magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

wardhealer · MagicJack Newbie Joined: 06 Apr 2008 Posts: 3

MJ Tech support is a waste of your time. Read the many transcripts of Tech "chats" and you will see that the agents are essentially clueless. You will find the same stock answers given for a variety of problems. I don't know if they actually even understand the instructions they are giving you. They probably have hotkeys on their terminals to send you each stock answer. Considering that these tech folks are in South Asia, I doubt if any of them have ever used or attempted to install an MJ themselves.

You are better off browsing this forum for answers to your problem. You will be learning from folks who have already gone through the tech support "chat" hell and from those who have REAL technical expertise and have come up with solutions on their own.

Scotty · magicJack Apprentice Joined: 29 Apr 2008 Posts: 14

That comment is so true, MJ Tech Support aren't much help. Reading the fourms gives you more insight into the known issues.

Beverly5876 · Posted: Tue May 06, 2008 8:25 pm Post subject: Tech support chat

I've gone to the tiny url but I just get a blank screen.

walidjanjua · MagicJack Newbie Joined: 07 Jun 2008 Posts: 1

wow .. the tech support are as lost as i am Razz

Carrollm · MagicJack Newbie Joined: 06 May 2008 Posts: 5

I was on line last night with two of the ladies Grace and her supervisor Ashley. My area code opened up and I went on to change it. at the area code I typed in 937 which is my area and below I noticed a block with "867 Dayton. I did not at the time know what the prefix was but since I live in Dayton thought it ok and clicked to except. Back comes a new number with a 216 area code. I argued with then but they continued to say I should pay $10 to change it but since the site screwed it up on me I was too stubborn to do so. Do any of you think I should just go ahead and pay the ten for their mistake, I guess I am expecting a miracle to have it corrected and just hampering my use of the phone but it makes you mad. Outside of this I love using the little Magic Jack. I had my son buy one and he called me from Australis on vacation when he was there.

Carrollm

jrmckins · MagicJack User Joined: 11 Jun 2008 Posts: 31

tech support told me that a cordless phone would interfere with the MJ because cordless phones interfere with wireless devices. I don't think they ever understood what I was saying when I informed them that the MJ is not a wireless device. They also told me that I can only access voicemail from the MJ softphone or my MJ phone which I later found out is not true (but I still can't listen to my voicemail from another line).

lonestarmagic · Posted: Sun Jun 22, 2008 8:37 am Post subject:

fareal · MagicJack Newbie Joined: 12 Jul 2008 Posts: 4

tinyurl lets you make custom url's now. in case you have to frequently visit the support chat or just so it is easier to remember (since the links from their main page doesn't seem to work)...

http://tinyurl.com/mjsupport

steve1975 · magicJack Apprentice Joined: 25 Aug 2008 Posts: 20

I can't believe how difficult everybody likes to make things. it's a simple device, why do you have to screw around with the damn thing. end users are so damn stupid. and say what you will back at me, i really don't give a flying f---, you're just a bunch of self-proclaimed "magicjack geniuses" oooooooo special.

p3abc · Posted: Tue Aug 26, 2008 9:30 pm Post subject:

Just as lonestarm stated, "From reading these posts, I can see there are alot of people very frustrated in trying to resolve their issues."

I believe the majority of folks like MagicJack but become frustrated with the absence of support. My unit works great until I turn off my computer. Sometimes MagicJack will load and sometmes it won't. We would just like to have a known source where we could go for support.

Jack

ahbhu · MagicJack Newbie Joined: 26 Oct 2008 Posts: 3

does anybody know how to use the recovery tool? i have installed it on my xindows xp but cant seem to run the program. it says device cant be found.

HolmanGT · Posted: Sun Oct 26, 2008 4:38 am Post subject:

ahbhu · MagicJack Newbie Joined: 26 Oct 2008 Posts: 3

thank you for the response.i dont know if using the recovery program would the best choice but i guess since ive been using it for about a month with no problem until last week. so i decided that to recover the magicjack firmware to the original state that by brother bought it. just a background if from the philippines and my brother bought magicjack so that we can communicate always.(i dont know if this will affect if your located outside the US)

my problem is i installed the recovery tool program that i got from this site. when i finished installing it i cant seem to find it in the list of programs. but i see it as installed in my windows xp. basically my problem is i want the magicjack to save the username and password coz my parents are having a problem with this since they dont know much about computers. but after i plug in the magicjack and put it my username and password i can use the magicjack. but before i only plug the mj then use the phone. so hopefully you guyd can help me with my problem.

HolmanGT · Posted: Sun Oct 26, 2008 12:33 pm Post subject:

ahbhu,

If you are getting the message "Your device is already registerd but please confirm you eamil and password" There is nothing on your end to fix it. It is the MJ system doing that to you.

If you can don't unplug it and it will heal itself with time, or ask the Tech Chat people to reset your account - Under no circumstances follow any of their suggestions about removing of modifying stuff on your computer. Believe me it has noting to do with your equipment. If you do some of the crazy stuff they will ask you to do you will end up with a computer that also needs fixing. Crying or Very sad

So either call them and get them to reset you machine or be patient and the problem will go away. Or don't don't keep removing the MagicJack from you machine and make sure you computer is not set to sleep and that the USB ports in the device manager are not set to sleep because of inactivity.

There is one thing you can try, some I coined the "Fifteen minutes of silence" trick. I don't feel up to retyping it but I posted it last night to another person about the same time I responded to you. So do a search and give it a try. It is painless and as the name implies only takes 15 minutes. Smile

The 15 minutes of silence thing is not all that well documented so please let us know if it cures you problem. Or if you can get the MJ Tech Chat people to reset your account.

Regards,

JohnnyFreightTRAIN · Posted: Mon Dec 15, 2008 10:55 am Post subject:

If I get a bad one, I just ask them to escalate me. They have always done that, except once. If they are a bad agent, just terminate the session. Don't forget to rate them what they deserve before you close it.... Then open it up again and talk to a new agent.

That always works for me, and I usually get a competent person within a few minutes.

You can always wait a while and your luck will probably turn.

Then, there is always Dan.

Duck1955 · MagicJack Newbie Joined: 04 Jan 2009 Posts: 2

when I go to the Magic Jack recovery program it comes back saying no device found

az2008 · Posted: Sun Jan 04, 2009 2:25 pm Post subject: Re: Magic Jack Recovery Program

manny · MagicJack Newbie Joined: 14 Jan 2009 Posts: 2

The tiny url is a waste of time. I tried for a couple of times and I waited for 30 minutes before I'm accepted?

manny · MagicJack Newbie Joined: 14 Jan 2009 Posts: 2

Try this link:

http://server.iad.liveperson.net/hc/73335289/?cmd=file&file=visitorWantsToChat&site=73335289&SESSIONVAR

Best time to chat is anytime... Cool

Or you can go to http://my.magicjack.com/returns.html and try to look at the button, you will find this "If you're having trouble finding your order, click here and an associate will assist you."

Click the hyperlink word "click here", and start chatting.. Exclamation

malditong_taga_davao · MagicJack Newbie Joined: 15 Jan 2009 Posts: 3

Jayare · Posted: Wed Jan 21, 2009 5:34 pm Post subject: Where is the problem???

Can't determine whethere problem exists in laptop or in magicJack device.
I've successfully used the device for 6 months, suddenly it stopped working as it usually worked. Why would this happen? The laptop still functions but the device seems to be faulty; basically I cannot toggle between telephone and headset/other after clicking on MENU on the softphone. I've tried everything evenly remotely relevant in magicjack"s knowledge base. Sad

HolmanGT · Posted: Wed Jan 21, 2009 5:43 pm Post subject:

Jayare,

Do you have another machine you can test it on? I hate to suggest this because MJ leave a lot of software be hind but if you do not have another machine try it on a friends machine.

Jayare · Posted: Wed Jan 21, 2009 6:15 pm Post subject: Reply to Holman

I've only one computer. Magicjack has agreed to send me a replacement. I'll let you know if it works and I can conclude it was a faaulty device.

HolmanGT · Posted: Wed Jan 21, 2009 6:27 pm Post subject: Re: Reply to Holman

shurasama1283 · MagicJack Newbie Joined: 29 Jan 2009 Posts: 2

albo_g · magicJack Apprentice Joined: 06 Sep 2008 Posts: 18

i guess i have been lucky i was able to get on with someone immediately

BlackmagicBoy · Posted: Fri May 01, 2009 8:15 pm Post subject: Re: Where is the problem???

I think you're right, they're hiring agents with no technical back ground. I have the ability to fix issues but they terminated me? Poor 611, they lost one of their valuable agents. Ask me here if you want something about magicjack.

chuck · MagicJack Newbie Joined: 01 May 2008 Posts: 1

BlackmagicBoy · Posted: Fri May 01, 2009 8:18 pm Post subject:

U sure you are a valuable agent? lol you should Evaluate yourself before saying those lines... people who survived there are the best compare to those who were kicked off...

BlackmagicBoy · Posted: Fri May 01, 2009 8:25 pm Post subject:

I think you're right, they're hiring agents with no technical back ground. I have the ability to fix issues but they terminated me? Poor 611, they lost one of their valuable agents. Ask me here if you want something about magicjack.

Your abilities did not work so better accept the fact that you're nothing instead of claiming that you have what it takes to be a part of the company, huhuhuhu

cave_man · MagicJack Newbie Joined: 18 Jun 2009 Posts: 1

i hate to highjack but how do you just order service, i have a new jack but they wanna sell me one in all the links i use. i just wanna give em the cash (credit card) and have the service. thanks......

xXBringItXx · MagicJack Newbie Joined: 01 Jul 2009 Posts: 2

They are actually pretty good and seem to know thier way around computers very well. I never have to wait and they are always courteous.

albo_g · magicJack Apprentice Joined: 06 Sep 2008 Posts: 18

that sucks that they are doing maintance

now how am i supposed to change my voicemail email?

lbbp · MagicJack Newbie Joined: 17 Nov 2009 Posts: 4

What a surprise. I go to the Tech link and the site isn't working. Surprise, surprise, surprise.

Evil or Very Mad

toddlorensinclair · MagicJack Newbie Joined: 04 Jan 2010 Posts: 2

Nobody beats the Whiz! · Dan Should Pay Me Joined: 26 Oct 2009 Posts: 559

bitstopjoe · Posted: Mon Jan 04, 2010 7:58 pm Post subject:

New math????????????

Flux capacitor?????

Smile

Joe Sica

zippppy1 · MagicJack Newbie Joined: 08 Jan 2010 Posts: 1

I love the MJ. had one for a year.
very few problems.
Originally, it would cut me off after talking an hr. so I chatted with them.
reinstalled and didn't have that trouble until I talked for about 2 hrs. then it cut me off... reconnecting lt me get several busy signals and evenatually worked again. so ... I chatted with them... and they "helped" but ... it still did the same thing after 2hr.
Then I paid for another year... seemed like after that things were getting glitchy. and acting up.
then It wouldn't start up properly ... so I chatted again... they offerd remoted in and "fixed" stuff.... DON'T LET THEM .
I didn't as Dell did that and eventually I crashed.
so it took longer and I tried all kinds of thing slight of getting into the registry ( don't do that eiher) over several day and almost 4 hrs of chatting ... nothing wass getting better. they finally told me to buy another MJ... excuse me... they offered me a free one for s&H of $10. asked them if I could just go to the store and get one... they said sure... but you have to pay the $40. I thought I might ask them for a refund and bag it then decided to let it ride.

I took it to another comptuer... before plugging it in.. I opened mycomputer and the task manager so I could view them both. plugged it in. MJ loaded, created the 2 drives... and worked... so it was not the MJ.. but something messed up on the computer. and their support only made it worse. I also set the virus checkers to a slightly less secure setting to see if that helped.

then, I shut it down, unplug mj rebooted and plugged in mj and it worked.

Went to my computer ran my easyclean program ( deleted cookies and temp internet file) ran the mjremove program MJ keeps sending me ( I have it on my computer so I don't keep downloading it)
then hit run and typed application data made sure the MJ folder was gone... searched my entire hard drive for Majic and found only a few prefetch files listed and Icons that weren't directly involved with MJ loading.

rebooted and instead of plugging into my comptuer I plugged mj into my monitor.. it loaded and worked. rebooted.. removed mj before rebooting... then plugged it in where it was... and all is well.
hope this helps.. it wasn't worth the time spent with chat support

they don't know anything except what there cheat sheet book says in front of tehm

if the assure you somthing will work... ignore them
if the say they will email you.... they lie

If they drop you from the chat.. you cannot get the same person back... even if they tell you to ask for them.

if they give you a phone number that works... let us know..

and if the tell you after it is working, to call someone with mj to see if it works... isn't it oddd... they cannot call you or you call them... you now.. if they did , the caller id would let you know their number hehe.

oh well.
hope this helps

bluefish0222 · MagicJack Newbie Joined: 08 Mar 2010 Posts: 8

TaLBoG · MagicJack Newbie Joined: 05 Apr 2010 Posts: 8

Mimon · magicJack Apprentice Joined: 03 Feb 2009 Posts: 18

here's the link for those who are gluttons for punishment
http://service.liveperson.net/hc/61732089/?cmd=file&file=visitorWantsToChat&site=61732089&byhref=1&SESSIONVAR

bitstopjoe · Posted: Wed Nov 03, 2010 4:36 pm Post subject:

gashliquor · Posted: Wed Nov 03, 2010 6:39 pm Post subject:

angelbaby6712010 · MagicJack Newbie Joined: 17 Jun 2011 Posts: 1

i hope someone can help me to get my phone working it a magic jack i am unable to even call out it show an error 6 message so i took it all out so if you can get me with the right person to do this it would so helpful

pancho1950 · MagicJack Contributor Joined: 07 Mar 2009 Posts: 54