magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I have tried it on several computers (all XP) and the problem and symptoms are the same. I tried it on one brand new HP that never had MJ on it, and nothing.... no setup, no autorun, nothing. Yes, the blue light is on. This particular MJ was on the original computer for months on the same USB port ...

It's as I wrote in the first post.
Plugged it in, got the "plug in MJ" message. Formatted the MJ drive then ran the upgrade. That "plug in" splash is the last sign of MJ I've seen. No autorun when it's plugged in, no "magicjack" description in the drive designation, just F:Phone. It was last ...

I would like it to actually work though.

I had the same problem I normally do ("you must plug in MJ") and did what I normally do...... formatted the drive just as the FAQ's state. THIS time however, NOTHING comes up (no auto start). I check in "my computer" and it shows the drive as "F: Phone". No files on the drive (I enabled show hidden ...

I'm having the same problem. I get this message when I try to renew my subscription:

AddRenewal QuickOrder Problem: K
(oracle_magicjack:live)

My son and I have tried live chat, and I've tried talking to them on the phone. One person did say that the account was flagged for review, but couldn't ...

You have been blackballed by Magicjack. If your license hasn't yet expired, it will..... and you will not be able to renew. This is how they make you go away no matter what chat says.

Well, today's my last day and at this point I have not heard from MJ and am still unable to extend the license. It looks like they want me gone and figure the easy way out is to ignore it and let it lapse. I have an open case against MJ with the FCC about the unauthorized charges and account changes ...

Last week I attempted to extend my license, but after getting a message that it failed (reason K), I contacted chat. I was told I could not extend the license (renew) as my account is "under review" and I would get an email. With it expiring tomorrow, I decided to chat again. This time I am told ...

Some will rightfully point out that incumbent VOIP and landline operators have a significant motive to spread FUD about MJ. It wouldn't surprise me if the Old Guard doesn't have a hand in some of the negative comments, complaints, etc.
I frequent a few message boards and I knew coming in here ...

OK, I lied, I'm back. I can't check if what you said is available in the softphone menu, but I'll take your word for it. That however, is my point. This information SHOULD be available BEFORE the sale, not after. These are minor points to me, I brought them out because they are an annoyance at this ...

OK, my REALLY last post.
I don't now how they hit a $29.95 price point, but if they were to offer better (and more transparent) customer service, I would have no problem paying more. Even $100/year is more than acceptable, and would easily fund better business practices.
I still want to know ...

Sorry it was such a boring read. I didn't include the confirmation email about the IPP card, it wasn't mentioned at all in chat, it just showed up in a confirmation email.
I guess other than the obvious message in the new password, it is worrisome that there are NO OTHER ways to resolve a problem ...

I've sent what I said I would. I assume you will be objective and not post the information here.

I hadn't heard of it either until I received the email confirmation of the order. THAT'S my point.
Don't believe me? Send me your email and I'll send the text copies of the chats, and the email with my password change. Don't call BS if you're not willing to see the truth.

I didn't mention about them charging my CC for an international card

What "international card" is that? I wasn't aware of MJ selling one.

Mark
They call it the IPP minutes card- $40
It was never even mentioned at any time during the chats. Then chat said they couldn't refund my money. There's ...

We'll be talking to Magicjack AND the FCC very soon.
Yeah, let us know how that works out for you. Sounds like you really showed them!
I never said I was pure as the driven snow, but after 3 hours of updates, registry changes, file deletions, formats, over and over again, I said enough is enough ...

They certainly DO have access to passwords. As a matter of fact, they can CHANGE your password. I spent upwards of 3 hours with support on 3 occasions and after one chat finally agreed to send a replacement, they ended the chat by changing my password to a profane comment (F U) and cancelled the ...