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split01 MagicJack Newbie
Joined: 21 Nov 2010 Posts: 4
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Posted: Mon Apr 08, 2013 3:09 pm Post subject: MJ Renew |
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Hey Guys,
I'm hoping you guys can help.
I'm having trouble renewing my canadian number. I've tried a couple of credit cards already because i'm getting a "invalid AVS" error msg. I googled that and it probably that my billing address is not the same as on the credit card. Problem is, i doubled checked and it is...
So customer service told me to try a USA credit card. (I'm from canada). So when i try to go ahead and add this card i get a "too many recent credit card changes" error msg....
Live help tells me to call customer support. Customer support tells me to chat on live help...
My renewal is due the 20th of this month.
Do you guys have any ideas?!
Thanks! |
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Pilot Dan isn't smart enough to hire me
Joined: 03 Jun 2012 Posts: 195 Location: West Coast
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Posted: Mon Apr 08, 2013 5:02 pm Post subject: |
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me think they no longer want canadian customers - after they have sold mj's to canadian customers, so now canadians may have useless mj's. |
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SteveHC Dan isn't smart enough to hire me
Joined: 26 Dec 2011 Posts: 498 Location: Southwest Florida
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Posted: Mon Apr 08, 2013 6:54 pm Post subject: |
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Try this - Delete ALL credit cards from your MJ account online. Wait a few days. Then add only ONE, one that has your name as the primary card holder and its billing address the exact same as the address that you have set for the MJ account (and its e911 service address). Then turn on auto-renewal. |
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split01 MagicJack Newbie
Joined: 21 Nov 2010 Posts: 4
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Posted: Tue Apr 09, 2013 10:51 am Post subject: |
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will try that
The error i get looks db related. Like if a user is not allowed to have inputed more than 5 credit cards. Good luck explaining that to customer service...
http://imgur.com/7UgwlyT |
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