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phils
MagicJack Newbie


Joined: 21 Jul 2022
Posts: 2
Location: South Africa

PostPosted: Thu Jul 21, 2022 11:36 am    Post subject: Billing

I've been trying now for two weeks to update my credit card details with no success. I tried emailing, but no go, I tried adding a new card, no go, I tried speaking to a representative, no go.
Now my subscription has expired, so If someone on this forum can't help me then I will have to cancel my MagicJack account after 14 years.
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Bill Smith
Dan isn't smart enough to hire me


Joined: 23 Aug 2009
Posts: 218

PostPosted: Sat Jul 23, 2022 11:03 am    Post subject:

I renewed mine earlier this year with no problem. An obvious question: do you have the correct password? Try to renew using a different web browser.
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phils
MagicJack Newbie


Joined: 21 Jul 2022
Posts: 2
Location: South Africa

PostPosted: Sun Jul 24, 2022 6:47 pm    Post subject:

I don't have a problem logging into my account, the system won't allow me to update my credit card details or add a new credit card.
I used the automated credit card details updater, that won't work either.
For the past three weeks I've tried to speak to a consultant, the line just goes dead after waiting for about ten minutes.

I will try another browser, if that won't work then I'm closing the account.
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