magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

VanguardLH

Since the original adware "free" service is no longer available, why is this still a sticky article in this forum? It's not relevant anymore. Unstick it.

VanguardLH

Did you check with your kids and everyone else you have been texting from GV to find out if the creditors contacted them? Security is only as good as the people involved in sharing that information. Perhaps one of your texting partners, especially if a relative since creditors can easily get that ...

VanguardLH

Never solved it. Looked to be a defective dongle as it wouldn't properly issue its presentation data (how it defines itself) and would get listed as an "Unknown" USB device (which meant it wasn't accessible).

I had to reinsert the dongle after Windows had loaded. I then used info here to eliminate ...

VanguardLH

I also found the following registry key:

HKEY_CURRENT_USER\Software\talk4free\USB Softphone\Options\SoftwareUpdate

It was set to 1. Changing it to 0 and starting magicjack.exe still results in the softphone retrieving the update and then wanting to run it.

VanguardLH

Tried adding all of the following in the hosts file:

0.0.0.0 upgrade.talk4free.com
0.0.0.0 notify.magicjack.com
0.0.0.0 web3.magicjack.com

Alas, no go. If the softphone is using IP addresses, the hosts file never comes into play (as it equates hosts to IP addresses, not IP addresses to other IP ...

VanguardLH

Alas, neither SRP, TCP/IP config, Avast's Web Shield, or Windows Firewall will let me block on an IP address. Blocking on the IP name has not worked. Both magicjack.com and talk4free.com were blocked by their IP name (I actually expected a failure in not establishing a VOIP session). Nope, they didn ...

VanguardLH

I tried a restore of the %userprofile%\Application Data\mjusbsp folder (and also the C:\magicjack folder to where the data/config store got copied from the 2nd emulated drive for the dongle). Didn't work. Those files were from Monday of last week. I'll have to try restoring to an earlier date. I'm ...

VanguardLH

As noted above, I shipped the dongle to MagicJack to get them to replace it. That means I don't have the dongle now. I had the dongleless setup (i.e., the data/config store folder was moved to the hard drive and the magicjack.exe software was loaded with parameters to have it find its data/config ...

VanguardLH

I would be hesitant to send the dongle back without first receiving assurance that they'll replace it, and are expecting it, etc.
Unless you go through their "pay first, get refunded later" exchange scheme, they won't ever be expecting the receipt of a defective dongle. They won't issue an RMA ...

VanguardLH

Regarding getting the dongle replaced, chatting with them, even after getting to an "engineer" is completely fruitless. They will *not* issue you an RMA. Fact is, they don't do anything for you regarding a replacement. Eventually, once they cave in, they will tell you to simply ship the defective ...

VanguardLH

I had the dongle plugged into a side USB port (so I could get at it to unplugg and replug on those frequent occasions when the magicjack USB drives did not appear because their presentation data was bad when the device got polled). I used the short USB cable provided with the product. The dongle ...

VanguardLH

Now I have to figure out how to keep magicjack.exe from accessing my Favorites folder. Nope, don't want them there. They don't get to access my personal info.

VanguardLH

Vanguard,

This is not something you did find new.Everyone knows about this from past 1 year when MJ was started.You are trying to write something which everyone knows.I beleive doing against the forum will result in a ban.
Someone is going to sure ban you by tomorrow. Then show the URLs to those ...

VanguardLH

I said not enforceable because it is not legally definable.

Which means you disagree with MJ's use of that particular Term of service. Yeah, right, keep trying to spew that illogic. I already said that I cannot agree or disagree with a term that is nebulous. Get over it, az. No matter what you ...

VanguardLH

I do agree to abide by the TOS for what is actually written in it. Obviously not true. In an earlier post you said you didn't agree with at least one broad statement of the ToS ("you agree that the terms should be interpreted broadly to protect the intention of the Agreement"). You apparently don't ...

VanguardLH

I do agree to abide by the TOS for what is actually written in it. Reading memory is not a violation of the TOS. They couldn't require that because lots of software MUST read the memory. Even the OS has to read the memory to load the program image and then pass control to it. I didn't need ...

VanguardLH

The "Terms of Service" web page (http://www.magicjack.com/tos) is hidden from their customers. Yes, the page exists but it's hidden because it cannot be found by navigating around their web site. Even their chat reps cannot find an actual link to their TOS page from their web site.

They begin with ...

VanguardLH

Here's my journal of what I did in trying to replace the MJ softphone with the X-Lite softphone. For me, it is not a complete solution because I could not get the telphone to ring for received calls, listen on the telephone for received calls, and couldn't get the X-Lite softphone to end the call ...

VanguardLH

I tried the SJphone (which is purportedly a customized version used by MagicJack) but couldn't find where to enter the call registration server (or auth proxy that validates you use of their services), the VOIP load proxy (used to handle your call load), and the username and password for the call ...

VanguardLH

I've chatted with MJ about warranty on their device. They don't have one! Read their TOS. It says they don't warranty anything. At their option, they will replace the product if and only if they cannot resolve the problem via their chat line. However, if you didn't buy it from them, they won't ...

VanguardLH

Well, I was surprised when the chat rep at MagicJack openly denounced the inclusion of UTSCSI.exe in the install and setup of their software. Below is a partial transcript of the chat. The problem I was discussing was why magicjack.exe was exiting, PnP was stopping and rediscovering the MJ drive ...

VanguardLH

What I was implying is that perhaps they are "borrowing" techniques of malware. MsgTag is an example of a legit service that borrowed the web beacon trick of spammers in HTML-formatted e-mails to tell when someone opened their spam (MsgTag uses the web beacon to let the sender know if the recipient ...

VanguardLH

I use Comodo Firewall Pro which includes a HIPS (host intrustion protection system) called Defense+. This lets me decide what programs can load and what they can do. When I start MagicJack, I get prompted to allow several behaviors, a couple of which I deny.

magicjack.exe wants to take control of ...

VanguardLH

In trying to find out why magicjack.exe is unloading several times per day (see my other post), I decided to watch the magicjack.exe process using ProcMon from SysInternals. What I noticed is a periodic 3-second repeat of magicjack.exe reading network registry entries.

Every 3 seconds, there are ...

VanguardLH

My connections from host to router and from router to cable modem are all wired. Getting at the basement ceiling (1st floor) was easy and I prefer wired to eliminate security and noise problems, plus at the time of choice the wireless options were too low speed.

What happens is that the magicjack ...

VanguardLH

You could do what I did for awhile (and not bother with the forum post on how to make magicJack an NT service): run MJ under a different account.

I believe the other account must be an admin-level account. Create a new account, like "mymagicjack" (I use a slightly different name than just ...

VanguardLH

I'll be navigating in my newsreader to read or write posts. Or doing some web browsing. Or editing a document. At sporadic intervals, I'll hear the PnP sound event (beep-boop) telling me that a PnP device has been unplugged. A few seconds later, I'll hear the PnP discover event (boop-beep) telling ...

VanguardLH

That's how socket connects work. You connect to a host on its listening port, like 5070, but both ends negotiate to use a different port (a higher one) so that listening port can disconnect from you and then listen for the next connect request. So you see the initial connect on 5070 but then both ...

VanguardLH

I had SP-3 on the Windows XP host before I got the MagicJack product. So I've never tested it under SP-2.

Printer, scanner, and thumb drive all function properly on all the USB ports when I start Windows (i.e., they initialize okay and are identified properly after bootup and login).

Tomorrow I'll ...

VanguardLH

Using WallWatcher to gather and analyze the log from my Linksys router, I see port 5070 getting used to initiate the call and then a port in the 16xxx range to handle the voice traffic. This test was just for half a dozen calls made within a half hour interim to test which ports got used.

VanguardLH

Also check if your router includes QoS (Quality of Service) options. In my Linksys router, I upped priority for ports 5060 and 5070. Of course, QoS in the router only applies if more than one host is connected to the router. I'm presuming that your software firewall on your host already has rules ...

VanguardLH

Windows XP Professional SP-3

I can uninstall the "unknown" USB device in Device Manager. I then rescan for hardware changes. The dongle gets detected but doesn't properly identify itself so it becomes "unknown device" again. So the scan can find the hardware. It's the hardware (dongle) that doesn't ...

VanguardLH

When you chat with them to find warranty info, they'll direct you to their TOS at http://www.magicjack.com/tos/. Section 16 relinquishes them of any responsibility. They're claiming they can sell you something but provide no warranty whatsoever regarding its guarantee of fitness.

Basically them ...

VanguardLH

Good on your end (receive) sounds like you have plenty of downstream bandwidth for VOIP. Bad on their end (send) sounds like you either have low upstream speed or low available bandwidth to accomodate VOIP. It's possible Skype does better compresion than Ymax. Have you visited a speed test site to ...

VanguardLH

There are several articles found by Googling that tell you how to disable auto-play in Windows. This would eliminate autorun from getting loaded when the device gets mounted. It also means that when you insert a real CD disc into a drive that you will need to navigate to the disc to manually start ...

VanguardLH

Not only has it been impossible to get a GrandCentral account for a very l-o-n-g time but it won't be free when Google finally decides to roll out a public service based on it. From prior conversations with Google reps, they're planning on charging $10/month for the now-free service for which they ...

VanguardLH

When Windows is started, the USB drives for MagicJack are missing. This prevents anything from MagicJack from starting. The cdloader2 program can't find the 2nd drive (the data drive with the magicjack subfolder).

The 1st USB drive created is the program drive. It emulates a CD device. It's ...

VanguardLH

The instructions say to copy the <magicjackdrive>\magicJack folder to C:\magicJack and optionally to copy the mjusbsp folder under the userprofile to C:\mjusbsp. Sounds good to me. However, if you truly want to make them usable to any user account on that host, you need to watch what permissions got ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 38 matches

Use MagicJack service with other softphone (found password!)

MJ chat rep denounces UTSCSI.exe proliferated by YMax

MJ is opening and reading registry keys every 3 seconds

MJ reloads itself (unloads & reloads). How to stop this

USB drives for MagicJack do not appear on Windows startup