magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

magicJack and MagicJack Plus Support, Reviews, FAQs and Hacks

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my voice cuts in and out constantly

 
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eyelean
MagicJack Newbie


Joined: 31 Mar 2013
Posts: 3

PostPosted: Sun Mar 31, 2013 12:40 pm    Post subject: my voice cuts in and out constantly Reply with quote

When on the phone, my voice cuts in and out constantly. Have had Magic Jack for over a year with mostly no problems. Have tried customer support and they actually ended the chat without warning, or fixing the problem. Tried more than once. Chat ended abruptly each time with no resolution of the problem. Installed a new router as the old one was really old. Could it be our modem? Have had that for nearly five years.
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wgnweb
MagicJack Expert


Joined: 12 Nov 2007
Posts: 77

PostPosted: Mon Apr 01, 2013 1:02 pm    Post subject: Reply with quote

It could be your modem but it could be your ISP too. Try running a speed test at Speedtest.net. Notice what the ping is and the download/upload speed. If the speeds are too low or inconsistent then you will have issues like you are experiencing. Are you using a MJ or MJ+? You could run out to best buy and try a new modem. If it helps then great, keep it, but if not then return it.
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eyelean
MagicJack Newbie


Joined: 31 Mar 2013
Posts: 3

PostPosted: Mon Apr 01, 2013 3:08 pm    Post subject: Reply with quote

I just tested it as you suggested. The ping is 37ms, the download speed is 0.42mbps and the upload speed is 0.98mbps. I have no idea if this is good or not. Thank you for your help.
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wgnweb
MagicJack Expert


Joined: 12 Nov 2007
Posts: 77

PostPosted: Tue Apr 02, 2013 11:00 am    Post subject: Reply with quote

The download speed is very slow for VOIP. What download speed are you paying for? It looks like you are paying for alot better than .42 down since your upload is .98. You may want to try calling your ISP first to see if they can see any problems on their end and tell them you are not getting the speeds you are supposed to be getting(assuming .42 down is not what you are paying for). They may say that you need a new modem but at least you have done everything you can to fix the issue without spending more money.
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notdeadyet
Dan isn't smart enough to hire me


Joined: 23 Dec 2009
Posts: 187
Location: Southern Ontario

PostPosted: Tue Apr 02, 2013 11:18 am    Post subject: Reply with quote

.042 mbps download is VERY slow (upload is average)...I have to agree, you need to check this out (reboot router for starters, and try again). Even a slow DSL would be around 4.0 mbps...myself, I have a mid high speed for my area, and it's 20.00 mbps just to give you an idea...and btw, my MJ works perfect.
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has9999
MagicJack User


Joined: 23 Feb 2009
Posts: 45

PostPosted: Tue Apr 02, 2013 11:32 am    Post subject: Reply with quote

You definitely have a IP speed issue. Unless you are on dial up. And that
doesn't fit with the numbers you posted.
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Tue Apr 02, 2013 11:54 am    Post subject: Reply with quote

eyelean wrote:
I just tested it as you suggested. The ping is 37ms, the download speed is 0.42mbps and the upload speed is 0.98mbps. I have no idea if this is good or not. Thank you for your help.


You have not got the up/download numbers mixed up, have you?
I believe download should be the bigger number.
I have down: 1 Mbps and up: 0.3 Mbps

Always changing, depending on time of day/night.

Try here: http://testmy.net
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notdeadyet
Dan isn't smart enough to hire me


Joined: 23 Dec 2009
Posts: 187
Location: Southern Ontario

PostPosted: Tue Apr 02, 2013 3:08 pm    Post subject: Reply with quote

Quote:
You have not got the up/download numbers mixed up, have you?
I believe download should be the bigger number.
I have down: 1 Mbps and up: 0.3 Mbps

Always changing, depending on time of day/night.

Try here: http://testmy.net




even so, those #'s would still be way too low to run a MJ.
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Pilot
Dan isn't smart enough to hire me


Joined: 03 Jun 2012
Posts: 195
Location: West Coast

PostPosted: Tue Apr 02, 2013 3:36 pm    Post subject: Reply with quote

notdeadyet wrote:
Quote:
You have not got the up/download numbers mixed up, have you?
I believe download should be the bigger number.
I have down: 1 Mbps and up: 0.3 Mbps

Always changing, depending on time of day/night.

Try here: http://testmy.net




even so, those #'s would still be way too low to run a MJ.


I do.....................................
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eyelean
MagicJack Newbie


Joined: 31 Mar 2013
Posts: 3

PostPosted: Tue Apr 02, 2013 7:36 pm    Post subject: Reply with quote

New modem and now the ping is 28ms, the download is 16.04Mbps and the upload is still 0.98Mbps. The phone still cut in and out some today, but is mostly better. What else could be the problem? We have replaced the plug for the magic jack, we have a new router, and now a new modem.
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notdeadyet
Dan isn't smart enough to hire me


Joined: 23 Dec 2009
Posts: 187
Location: Southern Ontario

PostPosted: Tue Apr 02, 2013 10:49 pm    Post subject: Reply with quote

at this point, the only other thing to try now is a different phone to see if any difference....worked for someone else here on site today Wink
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mugwhumper
MagicJack Newbie


Joined: 07 Apr 2013
Posts: 1

PostPosted: Sun Apr 07, 2013 4:15 pm    Post subject: Bandwidth Management - QOS Reply with quote

See if your router supports QOS. If so the simplest setup is port priority. Each port on your router is numbered. Make the port your MJ is connected to priority one, and then on down. For example my printer is pri 4. This made a huge difference to my MJ.

In the Tech Support forum, under Bandwidth Management is an excellent post by testing123 that you may want to read.
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Blinn Moris
MagicJack Newbie


Joined: 09 Oct 2013
Posts: 9
Location: Brisbane, Australia

PostPosted: Mon Oct 21, 2013 3:55 am    Post subject: Reply with quote

There is only one issue according to my thinking that you are having the low speed internet connections try to get it much more stronger that provide you at least 250 kbps for the better experiencing.

Please make me suggestions and visit here in:
Communications Services Australia


Last edited by Blinn Moris on Sat Oct 26, 2013 6:15 am; edited 2 times in total
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greenman
Dan isn't smart enough to hire me


Joined: 20 Nov 2011
Posts: 268

PostPosted: Wed Oct 23, 2013 10:59 am    Post subject: Reply with quote

OP, what brand of router are you using? Are you on Cable or DSL? I'm guessing DSL. National or local ISP?
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Diggs
Dan isn't smart enough to hire me


Joined: 14 May 2010
Posts: 268

PostPosted: Sat Dec 14, 2013 10:01 am    Post subject: Reply with quote

Set MJ to "Air Card" and enjoy fair call quality while you work on the details of getting good quality on the standard setting.
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