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MAGICJACK NO LONGER WORKS FOR ALL NUMBERS DIALED MUST READ

 
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Warrior Minerva
MagicJack Newbie


Joined: 14 Dec 2012
Posts: 1

PostPosted: Fri Dec 14, 2012 3:21 am    Post subject: Reply with quote

My phone stopped working today. I have read through all of the posts and I have to say this is a load of BS!! My area code is 541 Southern OR. My family and I will have to wait and see if anything changes. If it doesn't we will have to search for something hopefully better than this flip-flopping company. I do have a question; will the people who call in to my magicjack plus number be charged? Thanks for reading!
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ML143
MagicJack Newbie


Joined: 10 Dec 2012
Posts: 2

PostPosted: Fri Dec 14, 2012 1:10 pm    Post subject: Reply with quote

Sombody needs to call a news crew, and get this on the air. CNN or HLN, sombody national and not just some local news channel serving 6,000 in tumbleweed county... I am sure just about any network and/or consumer reporter would be happy to report the changes in the "MajicJack" company that would make it not only less apealing to ever be a new customer of MagicJack, but also to let everyone know that the "Magic" within their company is all washed up...

In fact, if you bought the MagicJack, it would actually be an act of MAGIC that you could call the person you wanted!

Just make sure whoever does it presents themselves well and knows what they are talking about to make a good impact and get us back what we all paid for.


Last edited by ML143 on Sat Dec 15, 2012 12:23 pm; edited 1 time in total
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Fri Dec 14, 2012 1:21 pm    Post subject: Reply with quote

ML143 wrote:
Sombody needs to call a news crew, and get this on the air. CNN or HLN, sombody national and not just some local news channel serving 6,000 in tumbleweed county... I am sure just about any network and/or consumer reporter would be happy to report the changes in the "MajicJack" company that would make it not only less apealing to ever be a new customer of MagicJack, but also to let everyone know that the "Magic" within their company is all washed up...

In fact, if you bought the MagicJack, it would actually be an act of MAGIC that you could call the person you wanted!

Just make sure whoever does it presents themselves well and knows what they are talking about to make a good impacy and get us back what we all paid for.


YOU sound like the right person for this!
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sat Dec 15, 2012 12:57 am    Post subject: Reply with quote

Warrior Minerva - I'm not sure exactly what you mean when you say that your phone stopped working, but whether or not your callers are charged a long distance fee by their phone company is determined ENTIRELY by *their* phone service's plan (and whether or not your number is considered by them to be a number that is "local" or otherwise long distance but "toll-free."
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Neil
MagicJack Newbie


Joined: 23 Feb 2012
Posts: 3

PostPosted: Mon Dec 24, 2012 1:54 pm    Post subject: Reply with quote

Last week we began experiencing this issue. The wife regularly has been dialing 870-573-xxxx for the first 11 months of MajicJack Plus service without issue, but last week we got the conference call...platform, buy pre-paid minutes recording when trying to dial the same number.

We probably average 900 to 1000 minutes with this number per month. Paying an additional $.02 per minute isn't acceptable. We will be shopping for an alternative VOIP provider ASAP.

Fortunately, I did not buy the 5yr plan, as I was concerned something would not work out. Was just about to renew my contract next month, but now I'm not doing it.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Mon Dec 24, 2012 3:08 pm    Post subject: Reply with quote

This is happening more and more frequently when MJ users try to call telephone numbers that are assigned to very small telephone companies that serve mostly rural or very small geographical areas (in addition to "call centers" or separate long distance service access numbers)... these companies often charge call termination fees that are too high for MJ, with its ridiculously low $20-$30/year subscriber fee, to be able to pay and still turn a profit. Most other very low-end VOIP providers are starting to do the same thing (charging extra when connecting to such numbers). This is one of the biggest reasons why most VOIP providers that function from the consumer's perspective just like a "regular" phone service cost so much higher than MJ (ex: OOMA, Vonage, etc).
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cell14
Dan Should Pay Me


Joined: 23 May 2009
Posts: 673
Location: South FL

PostPosted: Mon Dec 24, 2012 3:54 pm    Post subject: Reply with quote

That's what happens to pyramid schemes- after a while, the pyramid is gone and you are left with the scheme...
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c4yourself2
MagicJack User


Joined: 16 Sep 2011
Posts: 33

PostPosted: Fri Jan 18, 2013 11:26 pm    Post subject: Reply with quote

Wow, am I the only one that doesn't have any problems?

Chuck
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Sat Jan 19, 2013 2:22 am    Post subject: Reply with quote

c4yourself2 wrote:
Wow, am I the only one that doesn't have any problems?

Chuck


- No. It just seems like that because a) in general, most people that post an online comment about a consumer product do so to post a negative or critical one, and b) this site in particular is intended to be a consumer self-help support group for MagicJack users; consequently most of the posts here are from people experiencing some sort of difficulty and looking for advice on how to proceed with resolving them.
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hudge95
MagicJack Newbie


Joined: 21 Jan 2013
Posts: 1
Location: California

PostPosted: Mon Jan 21, 2013 6:19 pm    Post subject: Cost of pre-paid minutes? Reply with quote

I just got off with Live Chat trying to get a straight answer as to how much these prepaid minutes are. I need to join a conference call that may last upwards of 4 hours a week. It is a local call, originating in my same area code.

Of course, I am with you guys that I've already paid for my Magic Jack so why do I have to pay for minutes, too?

OK so my question is about these minutes. I cannot find a schedule of fees or any info about how much per minute one of these conference calls is gonna run. All I can get out of customer service is to 'Buy the card at $10 to $40 and when you use it it will tell you how much you have left'. That's not good enough. I want to know up front.

Am I the only one that thinks this is bogus?
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docooo
Dan isn't smart enough to hire me


Joined: 17 Jun 2008
Posts: 141

PostPosted: Wed Jan 23, 2013 10:38 am    Post subject: Reply with quote

I hve only ran into 2 number that come up with the conf. crap .. no biggie
I just use my Google Voice and it goes right through .. yes it is BS but you
can not do anything about it ... u can buy a invite on Ebay if you want

http://www.ebay.com/itm/google-voice-invitation-/170716554016?pt=LH_DefaultDomain_0&hash=item27bf7fe320
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Wed Jan 23, 2013 12:09 pm    Post subject: Reply with quote

docooo wrote:
I just use my Google Voice ... u can buy a invite on Ebay if you want

http://www.ebay.com/itm/google-voice-invitation-/170716554016?pt=LH_DefaultDomain_0&hash=item27bf7fe320


- You no longer need an "invite" to get Google Voice (it's now called something like "voice through email" in some sections of their website, I believe); it's now available to anyone who wants it and you can sign up for it right through your general Google account. Anyone who's "selling invites" on eBay is just scamming/ripping people off.
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gstevenson
MagicJack Newbie


Joined: 15 Mar 2013
Posts: 1

PostPosted: Fri Mar 15, 2013 5:45 pm    Post subject: Termination Fees Reply with quote

I was just looking at a few free conference call services. They appeared to be too good to be true. A free conference call capability? What is the catch? Well, I found a pretty good article that seems to explain it. Apparently in the history of telephone companies, the wee big (rich) ones, and small local (poor) ones. So, to help level the playing field, regulation created the provision for "termination fees" which gave the small local telcos the ability to charge a fee to big (rich) telcos for calls "terminating" in the local telco's service area. The "free" conference call services cut a deal with these small telco's whereby they place the hub of the conference call service in the service area of the local telco. The free service generates a ton of call traffic, and the local telco shares the bounty with the conf call service. That's how the "free" service makes its money.

Typically, the whole "termination fee" mechanism was funded by long distance fees collected by the big telcos. But then along comes VOIP services that sidestep the long distance fees. oK, so who is going to pay for this termination fee bonanza when nobody is paying long distance? It looks like what has happened is that the big telcos have said "not me" and started to bill MagicJack for calls terminating in these areas. MagicJack's fee structure was never set to pay these fees obviously! So...MJ is passing the fees back to the individual.

I understand the frustration of MJ users who thought they were getting free calls anywhere. But I can also see why the big telcos don't want to fund the "free conference call" services...and why MJ can't either.

If I understand the situation correctly (please provide any builds) the original sin is the free conference call services which (mis)used a telco regulation loophole to fund their business model, causing an unsustainable drain that had to be fixed. I can't say I blame MJ for it...although it will tick me off too if the identified service areas grows to unintentionally catch one of my family members who happen to live in one of these areas exploited by one of the free services.

Having said that...i'm off to sign up for a free conference call account! Smile
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mberlant
Dan Should Pay Me


Joined: 01 Feb 2009
Posts: 829
Location: Japan

PostPosted: Tue Mar 19, 2013 10:35 am    Post subject: Re: RE: MagicJack No Longer Works For Certain Numbers Dialed Reply with quote

ML143 wrote:
I live in VT and just started have some strange issues with MagicJack Plus. I plug mine directly into my router, do not use a computer or software. Certain numbers within the same area code & prefix I call (that I have had no problems prior) would be hit or miss all week mostly getting FAST BUSY SIGNAL. Other days I can call then no problem. At first I thought they might be really busy, but then be busy all week? Even at midnight when they are closed? Until I called from my cell phone I saw there was no problem getting through using any other device.

I called my oil company this morning, had a few dropped calls, got messages of ALL CIRCUITS BUSY, then suddenly I cannot call my oil company. Things were acting screwy all day. I was just talking to them this morning a few hours ago. Then I started getting these "Conference Call" recorded messages when I tried to call them back. I have read all these posts about the problems you guys are having with entire area codes and what not, my issue has a twist....

<--snip-->

802-228-8866 cannot call, get recording
802-228-8847 cannot call, get recording
802-228-3344 CAN CALL NO PROBLEM
802-228-7900 cannot call, get recording
802-228-7566 cannot call, get recording
802-228-2087 CAN CALL NO PROBLEM
802-228-7222 cannot call, get recording
802-228-5374 CAN CALL NO PROBLEM
802-228-6200 CAN CALL NO PROBLEM
802-228-8468 cannot call, get recording
802-228-2001 cannot call, get recording
802-228-8477 cannot call, get recording

802-228-0001 CAN CALL NO PROBLEM
802-228-0002 cannot call, get recording
802-228-0003 cannot call, get recording
802-228-0004 cannot call, get recording

802-228-8469 cannot call, get recording
802-228-8470 cannot call, get recording
802-228-8471 cannot call, get recording
802-228-8472 cannot call, get recording
802-228-8473 cannot call, get recording
802-228-8474 cannot call, get recording
802-228-8475 cannot call, get recording
802-228-8476 cannot call, get recording

802-228-2087 cannot call, get recording
802-228-2088 cannot call, get recording
802-228-2089 cannot call, get recording
802-228-2090 cannot call, get recording
802-228-2091 CAN CALL NO PROBLEM
802-228-2092 cannot call, get recording

Called at least 50 numbers and 1 out of every 5 I could get through. These are all same prefix, same CO, and some locations I can spit on them as they are next to each other. Now if I was not able to reach ALL of these, I could see that this new FCC RULE, or TOS rule was in place somewhere. But this is a small town 25 miles from me and all withing the USA and all within the same CO.


Sorry, ML143, but you don't seem to be bumping into the same surcharge problem as the others in this thread. Your problem is most likely with the Ludlow Telephone Company, and not with MagicJack.

Your observations are probably rooted in two coincidental anomalies.

First, individual phone numbers you are able to reach reliably are probably numbers that have been ported out of Ludlow Tel to another carrier. YMAX, MJ's CLEC (and immediate family member) originates a call on your behalf they use a protocol called Signalling System 7. The first thing SS7 requires is that YMAX consult a database to determine which phone company actually owns that individual phone number you are trying to call. They then route the call to that phone company and tell the terminating phone company what phone number in their realm the call is destined for. No longer do phone companies route amongst themselves by reference to NPA-NXX alone. So, for example, if 228-3344 has been ported from Ludlow Tel to Vonage, the call will connect every time you try because YMAX has no problems completing calls to Vonage.

The other half of your problem is the physical interface into Ludlow Tel. It is quite likely that Ludlow Tel, having only exchange 228 in Ludlow and 226 in Proctorsville, has very limited physical interconnection to the US backbone. Or, they simply are having technical difficulties that prevent reliable termination of calls. The fact that you are receiving "All Circuits Busy" announcements or fast busy signals and not "You must buy minutes to complete this call' announcements indicates that MJ's having rewritten your contract -- after you both have signed it and you have rendered payment -- is not your problem.

By the way, do they still have phone booths with ordinary wall phones in them for free local calling?
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TechGuru
MagicJack Newbie


Joined: 04 Oct 2012
Posts: 3

PostPosted: Sat May 18, 2013 12:38 pm    Post subject: Reply with quote

I have a simple solution, I just call my own Google Voice number then make the outgoing call though it.

and if that ever stops working, I can call my own cell number, let it go to voice mail and make a outgoing call though that.

Luckally, I live in Texas and I do not see any Texas numbers on the list.
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bcam206
MagicJack Newbie


Joined: 14 Nov 2013
Posts: 1

PostPosted: Thu Nov 14, 2013 2:38 pm    Post subject: Conference Calls Reply with quote

I tried calling a local contractor on his cell phone this week and could not get through. His cell had a 270 area code, I'm in 502. Had never had this problem before and have had Magic Jack Plus for over a year with absolutely no problems at all. I was surprised to receive a recording from Magic Jack about conference calls when I tried returning this contractor's call and was referred to my.magicjack.prepaid.com. I was unable to find that site. Luckily I was able to contact him via my cell phone. I appreciate the feedback on this site. Was very informative. Hopefully, I won't have this problem again or if I only have it once a year or so I can deal with it. Comparing Magic Jack to my local phone company as far as cost I'm way ahead with Magic Jack and can understand that they are still working on different situations. I was recently contacted by them about paying for 911 services. I had absolutely no problem with that knowing that I previously had to pay for 911 services with my local phone company. Cost wise I'm still ahead of the game. Beats paying $45/mo. with my local phone company. The main reason I have Magic Jack is for 911. I wasn't comfortable having just my cell phone.
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