magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

ravenbleu · MagicJack Newbie Joined: 18 Sep 2012 Posts: 4

I purchased a magic jack plus for my 85 yr old father who is moving and because I never had any real issues with my regular magic jack. We ported his home phone and we are already having major issues....
The base phone that is plugged into the magic jack works fine. Along with the base phone he has two other cordless ones that work with the base phone. I have tried chatting with 3 different people and none of them are getting it....so maybe I am saying it wrong.
Here is the scenario:
He can dial a local number from the base phone and it works fine. If he walks downstairs to the kitchen to dial that same number from one of the cordless phones a recording comes on and tells him he has to buy conference minutes in order to make the call. The other issue with the cordless phones are they cannot hear anything more then a whisper on them. Why in the world would you be able to make a local call on one phone in the house and move to another phone in the house and have to pay for the same local call? I have had the same set-up for years in my own home with a regular magic jack and never has those issues.
Any Suggestions?

bmwmick · magicJack Apprentice Joined: 18 Jul 2008 Posts: 15

ravenbleu · MagicJack Newbie Joined: 18 Sep 2012 Posts: 4

after many hours of frustration with MJ chat the volume issue has been resolved however FREE is not free when my father tries to make local calls he cannot without getting a recording telling him to buy prepaid minutes and again after many hours on chat all they can say is the local calls you are trying to make cannot be done without buying prepaid calling minutes... here is the conversation I am so upset...$90.00 down the drain because I also ported his home number over no where on the outside of the package or internet does it say you have to pay for local calls in certain areas in the US
Paolo: Yes, that is true MagicJack allows you to call anywhere in the USA and Canada, but due business competition those numbers you are calling their Telephone Carrier mandated us to pay for Interconnection between our server and their server, but only those certain phone numbers.
Hiram: I paid for a year of local and long distance unlimited calls
Paolo: This is only for those certain phone numbers Hiram.
Paolo: magicJack PLUS costs $69.95 plus shipping and handling.
Paolo: One year of free local and long distance calling to the United States, Canada, Puerto Rico and the US Virgin Islands, along with all the other great magicJack features are included with your initial purchase.
Paolo: A small fee may apply for additional features such as Vanity, Custom, and Canadian numbers.
Paolo: You can purchase an additional year of service for $29.95 and if you purchase the five year plan, the cost is $19.95 per year.
Paolo: Use Pre-Paid credit to call an International number or a conference line or where a recording is now playing.
Paolo: International Rates can be found here
Paolo: To purchase Pre-Paid Minutes:
Paolo: Click here and log into your account using the e-mail address and password you used when you registered your magicJack.
Paolo: Please visit our Terms of Service for current information.

Darkbob · magicJack Apprentice Joined: 12 Mar 2011 Posts: 25

Easy fix: Nettalk

I should have gone that way from the start. Sadly I see that NetTalk can't port my number away from MJ. Not sure why but the rules in Canada are different I guess.

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548

ennemm · magicJack Apprentice Joined: 13 Nov 2011 Posts: 11

Bill Smith · Posted: Wed Nov 21, 2012 11:15 am Post subject:

Accessing Google Voice ("GV") through the GVJack app or the Obihai device may be a good alternative if GV continues to be free. At the present time, GV is free only through the end of 2012.

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548

cell14 · Posted: Fri Nov 23, 2012 2:18 am Post subject:

nailgunner · MagicJack Sensei Joined: 18 Mar 2010 Posts: 1548

Since their own Q&A page on the issue had dropped any reference to an end-date, quite a while ago, I'm not even convinced there is the usual announcement coming on this.

http://support.google.com/voice/bin/answer.py?hl=en&answer=115063

cell14 · Posted: Mon Nov 26, 2012 9:09 pm Post subject:

Interesting, now they clearly state that calls placed from outside US/Canada will cost 1c/min. Wonder whether they will be applying this policy to accounts opened in the US. So far, they have not.