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receiving calls from a federal prison

 
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meekhof69
MagicJack Newbie


Joined: 16 Apr 2013
Posts: 3

PostPosted: Tue Apr 16, 2013 9:00 pm    Post subject: receiving calls from a federal prison Reply with quote

why can't i receive paid calls from a federal prison, they pay for the call so it dont cost anything.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Tue Apr 16, 2013 9:22 pm    Post subject: Reply with quote

Permitted call routing and call payment methods from federal prisoners is generally determined by the Federal Bureau of Prisons, not by MJ. In most cases the prisoner must pay for the call up front, and in those cases the call *should* go through ok to a MJ number. In some cases the call is billed to the *receiving* party, but MJ doesn't accept those kinds of calls. The FBP will not allow calls to connect that are paid for in any other manner.
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meekhof69
MagicJack Newbie


Joined: 16 Apr 2013
Posts: 3

PostPosted: Wed Apr 17, 2013 12:56 pm    Post subject: receiving paid calls from a federal prison Reply with quote

SteveHC wrote:
Permitted call routing and call payment methods from federal prisoners is generally determined by the Federal Bureau of Prisons, not by MJ. In most cases the prisoner must pay for the call up front, and in those cases the call *should* go through ok to a MJ number. In some cases the call is billed to the *receiving* party, but MJ doesn't accept those kinds of calls. The FBP will not allow calls to connect that are paid for in any other manner.


my daughter does pay for the calls from the federal prision but when she tries to call it don't go through.
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SteveHC
Dan isn't smart enough to hire me


Joined: 26 Dec 2011
Posts: 498
Location: Southwest Florida

PostPosted: Wed Apr 17, 2013 1:44 pm    Post subject: Reply with quote

I suggest you "Google" "magic jack calls from jail" (without the quotation marks) to get some idea of the issues involved.

Aside from MJ refusing collect calls, whether or not a call from a prisoner will go through to a particular MJ number is determined by the prison and/or whichever prisoner telephone service/company they use.

I also suggest that you ask your friend or loved one who is in prison what exactly happens and what exactly they hear when they try to call you at your MJ phone number. Then check with the prison and/or the company that provides its prisoner telephone service to find out what the problem is.

BTW - I'm assuming that your MJ number is a "regular" phone number assigned only to you and for which you must pay $20 or $30 per year (if it's a "free" number it won't go through).
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meekhof69
MagicJack Newbie


Joined: 16 Apr 2013
Posts: 3

PostPosted: Thu Apr 18, 2013 5:32 pm    Post subject: Reply with quote

SteveHC wrote:
I suggest you "Google" "magic jack calls from jail" (without the quotation marks) to get some idea of the issues involved.

Aside from MJ refusing collect calls, whether or not a call from a prisoner will go through to a particular MJ number is determined by the prison and/or whichever prisoner telephone service/company they use.

I also suggest that you ask your friend or loved one who is in prison what exactly happens and what exactly they hear when they try to call you at your MJ phone number. Then check with the prison and/or the company that provides its prisoner telephone service to find out what the problem is.

BTW - I'm assuming that your MJ number is a "regular" phone number assigned only to you and for which you must pay $20 or $30 per year (if it's a "free" number it won't go through).


I will have her check with the prison and i have checked google for that before i ask you. and only came up with collected calls not paid calls. and yes i do have a assigned number and pay $20 per yr.
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