magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

isleblue65

NOT compatable with Panasonic KX-TC1871
Does not break dial tone.

isleblue65

Microsoft, Apple, and other vendors Linsys, Cisco etc. offer upgrades and down grades if upgrade causes problem.

Magic Jacked us and destroyed the ability to use equipment purchased; that did work before "Lucky To Be Screwed"

Kokkos

I agree completely. I went through 6 hours of chat sessions ...

isleblue65

Please post HOW you got the old update to stick. This is the make or break deal for me now as I can't use my phone with the current update.

Have you tried putting an entry in your host file ("dir host /s" from every drive to find it) like:

129.1.0.0 upgrade.talk4free.com

That would prevent it ...

isleblue65

I can't use my phone with the current update.
Does the new version not work on your machine?

Correct, the December "Lucky You" update made my Panasonic phone stop working to dial out. I can still use the softphone to dial and I can receive calls on the Panasonic. I can also dial out on a cheap ...

isleblue65

thanks for the info.....seems to work well....this older interface was better as well. Blocked all domain names relevant to MJ...the AD box stays blank now :-)

Please post HOW you got the old update to stick. This is the make or break deal for me now as I can't use my phone with the current ...

isleblue65

I did not check the polarity of my phone lines, but it sounds like the no-dialing out, but dial tone OK problem is unrelated to that. I ordered a 2000mA USB power supply and plugged my MagicJack directly into that.

http://www.windmilltrading.com/USBProds/4_Port_AC_Powered_USB_Hub_2000mA_UH-224BK ...

isleblue65

My new MagicJack came yesterday with my existing phone number programmed into it. It loads up and works fine - using the softphone. However, my KXTC1871 cordless Panasonic will still not break dial tone.

I am using the powered USB hub (2000mA supply)and there is still no difference. The December ...

isleblue65

Craig,

Congrats on your replacement. I hope you keep us informed when you receive the replacement. I would like to know if, in fact, it comes with the same phone number as the first one.

I marvel at the wide discrepancy of the 'customer service' when writing directly to Dan's email addresses ...

isleblue65

there is a $20 usb hub around, which guarantees to work and confirmed by many users here:

http://www.windmilltrading.com/USBProds/4_Port_AC_Powered_USB_Hub_2200mA_UH-214A.htm

paying $60 for usb hub is just....well, if you have the money, that's OK. but I would consider a thin client instead, or ...

isleblue65

The fact that the Panny phone does ring and will receive incoming calls combined with the premise that a similar phone (from the other thread ) used to work prior to the Dec-21 software update leads me to believe that it's some sort of software/firmware issue.

That said, I may just order that ...

isleblue65

Mark,
I know what you mean as far as making Dan's e-mail too accessible. I would not want that to contribute to fewer people getting taken care of when they run into problems. However, I think it is important to have a conduit to higher level people, because clearly the chat level technicians do not ...

isleblue65

Thanks for putting that Wiki together Mark. That will be very helpful to many. When Dan replied to me, he had also carbon copied this address:
rikard.bone(at)magicjack.com
I'm assuming this is "Richard" whom I have been talking to, but I'm not sure. In any case, this is someone higher up than the ...

isleblue65

After 36 hours of hearing no response from Richard (tech support manager), I sent the following e-mail and received a reply to it almost immediately (also below):

Hello Richard,

Regarding my defective MagicJack, would you please advise me if you plan to replace my MagicJack?

A MagicJack chat ...

isleblue65

Can I ask? Why did you buy from a re-seller instead of directly from MJ?

For several reasons actually. First off, I didn't want MagicJack to have my credit card number, and I didn't want to pay with a credit card. After reading some of the stories about people's experiences with MagicJack ...

isleblue65

BTW: You could lie, and say you no longer have the credit card you used to purchase. Mark

I could do that if I had not already replied to him this morning with the name of the authorized reseller whom I bought it from. It certainly would be a fitting way to deal with a company who trains it's ...

isleblue65

I received this reply today:

Dan Borislow
to me
show details 9:27 AM (2 hours ago)
Reply

Dear Craig,

Please let me know the first four and last four digits of the Credit Card you used to purchase the magicJack from us and I will look up your order and send you a replacement magicJack ...

isleblue65

Sent today (1/03/09)
To: dborislow(at)aol.com,
Dan(at)magicjack.com

Hello,

My MagicJack stopped working 40 days after I first registered it. My 1 year service began on 11/14/08 and after an automatic upgrade in December, it stopped working completely. I spent several hours over several sessions ...

isleblue65

The fact that the Panny phone does ring and will receive incoming calls combined with the premise that a similar phone (from the other thread ) used to work prior to the Dec-21 software update leads me to believe that it's some sort of software/firmware issue.

That said, I may just order that ...

isleblue65

If your softphone still works to dial out, then I would suspect it is your USB port not supplying enough power. I have a single phone cordless TAD Panasonic phone, and after the Lucky You upgrade I could no longer dial out. I could still dial out on the softphone and receive all calls on the ...

isleblue65

Have one dedicated phone plugged into Magicjack that you use for long distance and have your other phones plugged into the wall jacks to use for local calls.

There is no way to have your Magic Jack plugged into the house system and working correctly without disabling the landline by removing the ...

isleblue65

I would try plugging her magic jack into another computer and see what happens. If it still will not work, get back online with MJ tech support and tell them that you have a chat file with them, that you have now tried the MJ on another PC and it does not load up.

If you have already been on MJ ...

isleblue65

Ramesh,

Yes you can reverse the changes by re-flashing your router's firmware from the Linksys website, or try the DD-WRT firmware.

DD-WRT is set up to look and be configured like Linksys. For me this was appealing because I actually found it easier initially to use and understand than Tomato ...

isleblue65

I think this would help:
Version 1

Version 2

Version 3

isleblue65

Thanks, very helpful info. Based on those photos, I have a version 3 and version 3 is what all of the retailers have. The little tan chip with the red coil above it is definitely what mine is and what Best Buy and Radio Shack have.

I had no idea there were three versions!

So did version 2 have the ...

isleblue65

rcdoshi,
try upgrading to Tomato firmware (v 1.23). I have the same router you do and it works fine with MJ. Edit: I see you have the WRH54G - but I would think you would benefit from Tomato regardless.

The Tomato firmware allows you to set Quality of service (QOS), which priritizes how bandwidth ...

isleblue65

isleblue65

Before you go on another site and tell people something that you dont know to be fact maybe you better confirm that they are indeed an older ver. I know a few folks that have gotten MJ's from BB recently and they dont have the white rectangle and they work fine and have no echo problem ...

isleblue65

The old ones all come with the cord. I'm not sure about the new ones. You got version 1 of 2. There is no third version yet.

I may start asking Ebay sellers to send me a photo of an actual MJ that I'm considering buying or bidding on so I can make sure I get the new version. I'm not sure that every ...

isleblue65

I'm sorry to hear about your problem, but it's not the seller's fault your dongle died. Paypal will not do anything since the item was delivered successfully. I'm not being an apologist, but that really isn't the correct route to go.

I agree that it is not the seller's fault. I asked Magic Jack ...

isleblue65

Thanks guys. I have contacted the seller but have not heard back yet. Somehow I doubt I will get anywhere because he said in an e-mail reply to my question about warranty before the auction ended that I would send it back to Magic Jack directly if I needed a warranty replacement.

I did pay with ...

isleblue65

I visited two Best Buy stores and a Radio Shack today to see if they had Magic Jacks there. The Best Buy stores had about 30 of them between the two stores. They were all the old style without the white square above the "J" in Jack. I asked the sales person how long they have had them and she said ...

isleblue65

Shortly after the recent "Lucky You" upgrade, my Magic Jack dongle completely died. I have had it exactly 40 days when it died. I spent 4 hours chatting with 4 tech agents over the last 48 hours to verify it was dead and another hour tonight trying to get a replacement.

Tonight's chat was very ...

isleblue65

Lucky Me. After spending 4 hours on two separate chats with 4 separate technicians (basic and high level technicians), Magic Jack finally proved what I already knew... that my dongle is dead.

I asked if I could return it for a replacement and they said I would need to return it to the place I ...

isleblue65

Lucky Me. After spending 4 hours on two separate chats with 4 separate technicians (basic and high level technicians), Magic Jack finally proved what I already knew... that my dongle is dead.

I asked if I could return it for a replacement and they said I would need to return it to the place I ...

isleblue65

The MJ upgrade sends a weaker signal out of the USB than before!

So this is probably the cause of many of the upgrade problems in the various threads, from no ringtones, no caller id, and expensive phones no longer working.

Interesting that you mention this. As my softphone worked (before the ...

isleblue65

I spent 2 hours chatting with MJ today as well. The first tech support person could not figure it out, so she transferred me to "A higher level of Support". I worked with this person for a long time and we walked through several adjustments and changes. After changing registry values, deleting and ...

isleblue65

And, of course, you could just forward the old number to the new MJ if you only have alittle while left on your contract.

I've had it under 2 months.

If this were my cable company, it would be long gone by now. People will put up with a lot when something is "cheap", but I'm starting to think ...

isleblue65

It's been said they can transfer your number and time to a new dongle. I've seen it stressed that you have to contact chat before registering the new unit. Someone else said it was already setup when they received it.

Mark

That would be great news Mark. If it comes to that, I will ask for ...

isleblue65

Auto run is enabled, but just to make sure, I went to device manager and plugged in MJ. I could see the USP port with MJ (named USB Mass Storage Device)come up with a highlighted exclamation point and the message: "This device cannot start. (Code 10)"

I tried to start it manually, but the same ...

isleblue65

I tried the regedit method outlined in the thread linked above and Magic Jack is still not recognized.

On a side note, now my computer hangs permanently on shut down at the "shutting down" screen and I have to do a hard shut down. On "starting Windows" it also hangs and takes 4 times longer to get ...

isleblue65

Thanks,
I'll start with the uninstall on both computers and try again.

I don't want to restore either PC if I don't have to.

isleblue65

After getting the "Lucky you" upgrade yesterday, I could no longer make outbound calls. I tried all of the tweaks, tried re-loading the upgrade through "Magic Fix" and tried loading the old upgrade.

I then plugged the dongle into a laptop and MJ loaded up with the new upgrade. The results were the ...

isleblue65

It seems like there are three groups that came out of this latest MJ upgrade:

1. Those that are unaffected by the 30 minute limit, and some report improved sound quality.

2. Those that now have the 30 minute limit, and little else changed.

3. Those who no longer have use of their phone because ...

isleblue65

Does anybody have a Magic Jack that works right now?

If everybody did the upgrade, and so far is unable to downgrade again - as I am unable to - then it would seem that everyone would be affected by the inability to dial out.

Maybe it's Dan's way to reduce that inevitable Holiday bandwidth useage ...

isleblue65

Unplug MJ and plug in again, then update again. After update is complete and MJ restarts, unplug then plug in again. That should correct the problem.

My "Lucky You" upgrade came through today. Afterward I had a dial tone but could not dial out. After pressing the first number on the phone keypad ...

isleblue65

Well Mark, I was hoping all would work out perfectly, but QOS is making my MJ quality worse than without it, and I think my settings are the same as in your tutorial. I've PM'd you.

On Speedtest.net when I count into the phone without QOS, I can hear my voice on both upload and download, though it ...

isleblue65

I did not replace my home phone service with Magic Jack - I canceled my home phone about a month prior with no intention of using anything buy my cell phone.

Then I came across Magic Jack while surfing the Web and thought that for the price I had nothing to lose. I'm glad I took the plunge.

I ...

isleblue65

But, for not a lot more money, you can buy a Linksys WRT54GL and flash it with Tomato. My HOW-TO is here:

http://www.dslreports.com/forum/r21581951-HOWTO-QoS-and-Tomato-fixes-choppy-voice

If you can get the router flashed, and just follow the configuration instructions there, it will make a big ...

isleblue65

I have the same problem dialing from 763 area code to 707 area code. When the person got off the phone at the 707 end, the phone rang as normal and they picked up. When they were on the phone, I got the pause followed by a dial tone. I tried another 707 number in the same home (business line) and it ...

isleblue65

It is a TK-5377 Series 17" LCD Integrated Thin Client made by Termtek.

I've tried the Administrator/ Administrator trick from the logon screen by holding the shift key as you log out. Didn't work because the Admin user name and password is unique. I asked the previous owner if he knew the password ...

isleblue65

I acquired a used (non HP model) thin client that is Administrator password protected, and I don't know how to get into it. It is running XPe. I have tried various methods such as safe mode (admin has this locked out), Windows password unlocking programs (again, Admin access needed), and I can not ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 65 matches

Re: Class action Lawsuit

Re: Downgrading to 12-21-08 FW

Re: Downgrading to 12-21-08 FW

Re: Downgrading to 12-21-08 FW

Panasonic phone users: Does anyone have a fix yet?

e-mail to Dan

Some information before purchasing MJ

This is how MJ stands behind their product!!

Dongle not recognized in any computer after "Lucky you&

Re: Prioritize Internet Usage - QoS or Something Else ?

XPe question