magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

wildcatwater · MagicJack Newbie Joined: 08 Sep 2009 Posts: 1

Does anyone have any experience so far? Tech Support runs me around saying it is not compatible and offers no advice on anything else. Sad

mmain1 · MagicJack Newbie Joined: 21 May 2009 Posts: 2

users in this thread http://www.phoneservicesupport.com/today-s-upgrade-t7404.html report positive feedback with magicjack on snow leopard. The thread is regarding a software update which may be required for snow leopard...

w0by · Posted: Wed Sep 23, 2009 1:38 pm Post subject: MagicJack on Snow Leopard

I have magicjack on snow leopard and it works wonderfully. It's very clear, easy and I love it. The only thing I have never been able to get to work is caller id on the phone. It works on the software but not the phone.

GuyOnTheAir · Posted: Wed Sep 23, 2009 8:12 pm Post subject:

My experience echo's the above. Works fine, and no problems, but no caller ID on the phone.

digitalknight · MagicJack Newbie Joined: 14 Feb 2009 Posts: 5

Anyone know if they are going to fix the caller ID bug when used on our Mac's Question

Tommyr

toon guy · magicJack Apprentice Joined: 30 Jan 2009 Posts: 19

Since upgrading to 10.6, I have been having issues with MagicJack not ringing for incoming calls. I need to restart the software to get it working again.

Outgoing calls work fine, and the incoming works fine for a while after restarting it. Seems after a certain period of idle time or something, the incoming calls stop working.

I was on chat support and did an upgrade (which I probably already had installed as I did an upgrade a few months ago), and then they suggested switching all my DNS servers to the talk4free DNS servers (which I did not like at all, as it routes all your web browsing DNS through those servers).

Anyone else with this problem? Fixes?

gavilaso · magicJack Apprentice Joined: 06 Jan 2009 Posts: 29

is there is any way to use it with out the dongle????

TheDoctah · MagicJack Newbie Joined: 19 Jan 2009 Posts: 9

I have my Magic Jack running on 10.6.2 without problems for the most part. Every so often it will lose the ability to make and receive calls. A restart of the Magic Jack sw fixes it. Not sure why it happens though, timing seems to be random.

Also i sometimes get the phone ringing but when i pick it up to answer, it will be blank for a good 7-10 secs before i can hear anything which is a great nuisance.

Last but not least, the caller id refuses to work on the phone.

All in all, its minor issues, i still love the magic jack, I look forward to those bugs being fixed one day.

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

I have found I have to plug in my usb every single time my iMac goes to 'sleep' or restarts.. I also have to log it.

twice I lost my contact list and ALL MY PHOTOS!!

the technicians are a bunch of knuckleheads
I want to uninstall it and reinstall it again. They also expired my account today and I stupidly renewed it until december 2015.

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

btw.. I had renewed it a few months back.... they prematurely expired my account today...VERY prematurely

imma imac · magicJack Apprentice Joined: 13 Jun 2010 Posts: 10

I decided to uninstall MJ. I went into Disk Utility and totall erased it from my system.

I reinstalled it, signed in, and DID NOT USE THE UPGRADE!!

I no longer get the "3 second" beeping or button pushing sounds on the other end.

DO NOT USE THE UPGRADE NO MATTER WHAT TECH SUPPORT TELLS YOU. IT MESSES UP THE WHOLE THING.

I can restart my Mac and I don't have to continuously log in which became, still, another nuisance. If I lose my contact list.. oh well... After my contract is up with MJ..unless there are significant changes, I am done with it. Giving it the benefit of the doubt, it is still in the early stages and now there is more advertising and lots are starting to use it, therefore there will be many 'bugs/kinks/glitches' they will be needing to work out. Maybe even get SMART techs!!!

Get back to the basics.

Clark21 · MagicJack Newbie Joined: 21 Jun 2010 Posts: 2

Oh,so useful info)

luannec · Posted: Wed Jun 30, 2010 10:53 pm Post subject: MagicJack on 10.6 Snow Leopard

I just got an iMac with Snow Leopard installed. MagicJack was flaky on my MBP with Tiger but it's horrible with Snow Leopard. It has to be restarted every time the computer goes to sleep and half the time I have to eject it and plug it back in to get a dial tone on the phone. I installed the update today, thinking that might help, but now I keep getting the message saying I have to replug in the MagicJack. I've had it with this stupid thing. I only use MJ for my business phone (small business and I don't get too many calls). I use PhonePower for my home phone, which is much much much better. I've just ordered PhonePower for my business phone, too...I'm trashing MagicJack. PhonePower has a great deal where, if you pay for a full year for $199, you get the 2nd year free. Not as cheap as MJ but I'm willing to pay a little bit more for some reliability. Plus, PhonePower's customer service is awesome.

wakundama · MagicJack Newbie Joined: 24 Jul 2010 Posts: 4

No problem with magic Jack on latest version of snow leopard here 10.6.4

Caller ID works fine as well and has never had a problem.

I do remember when I first did the upgrade to snow leopard 10.6.0, there were some problems, but then I upgraded the firmware on the magic Jack and all was well. I don't quite remember, but to get the firmware I might have had to contact customer support and have them send me the link as it might not be obviously posted on their website.

rapistanxxx · MagicJack Newbie Joined: 01 Sep 2010 Posts: 7

toon guy · magicJack Apprentice Joined: 30 Jan 2009 Posts: 19

I had the same problem, needed t upgrade the MJ. You can find download links on this forum to the most recent update download, do it manually and hopefully that fixes it for you.

Donateko · MagicJack Newbie Joined: 18 Sep 2010 Posts: 1

Hi guys,

Bottom Line Up Front: 27" iMacs don't put enough power out through USB ports. Connecting the MJ to a POWERED USB HUB did the trick for me.

I am 99% sure that your computer not recognizing the MJ has nothing to do with Snow Leopard (SL) but with USB power output (PO) rather. I look in the energy savings pane to see if there was anything I could do to increase the USB PO, but had no luck. I tried all of my USB ports and still no luck. To support this, I plugged the MJ to my MacBook Pro (MBO) running the same exact configuration of SL as my iMac and gues what? IT WORKED!

It does not matter how many times Tech Support tells you to run the upgrade, if your USB port is not providing enough power to the MJ for it to work, it is as if it was never plugged in to begin with, HENCE, THE COMPUTER NOT RECOGNIZING IT.

If the blue light in your MJ is on and you can see it in the Disk Utility, then the issue might be more complicated than just PO and using a powered hub might not solve it.

Hope this helped.

poleary2012 · MagicJack Newbie Joined: 10 Aug 2012 Posts: 2

currently using magicjack on a mac mini (2007) intel processor running snow leopard.

symptom: my magicjack stopped ringing after about 5 minutes or so after being plugged in sometime within the last year. this can't be a usb lack of power problem or it would not ring at all in the first place and as it used to ring on incoming calls all the time it can't be the phone itself. i have a panasonic kx-tg5571 wireless base with one handset as my phone.

i am not sure when this exactly started but i've used magic jack on the machine since osx leopard and i am pretty sure it was ringing after i upgraded to snow leopard. as i can't remember when it exactly stopped i can't pinpoint it to an operating system change.

solution: i've found that if i leave my handset or base station with the speakerphone in the "on" position when i am not on a call i will hear the sound of the phone ringing through the speakerphone. to save the battery on the handset i just leave the base speakerphone on & switch calls to the handset when they come in. now i have a working pop-up notification and a ringing sound i can hear after the phone itself stops ringing.

theory: as the sound coming thru the speakerphone is not the sound of the telephone ringing itself but that of a sound the magicjack is playing as a ringer it appears to me that magicjack is switching back to the headphone setting for phone ringing instead of continuing to use the telephone itself. yes, i've checked my settings. telephone is still set for the ringing device. though after 5 minutes or so of being plugged in the telephone itself no longer rings but the speakerphone will play the headset ringing sound. sounds like a magicjack programming issue, not a telephone issue. if it were a telephone issue the telephone would not ring when called immediately after being plugged in & then for about another 5 minutes before this unexplained switch to headset mode happens.