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by dougweiser
Fri Feb 19, 2010 2:03 pm
Forum: Magic Jack Technical Support
Topic: MJ Program failing where program has been stable for 5 month
Replies: 11
Views: 6545

Hi - Same problems here. The MJ softphone just crashes for no apparent reason (though I haven't found anything in my event viewer to indicate the crash). I'm on Vista Home Prem.

I can't say exactly when this problem started, but late January is about right. Must be the MJ Upgrade.

I first tried ...
by dougweiser
Tue Feb 02, 2010 2:42 pm
Forum: magicJack Tips and Tricks
Topic: Call forwarding Assistant For Magic Jack (Version 2.1 Added)
Replies: 48
Views: 57077

Bump
by dougweiser
Wed Jan 13, 2010 4:57 pm
Forum: Magic Jack Technical Support
Topic: Hidden Feature OR problem
Replies: 3
Views: 2882

I've notice the same thing recently. I've found that if I restart MagicJack (from the Menu->Advanced Users), the problem goes away.

Not sure why its doing that, but it doesn't seem to interfere with my ability to make calls.

It is annoying though.

Doug
by dougweiser
Mon Feb 23, 2009 4:54 pm
Forum: magicJack Tips and Tricks
Topic: WIll magic Jack work when screensaver password is needed?
Replies: 4
Views: 2872

Hi,

The simple answer to this is: Yes it will work with a screen saver, and no it will not work if the computer is turned off.

NOTE: You must log in after any reboot of the system

(on second thought... it wasn't so simple an answer :-) )

Doug
by dougweiser
Thu Feb 05, 2009 5:23 pm
Forum: magicJack Tips and Tricks
Topic: Call forwarding Assistant For Magic Jack (Version 2.1 Added)
Replies: 48
Views: 57077

Hi - late reply to the GuyOntheAir

I have this problem occasionally too. Sometimes I have to enable (or disable) 2 or 3 times before it works. Not sure why.

Also, on occasion I'll get an "invalid Password" error... even though the info has not been changed. Click enable (or disable) again, and all ...
by dougweiser
Tue Jan 27, 2009 10:56 pm
Forum: magicJack Tips and Tricks
Topic: What has helped a lot
Replies: 10
Views: 6023

Hey... you are on the right track... keep after them... MAKE them give you the ticket number and keep throwing it back at them when you chat... Keep copies of your chats, and paste the last chat back to them showing them that they promised "X days ago to have an engineer look at it and get back to ...
by dougweiser
Wed Jan 07, 2009 2:20 pm
Forum: magicJack Tips and Tricks
Topic: Call forwarding Assistant For Magic Jack (Version 2.1 Added)
Replies: 48
Views: 57077

Hi,

The link for your 2.1 version isn't working. I get a MediaFire error that says the key is invalid.

"The key you provided for file download was invalid. This is usually caused because the file is no longer stored on Mediafire. This occurs when the file is removed by the originating user or ...
by dougweiser
Fri Dec 19, 2008 3:29 pm
Forum: magicJack Tips and Tricks
Topic: Call forwarding Assistant For Magic Jack (Version 2.1 Added)
Replies: 48
Views: 57077

Hey - GREAT TOOL!!!

I was wondering if you could also provide the source code??

Doug
by dougweiser
Mon Dec 08, 2008 12:34 pm
Forum: Magic Jack Technical Support
Topic: Magicblock autoloads paypal site for money....BS BS BS!!@
Replies: 11
Views: 5565

Sorry... but that does not happen on my machine.

The only way I can get to the paypal donation link you refer to is:

The magicblock GUI is open, and has focus and
a) I hit enter,
b) I click on the "donate!" link


Just hittine enter on an empty desktop does not do what you suggest.

Doug
by dougweiser
Fri Dec 05, 2008 4:27 pm
Forum: magicJack Tips and Tricks
Topic: Magicblock autoloads paypal site for money....BS BS BS!!@
Replies: 3
Views: 3035

I replied to this same post on the Tech Support side.

This does NOT occur on my PC.

Using MJ, Vista, Magicblock v1.2, and IE.

There is a "plea" for donations in the MagicBlock gui, but you have to click on it to get launched to the paypal link.

Just run MagicBlock minimized to the tray.

Doug
by dougweiser
Fri Dec 05, 2008 3:57 pm
Forum: Magic Jack Technical Support
Topic: Magicblock autoloads paypal site for money....BS BS BS!!@
Replies: 11
Views: 5565

Can you be more specific about what you are doing?? I run MagicBlock, and have never seen my system link to paypal for anything.

I don't run FFox though. I just use IE or Opera (under Vista).

Also, What version of MagicBlock are you using? I have version 1.2

When I open the MagicBlock gui... the ...
by dougweiser
Thu Nov 06, 2008 2:47 pm
Forum: magicJack Tips and Tricks
Topic: Sleep Disables Phone
Replies: 11
Views: 10939

Hi,

I was also having this problem. I weighed the options of a buying a powered USB hub, or updating my Vista machine according to the following Microsoft article:

http://support.microsoft.com/kb/928631/en-us

I chose to try the powered USB hub. I picked one up at Mal-Wart 1 week ago for $19.00 ...
by dougweiser
Thu Nov 06, 2008 2:33 pm
Forum: Magic Jack Technical Support
Topic: Calls going on "hold" for no reason (216)
Replies: 2
Views: 2403

I have come to the conclusion that all the weirdness I was having with my MagicJack going on hold, not dialing, not waking up after sleep etc., has to do with a known USB power issue in Vista (including SP1).

The problem might be Vista and/or an issue with my new Dell Vostro 200.

Either way, I ...
by dougweiser
Tue Oct 28, 2008 6:44 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Thanks for the update, that is good news.

I tried the DNS settings you mentioned but that didn't help with the problem I was having. When the MagicJack engineer informed me that the folks on the public telephone network side of things had made the changes he requested, I removed the DNS entry ...
by dougweiser
Mon Oct 27, 2008 10:40 pm
Forum: Magic Jack Technical Support
Topic: Vista SP1 - MJ goes down after hibernate
Replies: 7
Views: 4333

Hi, Let me first state that I still occasionally have problems with the phone being usable, but now I believe its a conflict of some sort with the CD burning software, or anything else that "touches" the CD/DVD drives in the system. But, it seems to behave better than before so here is how I changed ...
by dougweiser
Wed Oct 22, 2008 4:51 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

The engineer reports that the PSTN folks have made the requestd changes in the Cleveland equipment. (occurred over the weekend)

** Please provide feedback on whether or not you are now able to receive calls more reliably than before; meaning, on an inbound you can hear the remote caller.

Doug
by dougweiser
Wed Oct 22, 2008 3:11 pm
Forum: Magic Jack Technical Support
Topic: This morning, ALL outbound long distance calls are "bus
Replies: 13
Views: 8240

Hi,

Working with an MJ engineer on a different problem and mentioned that I couldnt' make a call this morning. He said "we had some call routing problems that should all be resolved now."

So - there was definitely a problem. It just depends on who you talk to whether they a) know it, and b) are ...
by dougweiser
Mon Oct 20, 2008 1:53 pm
Forum: Magic Jack Technical Support
Topic: Calls going on "hold" for no reason (216)
Replies: 2
Views: 2403

Calls going on "hold" for no reason (216)

Hi, I have a new issue giving me grief...

I will be on a call for a while, and then, all by itself, the call will be put on "Hold"... the other person hears the hold music and the softphone shows the call is in Hold status.... but I have not touched a thing. Not my mouse, not the keyboard, and not ...
by dougweiser
Sun Oct 19, 2008 4:05 pm
Forum: Magic Jack Technical Support
Topic: IMPORTANT: NJ stops working after latest Vista updates!!
Replies: 3
Views: 2440

Vista Home Premium, 32bit,

All patches applied and MJ is still working (as good as can be expected here in the 216 area code :( )

Doug
by dougweiser
Sun Oct 19, 2008 4:01 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Well, the latest word I have from the MJ engineer on this issue is: "we know what the problem is, now we just have to get someone to fix it".

It sounds like the problem is not in the MJ equipment, but rather in the PSTN equipment.

The engineer is trying to get the right people to fix this issue ...
by dougweiser
Tue Oct 14, 2008 4:12 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Update:

I was working with the engineer today and we're narrowing in on the problem (ruled out some devices, and still suspect another).

We took packet captures at both ends, and he did get a capture of a normal call, as well as a call that "failed" (Where I cannot hear the inbound caller, but ...
by dougweiser
Mon Oct 13, 2008 2:05 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Took me nearly 3 hours of online chat... Monday, Wednesday, and Friday nights of last week, but I am now working directly with an MJ engineer on this issue.

He does not think anyone else is having this issue since he has not heard of it before.

If you are in the 216 area code, and experience the ...
by dougweiser
Sun Oct 12, 2008 4:29 pm
Forum: magicJack Tips and Tricks
Topic: Used shorter cord betw/ phone+MJ & phones finally work
Replies: 2
Views: 2319

Yep... I was on a chat session with support recently and they said the phone cord should be less than 6ft long.

My cord is much longer than that, and my phone rings fine... never had that issue.

I think it is heavily dependent on the phone you are using too.

Doug
by dougweiser
Sun Oct 12, 2008 4:21 pm
Forum: Magic Jack Technical Support
Topic: Live Chat question
Replies: 8
Views: 5727

No they shouldn't. They have no need for it. All they need to know is your MJ number, and for some reason they ask IF you used a credit card for the purchase...not sure why.

I wouldn't give them my CC number during a chat session. Never.

My .02 worth.

Doug
by dougweiser
Wed Oct 08, 2008 8:53 pm
Forum: Alternatives to magicJack
Topic: Ooma vs magicjack
Replies: 16
Views: 17037

I'm with you Mark..

It would take 10 years of MJ to equal the cost of the Ooma. I'll save my pennies now in hopes service gets better with MJ.

Long before my break-even point, something better, cheaper, or an entirely new technology will be upon us.

Doug
by dougweiser
Wed Oct 08, 2008 11:59 am
Forum: Alternatives to magicJack
Topic: Ooma vs magicjack
Replies: 16
Views: 17037

Did I read that webpage right... Ooma costs 249.00??

If so, I am not surprised there are 10% of the complaints...not too many people are buying it...
by dougweiser
Mon Oct 06, 2008 8:34 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

OK...another update.

I moved my MJ from my Vista home PC to my XP laptop. Same problem on both machines.

Tonight the problem is intermittent. One time, I'll get the 2 way conversatin, the next time, I will only get a one way call (no inbound audio).

So, I guess the only thing we have so far is ...
by dougweiser
Mon Oct 06, 2008 4:51 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

OK... the glory was short lived.

Having the same damn problems. No inbound audio, and had a few instances where MJ dropped the call completely after a few rings (seems it drops when the other side picked up).

This is really a problem, and will open a case with MJ support. I have the sniffer traces ...
by dougweiser
Mon Oct 06, 2008 12:08 pm
Forum: Magic Jack Technical Support
Topic: WARNING: Expiring Magicjacks - be careful!
Replies: 2
Views: 2519

Good to know..thanks for the tip!
by dougweiser
Mon Oct 06, 2008 12:07 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Today the problem was bad. I couldn't hear the caller on ANY of my inbound calls.

I restarted MJ from the Advanced menu... didn't fix it.
I unplugged MJ and plugged it back in... didn't fix it.

I planned to open a chat session with support, but wanted to gather some data first: I did a few packet ...
by dougweiser
Tue Sep 30, 2008 9:37 am
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Hi - I'm back...

This is getting to be a bigger problem for me. Almost all of my inbound calls now come in and the caller can hear me but I cannot hear them. Sometimes if they hang up and call back it works. Sometimes not.

I have set my DNS to the IP address listed in DPorters message above, but ...
by dougweiser
Fri Sep 19, 2008 8:33 am
Forum: Magic Jack Technical Support
Topic: Vista SP1 - MJ goes down after hibernate
Replies: 7
Views: 4333

Thanks for the earlier tip.

MJ is working fine this morning even after the computer "slept" overnight.

Doug
by dougweiser
Thu Sep 18, 2008 3:28 pm
Forum: Magic Jack Technical Support
Topic: Vista SP1 - MJ goes down after hibernate
Replies: 7
Views: 4333

Thanks!... I'll give it a try and post results tomorrow.

Doug
by dougweiser
Thu Sep 18, 2008 2:48 pm
Forum: Magic Jack Technical Support
Topic: Vista SP1 - MJ goes down after hibernate
Replies: 7
Views: 4333

Hi... I just got a new computer, running Vista SP1... and experience the exact same thing overnight.

Woke up this morning and the MJ was dead. No dial tone to the phone at all. THe blue light was on, and I could interact with the softphone, but even trying to make a call with the softphone failed ...
by dougweiser
Sun Aug 24, 2008 8:07 pm
Forum: Magic Jack Technical Support
Topic: MagicJack Causes Application to Stop Functioning
Replies: 1
Views: 1772

Hi,

I have had a few weird app issues myself. What I have seen is the following:

1) when shutting down the PC, ccsvchost (part of Norton e360) hangs, and I have to use the End Process button to kill it and get the PC to shutdown. If I have not loaded MJack, this problem does not happen on shutdown ...
by dougweiser
Fri Aug 15, 2008 2:54 pm
Forum: Magic Jack Technical Support
Topic: Voice mail indicator
Replies: 8
Views: 5045

Hmmm... I must say... I don't much like the taste of this shoe leather....

I have to take back my previous post about this working. Teddy_B describes it more accurately.... the indicator is unreliable.

I tried to call and leave myself a vmail message to test the indicator... the voice mail ...
by dougweiser
Thu Aug 14, 2008 4:01 pm
Forum: magicJack Tips and Tricks
Topic: Use HTTPS when logging in to my.magicjack.com
Replies: 1
Views: 1899

Use HTTPS when logging in to my.magicjack.com

For security purposes, be sure to use HTTPS to login to your account... otherwise you are sending your information across the Internet in clear text.

https://my.magicjack.com

Doug


They should really have an automatic redirect from the http:// page over to the https:// page
by dougweiser
Thu Aug 14, 2008 1:58 pm
Forum: Magic Jack Technical Support
Topic: Voice mail indicator
Replies: 8
Views: 5045

The little "vmail" button on the softphone GUI turns green for me when I have an MJ vmail waiting.... so no, they did not stop this. It still works.

It will NOT light up any indicator on your actual, physical desktop phone (at least I don't think its capable of that).

Doug
by dougweiser
Tue Aug 12, 2008 10:54 pm
Forum: Magic Jack Technical Support
Topic: having problems in area code 216
Replies: 19
Views: 12456

Re: problems in 216 area code

Hi,

I'm having similar problems in 216. When I call my office it rings normally, but then when I should be hearing my office vmail outgoing message...I hear nothing, and yet when I go to retrieve my voicemail from a different phone, the voicemail could "hear" me. Meaning, it recoreded my cursing my ...

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