magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

You have been blackballed by Magicjack. If your license hasn't yet expired, it will..... and you will not be able to renew. This is how they make you go away no matter what chat says.

Well, I finally got around to doing something about it. I filed a BBB complaint at http://www.bbbsoutheastflorida ...

I have been trying to renew my license for more than a week and keep getting this error code AddRenewal QuickOrder Problem: K (oracle_magicjack:live) . . .


ibbp,

Did you ever get this resolved? I am having the same prolem, and, not surprisingly, the same run-around with 'Live Chat ...

I read somewhere on the form that the 60 minute limit has been extended to 2 hours.

I tested it out, and sure enough, both magicjacks have two hour time limits. Can anyone else confirm this?

The last time I tested the time limit of outgoing calls the call was cut off at exactly one hour (1:00:00 ...

Personally, I have not encountered any 30 minute limit or 60 minute limit at all.. Ive read that some of you have.. But Ive had plenty of calls that were longer in duration than one hour..

Atari Man,

The 30 minute limit was changed to 60 minutes on December 24th. And the limit apparently only ...

BTW: I didn't understand the registration screen where it asks you to "agree to accept free incoming calls (recommended)." I didn't understand the purpose of that, or what would happen if I didn't.

Mark,

When installing my magic jack, I was confronted with a prompt which said something like ...

I received the following e-mail today. Good news, and hopefully it (and the BBB rating changes) are signs that MagicJack is trying to become more customer-focused. I am just glad that persistence paid off...

Craig,

Congrats on your replacement. I hope you keep us informed when you receive the ...

theav8r wrote:after denying the issue for some time , i was told tonight that the one hour cut off limit will be addressed/changed/fixed/??? some time in april .......
not really a good way to run a company .........

Who told you this? Was it via magicjack's 'Live Chat' or via an email?

FredFriendly
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I tried the things you suggested but couldn't find the mjusbsp folder for deletion under the 'Documents and Settings\my name\

There was no folder named Application Data.

The 'Application Data' folder is a hidden folder so you need to set the folder options for the 'my name' folder to 'Show ...

Do you see one or two magicjack drives in 'My Computer?' You should see two consecutive drive letters, such as E: and F:. If you only see one, then that would be why you get the error.

And if you do only see one, have you added any new drive devices to your computer recently, such as an external ...

Mj installed ttwo drives M: and N: and I'd like to use later letters such as
W: and X: is this possible after having intalled with the present drives ? Plz give a how to if it is possible

It is certainly possible. When I first plugged in my magicjack, it took over the drive letter of one of my ...

Wow. That's two people. If maybe another one or two can confirm these results, maybe this could be added to the wiki FAQ.

I just made a local call to a friend with a landline telephone with whom I almost always get a severe echo, and this DSL filter trick did not help at all. Still that ...

try using your email address on the first line (the one you used to register your MJ).

zmaddmattz,

Thank you for this handy utility. It works like a charm for me, and is certainly more convenient than going to my.magicjack.com.

I downloaded it the day I got my magicjack. However, CF Assisatant ...

1. Anyone who has received a new MJ in the past 2-3 weeks (directly from MJ), does it contain the white rectangle printed on the circuit board, visible above the "J" of the logo printed on the clear window?

I ordered my magicjack directly from magicjack.com on December 7th (and had it up and ...

Testing this morning at 7:00am on Boxing Day, I got the same results: at exactly 60 minutes (1:00:00 in the logs) my magicjack hung up automatically.

It's been a couple days since I tried this, and the limit is still at 60 minutes. I have also not received any new updates since my magicjack was ...

I actually called the telephone sitting next to my magicjack phone, a Verizon landline phone with the same area code, both with an actual Amherst prefix (though different). At exactly 60 minutes (1:00:00 in the logs) it hung up automatically.

Testing this morning at 7:00am on Boxing Day, I got ...

Hmm I called my son in Ohio this morning and we talked for almost 2 hrs then hung up....I'm glad you posted the 1hr limit, I'll add that to the map.

I actually called the telephone sitting next to my magicjack phone, a Verizon landline phone with the same area code, both with an actual Amherst ...

Amherst, MA - Desktop w/WinXP Pro SP3
413 area code CAN make and receive calls over 30 min

BUT my call was cut off at exactly 60 minutes.