notice, since the upgrade that none of my power saving schemes are working as long as MJ is plugged in.
Perhaps that is one of the problems with their poorly designed upgrade?
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deejo
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 7

PostPosted: Thu Sep 16, 2010 12:02 pm    Post subject:

nailgunner...which post was that ? nevermind... 10:41 ... in this same thread.. so, thanks !
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ArubaBob
magicJack Apprentice


Joined: 02 Sep 2010
Posts: 16
Location: Sub-Tropical MagicJack Plus Paradise

PostPosted: Thu Sep 16, 2010 12:39 pm    Post subject:

Service was restored a little while ago...

Relief...
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pbjandfritos
MagicJack Expert


Joined: 25 Jun 2010
Posts: 92
Location: Michigan, United States

PostPosted: Thu Sep 16, 2010 12:44 pm    Post subject:

I had the same issue earlier. I have WOW! as my service provider. I got a dial tone, but every number I dialed I got dead air or a fast busy signal. I am glad it works now!

Ernie
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katlady111
MagicJack Newbie


Joined: 17 Jul 2009
Posts: 3
Location: Los Angeles

PostPosted: Thu Sep 16, 2010 12:46 pm    Post subject:

Well, for me, service was "restored" -- sort of. I managed to make a few outgoing calls but just got cut off in the middle of a conversation with a client. So service for me is still on again, off again.

Not a happy camper.
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The Rockster
MagicJack Newbie


Joined: 23 Aug 2010
Posts: 3

PostPosted: Thu Sep 16, 2010 1:32 pm    Post subject:

Just got done with MJ Support ( I use the term loosely)

The system was down for maintenance & upgrades.
Seem to have a newer software version.
Now my screensaver activates with Comcast and XP.

Not sure if the rest of the power scheme is working ( sleep modes )
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gashliquor
Dan isn't smart enough to hire me


Joined: 26 Apr 2008
Posts: 447

PostPosted: Thu Sep 16, 2010 2:30 pm    Post subject: Re: Magicjack not working AND there website is down???

jimbos wrote:
magicjack NOT working this morning and I am NOT able toaccess there website as well???? I can browse anywhere else and no changes made to pc. HELP

ps is there an update I should have? version 2.01 ???????



Version 2.03 is out
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kzhao
MagicJack Newbie


Joined: 16 Sep 2010
Posts: 3

PostPosted: Thu Sep 16, 2010 2:31 pm    Post subject: Same here

I'm on Comcast and MJ had down too.

No the service seems to back and my phone rings but can't hear any voice of the other end.
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LeFreak
MagicJack Newbie


Joined: 14 Sep 2010
Posts: 1

PostPosted: Thu Sep 16, 2010 2:38 pm    Post subject: Re: Same here

kzhao wrote:
I'm on Comcast and MJ had down too.

No the service seems to back and my phone rings but can't hear any voice of the other end.


Im with ATT and somehow i have the same issues with what you have. I could also hear a dial tone but its not letting me dial a number.
I just started MajicJack last month and it was already working. I unplugged and replugged the dongle and it said "Lucky You! Upgrading"
I dont know what lucky means to them when the service is not working anymore.
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Alphamale
MagicJack User


Joined: 28 Aug 2010
Posts: 32

PostPosted: Mon Sep 20, 2010 8:57 pm    Post subject:

This webpage is not available.

The webpage at https://web01.magicjack.com/my/index.html might be temporarily down or it may have moved permanently to a new web address
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areamike
magicJack Apprentice


Joined: 12 Mar 2009
Posts: 23

PostPosted: Thu Feb 24, 2011 4:59 pm    Post subject:

Magicjack is down again today! Evil or Very Mad
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Feb 24, 2011 5:04 pm    Post subject:

Seems like it is down for some but not all.
I am in N.E. PA and all is fine here, phone and getting to their web page..

Has to be a server issue.....
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hurricane1978
MagicJack Newbie


Joined: 24 Feb 2011
Posts: 3

PostPosted: Thu Feb 24, 2011 5:18 pm    Post subject:

Mine is also down!! I'm in WV ..it's 4:17 and I have Comcast! Any updates?

Thanks, Katrina
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bitstopjoe
Future magicJack CEO


Joined: 13 Sep 2008
Posts: 2844
Location: North East Pennsylvania

PostPosted: Thu Feb 24, 2011 5:19 pm    Post subject:

hurricane1978 wrote:
Mine is also down!! I'm in WV ..it's 4:17 and I have Comcast! Any updates?

Thanks, Katrina


Seems to be a COMCAST problem NOT a MJ one, sorry.........
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efassett
MagicJack Newbie


Joined: 24 Feb 2011
Posts: 2

PostPosted: Thu Feb 24, 2011 5:48 pm    Post subject:

I just did an online chat with comcast.. they reset my line and it fixed it..
The rep said it was an IP issue.
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hurricane1978
MagicJack Newbie


Joined: 24 Feb 2011
Posts: 3

PostPosted: Thu Feb 24, 2011 6:01 pm    Post subject:

Sounds good guess I'll have to call Comcast, but my husband is playing that new MMO Rift or something today and is scared to death if we reset the IP it will kick him out of the server..and he will not be able to get back in since today is the first day for this game! Will this happen? *sighs*
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hurricane1978
MagicJack Newbie


Joined: 24 Feb 2011
Posts: 3

PostPosted: Thu Feb 24, 2011 7:51 pm    Post subject:

Houston ..Im back up!!! YAY!!! Very Happy
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