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Number has been disconnected and is no loinger in service

 
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CodeMonkey
magicJack Apprentice


Joined: 21 Jun 2008
Posts: 13

PostPosted: Wed Oct 22, 2008 5:31 pm    Post subject: Number has been disconnected and is no loinger in service

WHAT is up with that!? its in 303. Calling it gets the "number has been disconnected". Dudes in India don't know what I am talking about.
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Darkman90808
Dan Should Pay Me


Joined: 27 Feb 2008
Posts: 701

PostPosted: Wed Oct 22, 2008 6:21 pm    Post subject:

Sorry, but can you provide more information? Your post is a little frenetic. I'm presupposing you bought your MJ recently, so it *should* be working. Is the person in India calling from another MJ? (Again, I'll presuppose not.) Are they calling long distance from India to your MJ number? Are they using VoIP?

I'm not the person to resolve your issue, but there are some really smart people here, if you can provide them a little more information.
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CodeMonkey
magicJack Apprentice


Joined: 21 Jun 2008
Posts: 13

PostPosted: Wed Oct 22, 2008 6:38 pm    Post subject:

I've owned the MJ for a few months without trouble. Today, when someone calls my MJ number from anywhere...even the US...it says:
"the number you have dialed is not in service at this time. Please check the number and dial again"
IE: I have been disconnected.

The technical support chat (THE DUDES IN INDIA) do not understand what disconnected means. They keep telling me to unplug/replug in the MJ ada[pter. THAT IS NOT THE PROBLEM. Calling IN is the problem...not calling out.
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CodeMonkey
magicJack Apprentice


Joined: 21 Jun 2008
Posts: 13

PostPosted: Thu Oct 23, 2008 8:43 am    Post subject:

The way to fix this is to tell the chat dude that you have an error 400. THEN they will reset you and THEN everything will work.
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JohnODon
MagicJack Contributor


Joined: 06 Oct 2008
Posts: 59

PostPosted: Thu Oct 23, 2008 8:56 am    Post subject:

Did they tell you what teh unbderlying cause was?
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CodeMonkey
magicJack Apprentice


Joined: 21 Jun 2008
Posts: 13

PostPosted: Fri Oct 24, 2008 11:15 am    Post subject:

Nope, just happy the problem was fixed.
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