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why-him magicJack Apprentice
Joined: 10 Feb 2009 Posts: 25
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Posted: Fri Jul 24, 2009 6:17 am Post subject: Not recognizing attached phone on Mac |
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Here's the configuration:
Model Identifier: iMac8,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
System Version: Mac OS X 10.5.7 (9J61)
Plugged in a brand new magicJack - it installed and allowed to register, get a phone number, etc.
However, when the softphone starts up, it complains that there is no phone attached - even though there is. The error message is:
"No telephone found. Please re-plug your magicJack"
Other symptoms:
Can dial from the softphone - the call goes through, but the other side can't hear (yes there is a working microphone on the computer)
The attached telephone has a dialtone. However, dialing does not seem to "register" i.e, the dialtone does not cut off when dialing.
This is reminiscent of a problem I had on a Windows Thin Client once. There the solution was to download a missing audio driver.
Anyone know how to solve this problem on a Mac? Or figure out what's going wrong?
Many thanks,
Yosh |
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GuyOnTheAir Dan isn't smart enough to hire me
Joined: 11 Feb 2008 Posts: 328 Location: Greater Los Angeles, CA
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Posted: Thu Aug 13, 2009 1:10 am Post subject: |
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Have you tried a different telephone? |
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why-him magicJack Apprentice
Joined: 10 Feb 2009 Posts: 25
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Posted: Thu Aug 13, 2009 3:27 am Post subject: |
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GuyOnTheAir wrote: | Have you tried a different telephone? |
yes - at least three phones... |
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GuyOnTheAir Dan isn't smart enough to hire me
Joined: 11 Feb 2008 Posts: 328 Location: Greater Los Angeles, CA
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Posted: Thu Aug 20, 2009 11:37 am Post subject: |
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Have you had the opportunity to test your mJ on a Windows PC? I would try that and see if you get the same results.
If so, I'd blame the hardware and then, when you have about 3 hours of free time, get on mJ tech support chat and ask about replacement options for your mJ. |
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why-him magicJack Apprentice
Joined: 10 Feb 2009 Posts: 25
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Posted: Sat Aug 22, 2009 2:35 pm Post subject: |
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Thanks. Yes I have. Works perfectly on a PC.
thanks,
Yosh |
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GuyOnTheAir Dan isn't smart enough to hire me
Joined: 11 Feb 2008 Posts: 328 Location: Greater Los Angeles, CA
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Posted: Sun Aug 23, 2009 8:06 pm Post subject: |
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Are you plugged into the Mac directly, or through a USB hub? If hub, is it a powered USB hub?
Have you tried it on a different Mac, or different USB port on the same Mac? |
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why-him magicJack Apprentice
Joined: 10 Feb 2009 Posts: 25
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Posted: Mon Aug 24, 2009 4:14 am Post subject: |
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plugged directly into Mac. Tried all USB ports. |
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Magicjacktechsupport MagicJack Contributor
Joined: 21 Aug 2009 Posts: 58
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Posted: Fri Aug 28, 2009 2:14 pm Post subject: |
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Format magicjack drive and run Mac upgrade without unplugging
http://upgrades.magicjack.com/upgrade/upgrade.dmg
Click on Menu of dial pad and select Volume/Headset control, then choose telephone option from there. |
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why-him magicJack Apprentice
Joined: 10 Feb 2009 Posts: 25
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Posted: Sat Aug 29, 2009 3:59 pm Post subject: |
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Thanks for the suggestion. Tried the upgrade with the magicjack tech support folks - didn't help .... |
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GuyOnTheAir Dan isn't smart enough to hire me
Joined: 11 Feb 2008 Posts: 328 Location: Greater Los Angeles, CA
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Posted: Wed Sep 02, 2009 1:18 pm Post subject: |
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Sounds like you just have a bum device. If you bought it retail, and aren't invested in the phone number you first got, merely return it to your retailer and get another one.
Or, go through the process of getting mJ to replace via their tech support chat...
(The retailer option will be much less painful. Even if you didn't buy at retail, um, you could still, uh, probably figure out a way to return...) |
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