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magicJack and magicJack Plus Support, Reviews, FAQs and Hacks magicJack and magicJack Plus Unofficial Technical Support. Your Magic Jack and Magic Jack Plus phone service information resource
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crlewis MagicJack Newbie
Joined: 14 May 2013 Posts: 6
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Posted: Fri Mar 21, 2014 7:53 am Post subject: MagicJack Plus drops outevery 24 hours or so. Century Link R |
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Hello, Every 24 hrs. or about, my MJ Plus goes dead. It is connected via Technicolor C2000T router from centurylink/Prism. They just put this router in a few weeks ago. After some research on this and other site's, it suggest I need to change some settings in the router. Does anybody know where I can go to to get the proper settings. I've been on Mj's chat line and it seems we always get disconnected while trying to transfer me to another Technician. The MJ plus is also WI-FI, the new one. |
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GrahamH1947 MagicJack Newbie
Joined: 11 Oct 2011 Posts: 2
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Posted: Sat Mar 29, 2014 8:37 am Post subject: |
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I also have the newer 2014 MJ plus and had the same problem while on vacation in Mexico recently. Since last June the unit has been operating faultlessly when connected to my Linksys wireless router connected through a Motorola cable modem. However the router I was using in Mexico was a DSL router which only delivers 3mbps of download speed and very poor 100kbps of upload. What I did was to reboot the router and leave it off for several minutes. Disconnect the MJ Ethernet cord from the router. For good measure I also changed the USB adapter and replaced it with my iPhone adaptor. I then powered everything up again starting with the router then the MJ. I was able to Maintain a connection for over 10 days before it went to the 3002 error message again. I am now back home and have no problems. If your problem persists after trying the above, I would suspect that you need a different wireless router. You could also try port forwarding the settings on your router. There are instructions on the Internet for doing this on your particular model |
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