magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

mmagic

Thanks. Sounds like I need to learn more about the Hangouts app(s). At first search, I don't see a dialer app that runs in my Windows browser (like the Flash dialer in Google Voice).

Re. privacy concerns with old MJs: MJ Plus only exposes one drive to the Windows desktop and mine only contains ...

mmagic

Thanks for that clear info.

Re. GVJackApp:

I have ported my main number to Google Voice and use the GV plugin in my browser together with a USB cordless headset. Works great but I have to be the computer to receive and initiate calls.

I have an OBi100 and set that up to use Google Voice, but ...

mmagic

I've got three expired MJs, one original and two Plus. Can I de-register them and sell them so that the buyer can start from scratch (without the free months obviously)? Is there personal info stored on the device itself?

mmagic

Not sure but I would start by contacting T-Mobile. I know with AT&T the port didn't complete until I talked with someone at AT&T--like they had to do one final thing manually.

mmagic

Same problem here, and this is the first post I clicked from Google. In case someone else needs the answer, check the OPs original thread , which contains the wonderfully simple solution: contact MJ chat support and ask them to reset your voicemail. Hands down the fastest and best chat experience I ...

mmagic

Hi - I am looking to port my MJ number to GV too. I do not have anything other than MJ and GV forwarded into a cell phone number I need to also keep.

I was wondering if I can just buy some type of "plan" from ATT without having to actually have the phone itself? If so, I am thinking maybe I can ...

mmagic

Old post, but ranks high in Google for this question. Here's an updated answer: Yes, you can adjust the duration before voicemail picks up, or you can turn it off entirely.

Turn Voicemail On/Off/Delay

For customers who have regular answer machines, you can turn off your magic jack voicemail, and ...

mmagic

I did file an FCC complaint yesterday, as the $30 seems excessive especially since this was my number that I paid to port in.

Waste of time AND you are wrong.The FCC rules do not say that MJ cannot charge the fee, they just say that MJ cannot impede the port if you do not pay it.
It has also ...

mmagic

To answer my own questions (in case someone else has the same):

So after porting my main number out of MagicJack, can I assign another number to the device and continue to use MJ for the remainder of the term?
Apparently yes. After the port completed, I successfully assigned another number to my ...

mmagic

So after porting my main number out of MagicJack, can I assign another number to the device and continue to use MJ for the remainder of the term?

Does the answer to that question depend on whether I pay the $30 port fee?

I see in their TOS that "if you transfer or port out your phone number your ...

mmagic

I've gotten two early-morning calls from 26669-6687 this week. Today's was at 6:52am. Does MagicFeatures still work? Maybe I need to give that a try.

BTW this article points out that 26669-6687 is a "phoneword" for ANONYMOUS (try dialing "ANONYMOUS" on your phone). I'm thinking that since MJ doesn ...

mmagic

Going away for the weekend, want to forward to my cell phone.

Today I was able to go directly to

http://my.magicjack.com/call-forwarding.html

and enable forwarding. I have not signed up for a forwarding plan. Maybe that's just a temporary loophole.

mmagic

Sigh. Today, MagicJack dropped an inbound call at 3:55 while the KX-TG6431 was plugged in. (I was actually talking on the softphone, not the cordless phone.)

I'll plug in the KX-TG7431 for a while and see what happens.

mmagic

Forgot to post that I narrowed this down to the Panasonic KX-TG6431 cordless phone. When I plugged that in directly to the MagicJack Plus, it would drop the call after 4:52. When I unplugged it and only used other devices, no dropped calls. This was several months ago.

Someone just gave me a ...

mmagic

Yeah the hang-up delay isn't so bad, but the dialing seem unnecessarily slow. I can probably cut and paste a number faster than 6-7 seconds!

mmagic

The Application Data directory has moved in Windows 7, and may vary if you are connected to a domain (mine is under "Roaming"). The simplest thing is probably to just use the %appdata% environment variable, which should work in XP or 7:

PLACE A CALL
"%appdata%\mjusbsp\magicJack.exe" /callto ...

mmagic

Thanks! Will post some feedback in that thread.

Mark

mmagic

Hi,

Now using MJ+ as my primary home phone. Mostly I dial from the Windows 7 computer, cutting and pasting numbers into the MJ interface. It would be nice to be able to:

- Highlight a number in a web page, right-click to dial.
- Dial directly from my CRM (GoldMine 6.5).

Looking for an example, I ...

mmagic

Went hunting for REN value info and didn't find much. One place says MJ allows 1.0, another says 1.4.

Just one of my corded phones is 1.8. The other doesn't list its REN. The ringer on the old cordless is turned off. The REN on the new cordless is 0.1. MJ+ has no problem ringing all of them at ...

mmagic

Will try turning the phone to face east and burning incense and let you know.

Mark

mmagic

Well shucks. Looks like one of your unlikely ideas was right.

Updating my erroneous count above, I have two corded phones, an old 900 MHz cordless, and a newish DECT 6.0 cordless.

If I unplug the new cordless phone base and leave the rest connected in various parts of the house, the call does not ...

mmagic

Thanks for the clarifications.

Modular plugs in the telco box? Ha! My ancient MPOE has screw terminals. It really needs to be a 66 block for all the stuff in there. In any case, the incoming (dead) line from the telco goes to the RJ31X jack in my alarm box (alarm now unplugged), back out to the ...

mmagic

Google Voice...interesting idea...isn't that only free this year?

Yes I'm tapped into the wiring at the telco box but not to the dead telco line. I'd already set this up when I had the PBX.

What do you mean by "another phone base"?

Mark

mmagic

Even with power management disabled, if the phone cord is plugged in, MJ+ drops the call after 3:54. (I answer on the headset.)

If the phone cord is NOT plugged in, the inbound call does not drop.

Well that's no good! I do use the headset in my office, but I also need MJ+ to ring phones throughout ...

mmagic

Joe,

Thanks for your reply.

Dumb question.
IF your orig MJ worked just fine as you said, and you want to have your PC on to use it, why in the world did you buy the Plus?? Especially since it costs more to renew it every year?
Unless, of course, I am misundertsanding your post.
The original ...

mmagic

<t>Sigh, not fixed. I'm back to MJ+ dropping inbound calls at 3:54, even when plugged in to the laptop's USB port directly (no extension cord).<br/>
<br/>
When NOT plugged in to the computer, just directly into power and the router, calls do not drop.<br/>
<br/>
I need this to work on the computer ...

mmagic

It worked out. The re-submitted request worked and the port is complete. The ISP is Comcast cable but the phone service was Qwest.

I kinda hope that they confirm that the MJ account is registered to the same address as the number they are porting, but as you say it seems it wouldn't be hard to ...

mmagic

ANYTHING is possible :)
Ain't that the truth.

I did try turning off Tomato QoS in case the Linksys wasn't keeping up. Calls still dropped.

Got on an extended chat with MagicJack support. Duplicated problem repeatedly (after they reset account on their end, and I upgraded, accepted all cookies ...

mmagic

Thanks for your reply. I'm running a pretty recent version of Tomato with QOS (on a Linksys E2000). I don't quite see how it could be the router if I can make mostly trouble-free outbound calls, but inbound calls drop.

Mark

mmagic

Do you additionally have to buy a cellular contract for that device, or is that included?

The Alarm Relay Internet Module that I mentioned is working but sometimes goes offline...hope to talk to tech support about that tomorrow.

mmagic

Recently purchased a MagicJack Plus and ported my home number to it (San Diego 619). I am using it like a traditional MJ, connected to my computer.

Received two long-distance calls today. Both dropped repeatedly. At least four of the calls dropped after 3 minutes 54 seconds. Looking back in my ...

mmagic

Just a little rant here. Yesterday I requested a number port. Got a credit card reject screen at the end because I was using my card but my dad's address. Created a new address and re-submitted. It appeared to accept but no confirmation email. Then today I happened to check and saw that the port had ...

mmagic

Nailgunner,
No, haven't been able to try that yet. I will probably need some sort of converter because the plug coming out of the wall into the little RJ?? box on the alarm is a fatter, DSL style, phone cord connector. I haven't been to Radio Shack to see if they have something like that yet.

As ...

mmagic

Barada Nels wrote:This morning (June 24, 2011) I spoke on the phone with my elderly mother for 82 minutes....Going back to 60 minutes will not be cool but, oh well. I can always call back.

How did you know I was talking to my mom?

"No mom, I didn't set a timer. No mom, I didn't hang up on you."

mmagic

I've often been cut off at 90 minutes, and talked 80+ minutes on 6/8/2011, but today 6/23/2011, MJ cut me off after exactly 60 minutes. I'm in San Diego, just updated to 2.0.8.

Anyone else seeing this? Can the timeout be extended?

mmagic

XP SP3. After installing MJ upgrade, the standard XP screensaver works, but the monitor never goes into power save mode.

I noticed that if I lock the screen, power save does work.

Mark

mmagic

A friendly soul PM'd me to try a manual upgrade. Worked here. (Oops wrong forum--I'm on XP SP3.)

mmagic

Same here: "important upgrade" message on a maroon background, double-clicking flashes a registration window. Logging off and back on restarts MJ with the same behavior.

mmagic

I forgot to mention that on the SPA, near the top of the "PSTN Line" area of the Voice/Info page is a readout of the battery voltage sensed on the line. A real phone line will show -44 to -48VDC when the line is idle and will show about -13 to -18VDC when the line is in use. If you see readings of ...

mmagic

mberlant, thanks for your reply. I actually switched from Grandstream to Linksys 3102 for my Asterisk setup. I do see the "Line-In-Use Voltage" setting at the bottom of the PSTN Line tab. It is apparently set to 30 by default.

For now I've just been using the MJ softphone when talking on MJ. MJ ...

mmagic

In case this is of interest to others, I asked MJ support this evening about the status of the BYOD feature request. - Mark

-----------------------------------------------------------------------------------

Heather: Hello, how may I help you?

Mark: Hi

Mark: I want to Bring my Own Device, i.e ...

mmagic

I have two or three computers on all the time anyway, so that's not my issue.

I want to physically connect Magicjack to an ATA so I can use Magicjack with Asterisk and still abide by the Magicjack terms of service (only connecting through the physical device).

Mark

mmagic

Hi

I see a lot of people asking about setting up an ATA with MJ's SIP account info, then not using a PC at all. The so-called "BYOD" solution. Sounds great, and if it becomes legal, I'll definitely be interested.

In the meantime, I thought this might work and still be within the Terms of Service ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 43 matches

De-register before sale?

Programming hook for dialing MJ Plus?

MJ+ repeatedly drops inbound calls at 3:54

Port cancelled "due to ISP" - huh?

Re: Time limit (timeout) reduced to 60 minutes?

Time limit (timeout) reduced to 60 minutes?

Me too

Chat thread re. BYOD feature request

Anyone using MJ _and_ an ATA connected by a phone cord?