magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

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Magicjack Formatted?

 
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dwijeshsheth
MagicJack Newbie


Joined: 27 Apr 2012
Posts: 6

PostPosted: Sun Mar 17, 2013 6:49 pm    Post subject: Magicjack Formatted? Reply with quote

Hello,

For about a week I'm not able to use my Magicjack. The Dialpad does not show up and Magicjack Tech Support is useless.

Magicjack shows up as a a drive and a CD Drive in My Computer but the Drive appears to be blank?

I've tried the "upgrade" link provided by magicjack but no use.

Any help to fix this is greatly appreciated!

(This is Magicjack Plus)
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Tue Mar 19, 2013 7:41 am    Post subject: Reply with quote

When you connect a telephone to the MJ can you dial out and/or receive calls on the phone? Do you routinely run "maintenance" software - like disk cleanup, disk optimizer, Ccleaner, etc. - but possibly have not taken care to make sure that they do NOT try to do maintenance routines on your MJ's virtual "drive"? Have you recently installed ANY new software onto your computer? (- hint Wink

- Make sure this stuff, if you do it, is handled properly and carefully so as to not involve the MJ device and/or its virtual drive(s).

Aside from that, I'd try unplugging your MJ from the pc, uninstalling and deleting all MJ-related software from the pc, then plugging the MJ device back into your Internet-connected pc and see if it re-downloads/installs the software. If your device is a MJ+, try connecting it directly to your router or modem (with a telephone connected directly to the MJ+) and see if it works under *those* conditions.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Tue Mar 19, 2013 7:41 am    Post subject: Reply with quote

When you connect a telephone to the MJ can you dial out and/or receive calls on the phone? Do you routinely run "maintenance" software - like disk cleanup, disk optimizer, Ccleaner, etc. - but possibly have not taken care to make sure that they do NOT try to do maintenance routines on your MJ's virtual "drive"? Have you recently installed ANY new software onto your computer? (- hint Wink

- Make sure this stuff, if you do it, is handled properly and carefully so as to not involve the MJ device and/or its virtual drive(s).

Aside from that, I'd try unplugging your MJ from the pc, uninstalling and deleting all MJ-related software from the pc, then plugging the MJ device back into your Internet-connected pc and see if it re-downloads/installs the software. If your device is a MJ+, try connecting it directly to your router or modem (with a telephone connected directly to the MJ+) and see if it works under *those* conditions.
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