magicJack and magicJack Plus Support, Reviews, FAQs and Hacks

[kellster]

HI!
I'm happy to say that my MJ has stopped beeping! After a two+ hour live chat with MJ, here is the simple fix:

-have your MJ application on before you contact MJ live chat.
-from the magicjack site, start a live chat.
-request that the agent 'reset dtmf sensitivity' on their end. (you will need to give them your MJ phone number for this)
-the agent will have you restart the MJ.

That's it!

So far, I've dialed out once and had someone dial me once, both calls of 10 minutes and no beeping. YAY!

I've included the content of the (LONG) live chat below. You'll notice I had to be transferred a couple of time before I got to the person with the solution. Probably best to just skip to the end, to the chat with the agent called 'Hero'.

Aloha,
Kelly


You are now chatting with 'Joan'
Your Issue ID for this chat is LTK43605370172X
Joan: Hello, how may I help you?
kelly: HI!
Joan: Hi Kelly.
kelly: Like many people, I'm experiencing a lot of beeping (as are the people I call) and it's shrill and frustrating. I've noticed that while on non-magic jack site forums there are up to thirty pages of discussions around how to fix this, on the magic jack site there is nothing at all listed about this problem (in technical issues section) which is shocking, given that everyone I know with a magic jack has this problem.
kelly: My request is for the fix and also for it to be posted on the technical issues section to help others.
Joan: Can you make calls to other phone numbers?
kelly: yes, the mj functions fine in all respects. actually i rarely call other mjs...the problem of beeping seems to happen whether its a landline or cell.
Joan: May I have at least 3 phone numbers that you cannot make calls in magicjack pelase?
kelly: (no idea if it also happens calling another mj since I don't do that)
kelly: I CAN make calls to ALL numbers that I dial. It works fine, except that there is the addition of annoying beeping while talking to the person.
Joan: Please wait while I check that for you
kelly: thanks
Joan: One moment please...
Joan: Thank you for waiting.
Joan: May I have your magicjack phone number please?
kelly: Here is a URL with many pages discussing this issue. no one seems to have a decisive answer yet.
kelly: [url]http://www.phoneservicesupport.com/official-beeping-troubleshooting-thread-t6439.html[/url]
kelly: (phone number deleted)
kelly: (ps my MJ has been upgraded with the latest upgrade as of today).
Joan: Thank you.
Joan: One moment please...
kelly: Are you still there?
Joan: Yes
kelly: great.
Joan: Still checking...
Joan: Please wait.
kelly: ok, thanks!
Joan: You are welcome.
Joan: Thank you for waiting.
Joan: Do you see the dial pad on your screen?
kelly: yes
Joan: On your dial pad, please clickmenu>advanced users>restart
kelly: ok, it's restarted.
Joan: Please try to place a test call.
kelly: ok
Joan: Let see if it works now.
kelly: on a call now, just checking.
Joan: Okay.
kelly: I just had someone call me, cause it's usually worse when I receive calls..
Joan: Please click Apple menu at the top-right corner of the screen and choose "System Preferences."
kelly: ok
Joan: Please open �Security�; then click on the �Firewall� tab
kelly: ok, the setting is at 'allow all incoming connections'.
Joan: Please unplug your magicjack and plug in to other USB port.
kelly: I have done this before, many times, and the beeping exists even if I do this.
Joan: One moment please...
Joan: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Roxy'
Your Issue ID for this chat is LTK43605370172X
kelly: ok
Roxy: Hello Kelly. My name is Roxy. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
kelly: ok
Roxy: Thank you for waiting. I'll be with you in just a moment.
Roxy: Open task manager ( to open task manager window, press control + alt + delete on your keyboard at the same time ) and click the tab named processes. Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACKSPLASH, MJSETUP, MAGICJACK, and MAGICJACKLOADER. If one or several of these are not listed, do not worry.
kelly: I"m on a Mac..
Roxy: I see.
kelly: is there a different command to open something like a task manager?
Roxy: Click Apple Icon, select "System Preferences" and click on " Network ".
kelly: ok
kelly: done.
Roxy: Thanks.
Roxy: Please hold on the shift key on your keyboard while unplugging your magicJack for 15 seconds then plug it back again after.
kelly: ok
Roxy: Click Apple Icon, select "System Preferences" and click on " Network ".
kelly: ok
kelly: done
Roxy: Please click on your active connection.
Roxy: Click on advanced tab.
kelly: ok done
Roxy: Please click on DNS servers.
kelly: done
Roxy: Please type in 67.90.152.122 then click on apply. Then type in 67.107.71.186. Click apply and OK
kelly: they are already both there
Roxy: Okay.
Roxy: One moment please...
Roxy: Open the Safari Browser.
Roxy: Hover the pointer into the word "Safari"
Roxy: Select "Preferences"
Roxy: Click on Security Tab.
kelly: ok done
Roxy: Under Web Content: UNCHECK the box besides "Block pop-up Windows"
kelly: ok, done. (but I don't want pop ups!)
Roxy: Okay.
Roxy: You can change the settings after five minutes.
kelly: ok
Roxy: Then on cookies check the word always.
kelly: ok
Roxy: Thanks.
kelly: I assume I can change that back in a few minutes, I don't want to 'always' accept all cookies.
Roxy: yes.
Roxy: Click Apple Icon, select "System Preferences" and click on Security.
kelly: yep, still there.
There may be a problem communicating with Roxy. Please wait while your chat is transferred to another operator.
You are now chatting with 'Hero'
Your Issue ID for this chat is LTK43605370172X
kelly: hi
Hero: Hello Kelly. My name is Hero. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
kelly: ok
Hero: Is your magicjack currently plugged in?
kelly: yes
Hero: I will be right with you.
Hero: May I have your magicJack phone number, please?
kelly: (deleted) (it was included in the chat already...)
Hero: I'm sorry for the delay. I'll be right with you.
kelly: ok
Hero: I will be right with you.
Hero: Thank you for the information.
kelly: ok
Hero: Let me refresh your connection here in our end.
kelly: ok
Hero: Please hold.
kelly: ok
Hero: Thank you for waiting. I'll be with you in just a moment.
Hero: To take effect the changes that I made here, please restart your magicJack dial pad by going through MENU>ADVANCED USER>RESTART.
kelly: ok
kelly: it's been restarted.
Hero: Is it done?
kelly: yes
Hero: Please try to make a call now.
kelly: generally the beeping is worse when people call me. sometimes it can take 10 minutes before the beeping starts.
Hero: I'm sorry for the delay. I'll be right with you.
Hero: I will be right with you.
Hero: Please contact someone from your contact list and let him/her call you back to check if the problem still exist.
kelly: Can you describe for me which changes you made on your end? I would like to have this information, so that if my friends call (with the same problem) then they can tell the technical person what the fix is... save them time...I've been on this chat for about two hours now so far and you're the third person I've talked to...)
Hero: I did refresh your connection here.
Hero: That resets magicJack settings.
kelly: thanks! So I installed the most recent upgrade, changed my security preferences on both the computer and the internet browser, and you refreshed my connection. Do you know which one of these is the best for fixing this? Or do all things need to happen.
Hero: If I refresh your connection here, you don't need to install the upgrade software for the magicjack.
kelly: ok, thanks.
kelly: So it's been about 8 minutes on this call and so far no beeping.
Hero: You are most welcome.
Hero: Is there anything else I may help you with today?
kelly: I"m wondering if you could post in the troubleshooting section of the magic jack website, this solution, since MANY people have this issue. It will save a lot of time for people if they just know to do a chat and get their connection refreshed on your end.
kelly: I"m also wondering if this can be added to your procedures for the troubleshooting with the agents (so that the chat doesn't need to be escalated to fix the problem, and so that people like me won't have to go though lengthy, unnecessary steps.
Hero: It is not posted in the Websites since this can be done through our end only.
kelly: Yes, but people need to know that it is fixable if they do call in.
Hero: You can simply ask the agent to reset dtmf sensitivity.
kelly: As a reminder, there are thirty pages of posts on this topic alone on the website I mentioned earlier (unoffical magic jack troubleshooting). So many people have this issue. This is what I recommend: listing 'beeping' as an MJ problem, and stating this as the solution: 'Contact MJ by live chat and 'simply ask the agent to reset dtmf sensitivity'. This would really help! (I've had this problem for many months, but this problem was not acknowledged on the MJ site as a technical issue...didn't know that the fix was so easy! MANY people will be happy with you for posting this one line as an ACKNOWLEGEMENT that this is a fixable problem.
Hero: Alright, I understand you, Kelly. No worries, we will try to suggest this to our proper department post such fix in our FAQs.
Hero: We do value you as our customer and we are doing everything to serve you best.
kelly: THANK YOU! I really appreciate it.
Hero: My pleasure assisting you.
kelly: Wishing you a wonderful day, and thanks again for your help.
Hero: You are most welcome.
Hero: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "CLOSE" button on the top right of this screen and the survey will appear. Thanks again! Have a great night!
kelly: My partner's mJ does the same thing
kelly: can you possibly reset his as well?
Hero: Yes, may I have his magicJack phone number?
kelly: Thanks its (deleted)
Hero: Alright. Please hold.
kelly: happily holding
Hero: Thank you.
Hero: Is the magicJack currently plugged in?
kelly: yes
Hero: Please restart your magicJack dial pad by going through MENU>ADVANCED USER>RESTART.
kelly: ok, done
Hero: Alright.
Hero: Is there anything else I may help you with today?
kelly: no, that's it! Thanks a million! And thanks for doing what you can to post this fix on the MJ technical issues part of the site.
kelly: cheers!
Hero: My pleasure assisting you.
Hero: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the"CLOSE" button on the top right of this screen and the survey will appear. Thanks again! Have a great night!

[redpepper]

Based on previous disappointments documented all over this forum, I am a bit skeptical that MJ have developed a true fix for the "beeping" issue. If they had invested time and money in it, you would think they would have pushed out the fix to everybody or at least make users more aware of it on their website.

I hope I am wrong but my guess is that they simply turned off the PIN dialing feature that used to be visible for customers to turn on and off themselves in the my.magicjack.com account interface.

Previously, if you turned off the PIN dialing feature it did stop the beeping problem. The direct side effect of turning off the PIN dialing feature was however a show stopper for many users. By turning it off users could no longer reliably use PIN dialing (DTMF entry) after a call was established for navigating voice response menus from their phone keypad (i.e. Press 0 to reach a customer service representative).

The only simple way to know if that is how they resolved your issue is to see if you can still consistently and reliably navigate various voice menus using your phone keypad over a reasonable number of test calls.

[Dfdo]

I too had the beeping problem lately.

I called and specifically asked them to do the 'DTMF Sensitivity Reset' at their end which seems taken care of the problem. They also wanted me to run the latest update.exe from the web address avlbl for that purpose.

They also wanted me to do the following which makes the PC allow more processing power to background services. It is ok with me since I am using a dedicated PC just to run my MJ. I am not sure how that change from programs to b/g services would affect a regular PC use + MJ.

*** Control Panel-->System-->Advanced-->Settings (under performance)-->Advanced-->Processor Scheduling-->Check Background Svcs-->Apply-->ok

I tested my DTMF input by calling cpl of my cr cards which seems functioning ok ...so far so good.
May be just until the next **** YOU! update...I guess!!

[johnccc]

[tricia995]

[daniel devereaux]

Window's firewall and a home routers have a built-in firewall. MJ uses ports 5060 and 5070 to send and recieve UDP Voip packets. If you open those 2 ports in your windows firewall and your home router - your call quality will improve sharply (from my experience).

[fudrom]

Had an agent 'reset dtmf sensitivity' on my MJ with no luck in resolving the phone beeping problem.

Any other ideas? I guess when something is too good to be true, it usually is. This sucks.

[drd]

I spent time online with an agent months ago including doing a 'reset dtmf sensitivity' and still have the problem. I wish there was an option to disable dtmf after connecting. That would at least band-aid the problem.

DrD

[forcedfx]

Wow, I dropped my MJ subscription a LONG time ago and I'm amazed that people are still having this problem.

[Katharyn]

[Katharyn]

[tfs]

Tried and tried and tried.... lousy stinking beeping is not possible to use. Chat after chat after chat.... (who runs a business that way?).

Long story short... returned this piece of junk. I refuse to "chat" with another automaton that can read a script. If I ran that company the beep would be fixed next version. Too bad.

[CPUjohn]

Still no resolution to beeping problem.

Always from outside caller to MJ+ never hear dialing tones from inside MJ house. More prevalent when direct connected to router than to PC. Setting up MJ+ with manual IP, and adding it as a DMZ, nor adding port forwarding of 5070 and 5080 UDP fixed the issue completely. Having MJ+ support reset "DTMF Sensitivity" or upgrades did not fix problem. (as of 10/21/2011).

I am at the end of my 30 day trial, what else is available with "Telephone Number Porting" available, as I put my number into MagicJack ?

[Matt9876]

sarge912 wrote:
I had UVerse VoIP prior. It had a line filter installed (M-150) Modular RFI line filter.
I installed it on my Magic Jack Plus line and the tones have stopped. Don't know for how long but it seems to be working now.
---------------------------------------------------------------------
Just passing along information.


Found more information on this filter:

http://www.wilcominc.com/Item.cfm?ProdID=104

[CPUjohn]

Matt9876,

You definitely are onto something here !

The last conversation I had with MJ support, told me to move the MJ as far from all other electronics as possible.

I had a mish-mash of wires as my network all came together right next to where I have the MJ+ connected to the routers & switches. I moved the MJ just a few feet over and de-tangled all my wires and low and behold, the beeping is dramatically less (not completely gone, but better).

I suspect that the MJ it is not well shielded or doesn't have much (if any) RF suppression, which would explain why some people have no problems (little electronics where the MJ+ is at), versus a person like me that has tons of equipment (servers, switches, hubs) along with analog phone lines all running parallel right next to each other.

Please keep us up-to-date as to your consistency of "no dialing tones" over the next several days, as I was okay at certain times of day, and during peak telephone hours, the beeping would come back !

Thanks,

[Matt9876]

I rarely get the beeps and due to getting the MJ+ device it is now located about 7 feet away from my wireless/wired Linksys router.

also have it on a line filtered UPS unit.

I hope someone figures this out, sarge912 with the RFI filter said it's back to beeping again.

[CPUjohn]

I have a box of leftover DSL filters from previous installations also, and I added an MPhase DSL filter. There appear to be two types of standard telephone filters; RF (that filters 1-30Mhz), and AM (which filters out AM broadcast & DSL signals). I believe the DSL AM low-band filters might do the trick, I will keep you up to date with how well this works.

[edknn]

I moved my MJ Plus about 4 feet from my modem and router and have not experienced any beeps since. If this continues working, my question is why didn't the people at MJ figure it out? Makes you wonder how they ever developed the product in the first place.

[CPUjohn]

To answer EdKnn's question, I suspect that the MJ+ was located near telephone wiring, and they ran Ethernet to that location. What I was doing was centralizing all telephone wiring very close to where are computers, routers, servers, switches, and accessories all came together. After I figured out what was happening, I kept phone wires at least 12 inches away from computer wires, and remotely powered the MJ+ off a UPS away from a computer power strip.

I am guessing that they probably built the MJ+ to handle normal RF, but being that close to unshielded RF noise, was just too much to inexpensively filter out.

The device should come with instructions to mount far from computers, and if possible, to remote your telephone wiring away from computers. The MJ+ will work best if you use a longer Ethernet cable than the patch cable supplied with the unit. It also helps to plug the MJ+ far away from where the computers are powered. If you use cordless phones, remote the MJ+ near the base unit of the phones, and make a longer Ethernet cable to connect.

[NewGuy]

Thanks to all for the tips; I was able to fix the problems of beeps and short screeches in the MJ+ system I just set up in my house as a trial.

I had MJ+ plugged into a power strip with everything else. I unplugged it and moved it into its own outlet. I removed the flat network cable they supplied and replaced it with a nice cat6 normal, somewhat-round twisted pair 10' cord and moved the whole thing 8' away from the wireless router it had been plugged into and sitting 2' away from before.

One or some combination of those things helped solve the problem; the noise is gone. Everything looks promising now.

[Magic Jack Tips]

I've never experienced the beeping on a call, but I have when trying to get my fax to work.

[CPUjohn]

I would contact MJ and see if they could turn down your DTMF sensitivity. If you can no longer dial with a tone-pad, then it's too low, otherwise, perhaps your particular machine/modem has an issue. I send faxes on my MJ+ with very few problems.

[Mayo]

For me I have sorted the issues, with my Magic Jack Plus...
I used have problems with
The cracks, static,beeps, choppy and cuts in and out sound issues.
After doing these 6 steps all are fixed.

1) I made my Magic Jack DMZ on my router.
(Step by step : http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved)

2) On top of it i opened ports 5060, 5070, 49152, 65525 on my router, and gave magic jack plus a static IP.

3) I upgraded the firmware to the latest for my magic jack plus.Plug magic jack into a computer then download
Magic Jack Firmware (Feb 2012) 2.0.13 (a113100301d015) then install it.
For windows get it here http://upgrades.magicjack.com/upgrade/magicJackSetup.exe

A big issue seemed to be:
the location of my magic jack and phone lines... I had them all scattered behind my tv and mixed with my cat 5 cords/ power

cords, cable lines and router. The Magic Jack plus was on a power bar with 10 other things...
From what I read the cat 5 cords/router can interfere with the magic jack (causing cracks and beeps) ..
4) so its better to use a 14foot cat 6 cord(I got a new high quality one) and get the magic jack as far away from the router

and cords as possible... Directly after moving the phone cords and the magic jack to its OWN plug bang it seemed to work

better.

Although what i posted above helped.. I did a few other things, as it wasn't completely fixed.( still some random static

sometimes.)

5) I figured the Magic jack was overheating... during a call I put my hand on it and it was SMOKING hot... remeber this is

computer hardware so heat = BAD...i decided to get an exacto blade and pop the front plate off my magic jack. I then got a

plastic lid from strawberries and cut it to the exact size of the front plate.. I then poped 10-15 holes in the plastic

strawberry lid with a paper hole punch and then taped it back into the place the "magic Jack front plate" sat. I obviously

kept the magic jack faceplate so i can make it "original" at anytime.
(Watch this video to see him holding the front plate @ 5:17 http://www.youtube.com/watch?v=XfTNHcLNdwk)

6) I also Used the included 6 inch usb cord to keep the dongle away from the power plug/heat.


Some other things you might want to know
I used panasonic 6.0 cordless phones.(Model KT-tg9331cta)- not required but recommended
The phone cord to the magic jack was approx 5 feet.
The Cat 6 cord I used was a rocketfish rf-pcc107 high performance cat 6

Since I did these 6 steps (dec 27 2012) my magic jack has worked perfectly, and I recommend you try the steps I listed

above.It took me many days of reseaching, and many days of frustration to lay out this Magic Jack Plus "fix" try them, I hope

they work for you as well.

[slacker29]

We have had the beeping issue going on for months now. It actually started for us after we got hit by Sandy. We had some power outages but nothing blew as we found out over trial and error. We ended up replacing our cable modem, switched from a magic jack plus to a regular magic jack, did all the updates, put the MJ Plus in the DMZ and even put the PC with the regular MJ in the DMZ. None of this worked. Our router is a DLINK 655 which we just replaced recently as well.

After reading a lot of these posts we moved the entire MJ away from where it initially sat. We had the MJ connected pretty close to our router using a 6ft Cat cable and powered up on a strip near the router and cable modem.

We switched back to the MJ plus, moved the MJ to another outlet about 8ft away then ran the Cat 5e cable through a switch we have in our office that is connected to our router. So far no more issues with the beeping. We haven't had any reported beeping issues all day. I hope it stays that way. Thanks for all the advice from everyone.

[slacker29]

Thought my troubles were over after moving the MJ and putting it with a different cable, diff location, and through a switch but once again the beeping has persisted. Ignore my last post saying i got it working because it doesn't.

On top of that there is no way to forward the damn phone number to a landline. What a joke!!!

[anyberg]

After many chats with magic jack online and trying a bunch of different combinations the fix we found was to buy a new DECT cordless phone and have the Magic jackass on the online chat turn off the "extension dialing". The cordless phone generates a dual tone when a number button is pressed which works fine at our bank, comcast, ect, when we need to "press 1 select the billing department". Try it it worked. We have our MJ plugged into our router. Good luck.

[hempster]

Hi
I'm having to same problem.Can you explain a little more in detail what you did to fix the beeps.I don't understand when you say to "turn off the "extension dialing"

Thank you

Max

[Starfire]

As mentioned elsewhere, this problem can easily be fixed by logging into your Magic Jack account and opening the Chat option. Copy/paste the following comment into the Chat window and press Enter.

Hi - My MJ number is XXX-XXX-XXXX. Most people I talk with, report hearing continual, and extremely annoying "beeping" sounds while we're talking - a problem well-known to MJ tech support. Not long ago, I spent over an hour with your higher-level tech dept, and he had me download the latest upgrades and firmware for my MJ unit. He said the "beeping" sound can easily be corrected by having YOU lower my "DTMF sensitivity", then "RESETTING" my MJ unit. I have the MJ unit plugged directly into a USB port, now, and I'm logged in. Will you please decrease my DTMF sensitivity level and reset my MJ unit?

Be sure to replace the XXX's (shown above) with YOUR MJ phone number. The Chat person will make the necessary changes on their end, and then ask you to call someone to test that the beeping sounds have been eliminated. It takes about 5 mins. My experience with MJ Support has been great - they take whatever time is necessary to help you resolve your problem. If the Chat person is unable to help, they will forward your problem to higher-level tech personnel, who will contact you - which could take one week. A little patience on your part, could solve your problem, and deter you from throwing your MJ unit away. [/b]

[DanTheMan54]

This weekend started getting the busy signal and no dial tone, and after over 3 hours in dealing with 2 levels of technical support having me doing all sorts of things with no luck they hung-up on me (had me move my MJ plus directly on the router in another part of the house, guess I took to long). After all of that I rereviewed my setup and found;

that my voice mail timer was set to less than 45 seconds. I changed that to 1 minute and my system started/is working.

hope this helps some of you to check this before you waste your time with tech support who are some of the least technically proficient people I have been in contact with. MJ really needs to rewrite these peoples scripts and teach them the basics of networking hardware.

[SandraLynn]

The problem that I had with MJ changing the dtmf sensitivity is that I then lost touch tone. Chat told me that they only have one setting. I can't tolerate the beeping, but I have to have touch tone. It used to be that if you didn't have touch tone when you made a call, you had the option to just stay on the line. That's not the case with all companies anymore. They end the call if you don't push a selection. MJ said that their engineers can set the sensitivity for both touch tone and to eliminate the beeping. I am awaiting the engineers email. If they do give me both and fix the problem, I will post again.

[Arnie962]

New to this site and looks like a lot of pretty good info.

Well boys and girls. I finally gave up and removed the unit from my router. I plugged the MJ into a usb port. So far no beeping. reluctant to lower that dtmf setting for touch tone issues.

Appreciate any pitfalls or reported issues with the usb use.
Thanks
Arnie

[SandraLynn]

I went to MJ's Facebook page and told them about this long-standing problem. They reviewed my long history with this issue and then sent me the newer MJ Go free of charge. It solved the problem. The new MJ must have been modified to resolve this issue. I was ready to throw in the towel. I actually bought a cell phone to start using as my new house phone, but after I received the new MJ, I didn't have to go that route.

[Arnie962]

[H2O]

[quote="SandraLynn"]I went to MJ's Facebook page and told them about this long-standing problem. They reviewed my long history with this issue and then sent me the newer MJ Go free of charge. It solved the problem. The new MJ must have been modified to resolve this issue. I was ready to throw in the towel. I actually bought a cell phone to start using as my new house phone, but after I received the new MJ, I didn't have to go that route.[/quote]

Well, I did everything on this issue (MJ-Plus) you can think off. If MJ resets the account I loose touchtone responses. If I have touchtone response (handset, ie for tone for banking call trees, etc.) the callers on the other end get BEEPS every minute or two.

I called MJ one last time and got a Warranty replacement (cost $24.95 it was out of warranty but they promised to send a MJ - GO). Should know if this fixes that beeping and touchpad response issues by this time next week??

I have had MJ for 4 years and this problem came up about 3 months ago

[SandraLynn]

I was connected to my router, but I ended up connecting to my laptop for awhile because the connection seemed somewhat better. The problem was that I had to choose between having touch tone service or screeching/beeping. A person can't be w/o touch tone these days. Every company uses it now for the most part. After awhile, I had no touch tone and I had the screeching/beeping as well. That's when I threw in the towel. MJ asked me to return the old one, but they told me that it wasn't mandatory so I didn't.

[Arnie962]

Has anyone had any beeping problems with the MJ Go device.
Arnie

[SandraLynn]

I don't have the squelching anymore. Actually the new MJ Go worked really well until a couple months back when I switched internet providers. I have a high pitched hum/buzz on my phone now. I'm currently researching a reason and fix for that problem. I know my internet speed was reduced, and I'm thinking that's where the problem lies. My husband has a much higher speed, and he never has a problem with his MJ Go. I keep unplugging and resetting everything. I may try unplugging all the way back to the modem and wait a few minutes and then reconnect it all in order.

[H2O]

So did you have a MJ plus and they sent you a MJ- GO. And that solved both problems?

I have a MJ+ and I got a MJ-Go on they way.

I spent to many hours trouble shooting this. I am highly technical and I done everything on my end you can do. The MJ itself would be the last thing.

Thanks!!

[SandraLynn]

They sent me a MJ Go. Then the screeching stopped, and I had touch tone service again. My new problem is an occasional high-pitched buzz on my phone. I had it yesterday, so I unplugged the MJ from the power source and from the router. I plugged them back in and that fixed it. The only thing is that it keeps recurring - like once a week.

[Arnie962]

It seems like no matter what is tried, it's always something. I know it's a nuisance to plug into computer and put up with that GUI popping up. But starting to think the router plug in is causing most of the problems. I was going to order that MJ-Go unit today. Think I will just wait a bit to see how it works for H20.
If I didn't get in for 5 yrs, I might look for another option.
Arnie

[SandraLynn]

I'm staying with MJ since I don't use the phone all that much. Plus, before I changed my internet service, I didn't have any real complaints with the MJ Go. I've had a MJ for years. Once I sign back up with Comcast in 10 months or so, I'll probably be all set again. I also use the MJ App on my Tracfone. All of my calls and text messages are free and when my phone starts acting stupid with the buzzing, I just use my cell phone with the MJ App so I have a phone with good reception. I don't get charged against any of my minutes on my phone either. Good luck with what you decide to do. Remember, for the money we're saving, the hassles are sort of worth it. (Verizon has a service that costs about $27 a month after purchasing the base, so that's another option if the MJ headaches become too unbearable. Or we could just settle for a cell phone.)

[H2O]

So, I noticed that the power adapter tends to be loose in the wall socket and I have to open the prongs to get a snug fit. This may contribute to the occasional screeching. Also, the MJ itself is heavy and if hanging on the wall tends to pull down on the power adapter connection. I have a
Panasonic KX-GT7741 Cordless phone connected to the MJ (4 cordless phones and a base unit.) I looked at the online owners manual for this and found that a couple of my settings were set wrong. Under Initial settings, then, Set Tel Line the Set Flash Time was not set to the default of 700MS Flash and the Set Line mode should be set to default line "B." I had the Line Mode set to A and a flash time of 900ms? Also, the talk volume should be set to 1 not 5 bars.

However, the callers on the other end still get BEEPs but not as frequent as before.

Awaiting my MJ-Go probable come next Monday??

Also, the local cable company want $10 + $5 + taxes per month and a $25 install charge for added a phone service. NOT doing that. Will keep troubleshooting this issue. And I have a Nexus tablet (no phone service) with the MJ App and my local phone comes up on it with MJ service. That's cool in a pinch!!

[SandraLynn]

The one thing I can say is that if you talk too loudly or get excited during the conversation, MJ will beep. That's why if the sensitivity is turned down, it usually fixes the problem (with loss of touch tone that is). I found myself talking really low so it wouldn't beep. I'm pretty confident that MJ Go has addressed this issue. Here's the email message that was sent to me on Facebook. This may answer some of your questions:

"Hi Sandra, thanks for reaching out. I checked the account and I see your DTMF sensitivity has been adjusted several times in the past. The issue is the device captures the voice pitch as a digit being pressed, which causes the beep. When an adjustment is made the beeping usually goes away but unfortunately the result is sometimes customers cannot press digits or extensions while on a call. Your model is the 2014 magicJack PLUS, and the DTMF is very sensitive, especially combined with certain telephone model types. What I can do is offer you a courtesy free replacement device (I will waive the warranty cost for you). The model you will be receiving is the magicJackGO. The magicJackGO is not as sensitive to DTMF, as it is one of our latest models."

[H2O]

Wow! SandraLynn, like you I have wasted many hours with support and if only they would have told me this!!

You right, I like to walk around and talk and sometimes I talk real fast and boom, the caller on the other side says... are you hitting the keypad??

Thanks for the info on this and since it is searchable maybe we can save someone else the aggravation of the long solution process.

Hope the MJ-GO solves the issue.

[H2O]

SandraLynn - Looks like I will get my MJ-GO on Saturday via mail.
When you replaced your MJ-Plus with the MJ-GO how did you register it?

Did you plug it in the wall or on the computer to accomplish that? And then did you sign in to your existing MJ account as an existing user? Also, I assume your phone # stayed the same?

Did you have to chat with MJ support to get them to adjust the DMTF sensitivity or did you just plug in the MJ-GO and everything worked?
Thanks!

[H2O]

SandraLynn - Thanks for posting this problem as a current 2016 issue.. It help me get to resolution. Most of the post are very old .......

Arnie962- Looks like the MJ- Plus IS the issue like SandraLynn stated with her chats with MJ Support.

Got my MJ-GO an hour and 1/2 ago and talked to my sister in Chicago 40 minutes .. clear line and no beeps on her end.. also touchpad works fine with the banking site. I am going to do a long test call later today with my brother in Austin, TX who also has a MJ-GO. In the past, he and my sister have been complaining about the beeps. One down (sister) and one to go before I claim victory!!

Also, if you are going to get a MJ-GO, go to your MJ sign on under Accounts and scroll down, then click on Warranty replacement. Even if out of warranty it will be cheaper to get if at $24.95 then going to the store and paying $59.95.
I ordered my Wednesday and got it today (Friday).

Let's see if the call later today is without beeps... I suspect it will be.....

[Arnie962]

Thanks for the info. I guess I will send out for one myself.
Right now I am not having any problems with the usb hookup. But have to keep my pc on all the time. I also downloaded that program to have it run as a windows service. That eliminates the popup screen.
Thanks Again
Arnie

[H2O]

Problem solved... No beeping and keytone/keypad works with 1,2,3,4,5 prompts with phone banking. .

I am now connect via the wall socket with power adapter with phone/Ethernet cable.

No issues last 3 days several very long calls...... also used Voicemail prompts and banking (keypad) prompts with no issues. Line clarity is very good too!

Solution: Magicjack Plus has issues of beeping or keypad response. See earlier dialog on this on page 31.

The fix is to go to a Magicjack-GO which seems to have a different logic.

Thanks SandraLynn and Arnie962

[Arnie962]