magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

smaerd58 · MagicJack User Joined: 23 Jan 2008 Posts: 49

I have been talking with the online MJ support and told them I am having an issue with my Caller ID and they said they are aware that the DECT phones are having issues with not showing Caller ID and they are working on a fix. Has anyone else had this issue like me? I have the Panasonic base unit and 6 phones.Thanks

LikeMagic · Posted: Sun Jan 27, 2008 12:33 am Post subject:

I take it that the MJ softphone displays Caller-ID OK and your Panasonic DECT phone doesn't. Did you take a look at the Caller-ID fix here:

http://www.phoneservicesupport.com/inbound-cid-possible-fix-t108.html

Adding a 100K resistor to the MJ's phone line fixes this issue. Try it.

SpamBox · Posted: Sun Jan 27, 2008 5:55 pm Post subject:

i'm using the Panasonic KXTG1033, CallerID works for me. Well at least the number comes up, and if the number is already in my phonebook, then the name comes up too. Are you saying you don't even get the phone number to come up?

SpamBox · Posted: Sun Jan 27, 2008 5:56 pm Post subject:

Of course the only name that's been coming up lately is my GC number! So it doesn't really make a difference. Laughing

smaerd58 · MagicJack User Joined: 23 Jan 2008 Posts: 49

Yes, I am not even getting numbers to show up just says incoming call. I am using my cell to call the MJ Home. And other calls I get no number? PANASONIC KX-TG1034S 1-BASE 5- WIRELESS UNITS Worked with landline fine. Rick

LikeMagic · Posted: Mon Jan 28, 2008 3:20 pm Post subject:

You need the 100K resistor Caller-ID fix, see above

smaerd58 · MagicJack User Joined: 23 Jan 2008 Posts: 49

Ok I got lost someware. This is my set-up No Landline. MagicJack only. USB Port on back of computer to MJ to phone in on Panasonic Base Unit 5 other phones wireless with ac adapters to Base Unit. How will the resistor trick work for me? Man I tried dealing with MJ tech support chat and as far as they are concerned there is no problem on there end they blame the caller ID on the phones..... Alos CID worked once on MJ then went away again?Was also wondering if installing a dedicated PCI USB card would give more power to MJ instead of onboard USB ports?They said they have never heard of this problem before? Thanks

LikeMagic · Posted: Mon Jan 28, 2008 10:14 pm Post subject:

The MJ has a standard RJ-11 phone jack. The RJ-11 jack typically has 2, 4 or 6 pins.
The center (middle) 2 pins are for line 1, surrounding pins are for Line 2 and Line 3 (if present).

Pin arrangement:
1--2--3--4--5--6

3-4 Line 1
2-5 Line 2
1-6 Line 3

You will need to add a 100K resistor across Pin 3 and Pin 4. The simplest way is get a phone jack coupler.
Open the coupler and add the 100K resistor, then connect one end of the coupler to the MJ, the other end to the phone:

MagicJack <----> coupler <----> Phone

smaerd58 · MagicJack User Joined: 23 Jan 2008 Posts: 49

LikeMagic-Did you solder the resistor onto the pins? also noticed that if you use a straight coupler than we have to have another cord from MJ to coupler than cord to telephone?Is there something we can buy that will do the same as the resistor for non tech people? Thanks

LikeMagic · Posted: Mon Jan 28, 2008 11:45 pm Post subject:

I soldered the 100K resistor to the Red & Green (AKA Tip & Ring) wires of the phonejack coupler (see attached pic):

NOTE: if you perform this mod, don't forget to use electrical tape to cover the resistor's exposed wires to prevent short Smile

smaerd58 · MagicJack User Joined: 23 Jan 2008 Posts: 49

I tried the coupler mod that LikeMagic showed us how to do and I can tell you it solved my problem. I went to Radioshack and bought the 100K resistor which comes in a pack of 5 for $1.00. Then went to Lowes and picked up a standard telephone cord coupler and small telephone cord 12" for $7.00 the whole total came to $8.00 awsome now I have caller ID...... Thanks goes to LikeMagic and
Snafu2

Here is a pic of final product then wraped up with electrical tape so no contact would be made when you snap the coupler back togethher.

LikeMagic · Posted: Wed Jan 30, 2008 1:37 am Post subject:

Awesome! The credit goes to snafu2 for the original fix! We're here to help each other!

BTW, you could also find the phone jack coupler & extra phone cord for $1/each at most Dollar Stores.

SpamBox · Posted: Wed Jan 30, 2008 4:57 am Post subject:

I still wonder why your Panasonic's didn't work in the first place....

But that's great that the fix worked. Good pic too! Your camera does a good job at the macro setting!

smaerd58 · MagicJack User Joined: 23 Jan 2008 Posts: 49

I don't know what the deal is with the phone. I experimented with it for like 4 days trying different things. This is what I came up with. When I uninstalled MagicJack and pulled out drivers and reinstalled like new install I had Caller ID. Once the phone rang again same number or other number I didn't have it any more? I tried the phone cord Mod and that worked fine every time just didn't like how the final product looked. Went with LikeMagic Mod I like that better. I thought about the Dollar Store but thought my luck they wouldn't have what I needed, Day late $6 Dollars short Smile

I wonder if my Ultra 600 Watt PSU might be putting out too much inference? Yes the pic came out large but easy to see for us old timers Smile

it's with a Kodak 7530 Thanks

bogie624 · MagicJack Newbie Joined: 31 Jan 2008 Posts: 3

My softphone displays CID name & number but my Panasonic TG1033 Handsets just display
Incoming call. I did the 100k mod and checked the coupler for resistance pin 3 & 4 and have
100k Resistance. What could I do next?

LikeMagic · Posted: Tue Feb 05, 2008 5:27 pm Post subject: Re: Any Suggestions?

bogie624 · MagicJack Newbie Joined: 31 Jan 2008 Posts: 3

Likemagic , Thats correct I soldered resistor to the red & green wires On the
coupler and checked good with ohmeter.

bogie624 · MagicJack Newbie Joined: 31 Jan 2008 Posts: 3

LikeMagic. I'd like to add, coupler I used is a dual coupler. My hookup is pc Usb port, Cable that
came with MJ, then Mj, then modified dual coupler, then telephone wire to cordless phone base
unit.

LikeMagic · Posted: Tue Feb 05, 2008 10:02 pm Post subject:

Did you let the phone ring a few times to see if the caller-ID shows up? Usually, caller-ID would show up after 1 or 2 rings.

Another thing to check is to make sure that the red & green wires in the coupler are the two centered pins of the coupler. Sometimes, the 2 centered pins/wires are not red & green due to poor assembly.

scook587 · Posted: Wed Feb 06, 2008 7:53 pm Post subject:

Question - Does MJ service provide callerid with name and number or just callerid with number.
The only time I get a name with the incoming call is if I have added it to the contacts list in the
softphone. I still will only get the number and not the name on my Siemens 2.4 ghz cordless
phone with three extensions.

SpamBox · Posted: Wed Feb 06, 2008 9:32 pm Post subject:

scook587 · Posted: Wed Feb 06, 2008 10:21 pm Post subject:

Thanks spambox, guess I need to upgrade my phone someday.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Panasonic DECT Phones and no Caller ID with MJ ?