magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

gtburgin

I have used PC133 desktop memory sticks and they worked just fine. That seems to be the minumum speed. (I accidentally put a PC100 stick in once and the client would not recognize the memory)

gtburgin

What you should have said is that its been as waste of YOUR money since you evidently didnt know what you were doing and/or buying.
I have two WYSE thin clients running magic jacks just fine. Only paid approx $60 apiece for those clients on ebay.

gtburgin

Choppiness of audio has been an endless discussion item on this website. There are probably thousands of threads on this topic. By choppiness I mean each spoken word is garbled when the data packets are delayed by constantly varying amounts of time as they traverse the network. This is caused by ...

gtburgin

Update of previous instructions to add text for disabling LAN power mgmt and notes
on the boot sequence. These instructions worked as of 9/15/2010. Parts of the text are
my own and parts are stolen from other threads.

I strongly recommend attaching the MagicJack to an external powered USB hub ...

gtburgin

"6. Disable power saving features of usb "

The instructions for step 6 should also be done for the LAN (ethernet) card so it doesnt get powered down.

gtburgin

These are the notes I amassed while setting up a WYSE 9450xe for MagicJack
on or abouts 9/15/2010. Parts of the text are my own and parts are stolen from other threads.

I **STRONGLY** recommend attaching your MagicJack to an external powered USB hub
(If it doesnt come with a A/C wall plug, it's ...

gtburgin

to run the Device Manager: (Start>Run> type "devmgmt.msc" enter)

gtburgin

If can dial from the MJ softphone but dialing doesnt work with a real attached phone, you had the problem I just fixed (most likely).
Here's some text I dug up from old posts...

Check the Device Manager and to see if it shows an error - YELLOW QUESTION MARK on
the " Internet phone by TigerJet” if ...

gtburgin

Nevermind the memory issue. I pulled one of the sims from my old broken unit and installed it in this new one and the memory issue goes away with 500M of ram. Not sure how those guys on EBAY are getting theirs to work with 256.

gtburgin

Forgot to mention that the box is setup for a 16M Ramdisk. Could that have anything to do with it running out of memory?

gtburgin

Now a new problem has cropped up. As soon as the dailer window pops up I also get a System Shutdown warning saying "The system is running out of free memory" It shuts down after about 2 minutes. My box has 500M flash and 256M ram. Isnt 256M of ram enough? They are selling preconfig'd units like ...

gtburgin

Yes, thanks for the reply. This morning I dug the following instruction out of one of the posts and it worked great.....

Check the Device Manager and to see if it shows an error - YELLOW
QUESTION MARK on the " Internet phone by TigerJet” if so, download the
USBAudio driver from
http://rs9 ...

gtburgin

" No drivers required for house phones "

I am using a regular house phone. The installation did not complete successfully as evidenced by the missing entries under Device Manager.
I started a new thread specifically asking for driver help since I no longer need a full set of setup instructions ...

gtburgin

(this unit has 512Meg of Flash which should be plenty)
I went through instructions found elsewhere in this forum for disabling the Write filtering, disabling USB power mode, and setting up auto Admin login on the 9450. After that I connected the MJ and it appeared to download and install the ...

gtburgin

but dont you have to do something to make the flash writeable first??
also, Ive seen a few postings here that say there were missing audio drivers that had to be located and installed.

gtburgin

I'm getting one with 512M flash/ 256M ram, so the current MJ code should fit. Can someone point me to any links on this massive forum that give instructions on setting up the client for a MJ?
Thanks

gtburgin

The ones I see on Ebay do not come with keyboard or display but do have the MagicJack software installed. Is a keyboard or display required? I already have a MagicJack that has been registered and is working. Im assuming (??) I could just turn on the Wyse and plug in the MJ without needing a ...

gtburgin

I was looking into buying a used Wyse thin client to run my trajicjack. I see many different models for sale on Ebay and was wondering if there are some to avoid. My first thought is that any of the models with 256M ram and Win XP already installed would do fine. I'd appreciate any advice on the ...

gtburgin

Do any of you have a problem with the last digit of a phone # you are dialing not showing up on the softphone when you are connecting to Proxies other than your primary? I can only get the full phone# dialed when attached to my Atlanta proxy (which SUCKS!!!!!). All other proxies kill the last digit.

gtburgin

Thanks! looks like route delete is what I need.

gtburgin

Could someone remind me of the commands used to clear the routes previously added by an "add route" command? Im trying to write a few .cmd files to change my proxy. Im running XP Pro.

Also, For the two alternate proxies Ive tried so far which are closest to my location, when I use these I cannot ...

gtburgin

"I had that same problem. It happened because I did my initial registration/activation using one email address and then used a different email address to setup my account as seen at the my.magicjack.com site. To correctly see the account data via my.magicjack.com I had to log into that site using ...

gtburgin

I had that same problem. It happened because I did my initial registration/activation using one email address and then used a different email address to setup my account as seen at the my.magicjack.com site. To correctly see the account data via my.magicjack.com I had to log into that site using the ...

gtburgin

The files are the 12/17 files. Im not sure why I got the green dowloading graphic.

gtburgin

I just rebooted and it looks like my MJ is downloading a new version of code. Anyone know what the changes are yet?

gtburgin

How long does it take your PC to boot without the MagicJack? Is your PC old and slow?

gtburgin

Thank! I went back to the top of the page and found the link to the draft version and can see the updates.

gtburgin

" must be accessing a different shadow of phoneservicesupport.com"

err, that should have been wikibooks.com

gtburgin

I just navigated to the link you posted and I see the following....

"Using the same steps described above in Identify your proxy, search the memory dump for: SIPProxyURI=. "

I must be accessing a different shadow of phoneservicesupport.com

gtburgin

"Check the wiki how-to again. The string to search for changed a few days ago. Now it's.."

I just went to the WIKI how to. I dont see that changed string, just the old one.

gtburgin

I used the WIKI process to try and find my Proxy and was able to do
so (it was Atlanta) but when I try to find the others by searching for
SIPProxyURI= that string is not in the file anywhere. Perhaps mgmt has changed something??? Any ideas??

gtburgin

Maybe once I figure out how to check/change the proxy I'll volunteer to do at least one of em. On my to do list for tonight.

gtburgin

az2008, By the way, is there a place anywhere (wiki?) where you post updates on which proxy servers are choppy and which are not?

gtburgin

" If the customer doesn't have that email address any longer (or provided a bad address), I don't see how MJ can authenticate their identity"

In my case I knew the email I used to register with and id'd myself as such. They then told me the other email I used when setting up the login for my ...

gtburgin

If you do the online chat with a support person, just ask for your correct login to my.magicjack.com. DONT ask them to debug the "This MJ is blocked" error message or you may spend an hour or more on the chat session. If the problem still exists AFTER youve gotten the correct login email then you ...

gtburgin

If you cant remember the email your acct is set up with you'll have to go to the MJ website and navigate to the online chat support. They can tell you which email is your correct login. (they did for me).

gtburgin

My post was referring to your "This magicJack has been blocked" problem. I have no idea on the connection problem you cited.

gtburgin

I had that same problem. For me the reason was because the email address I used during installation/registration was different than the one I used to setup the account info. I was trying to login to my.magicjack.com using the former and should have been using the latter. Are you sure you're logging ...

gtburgin

If so many proxies are having a chop problem I dont see how the company can avoid massive cancellations especially by those within the initial grace period. Most folks buying a MJ would be unwilling or unable to jump through all the technical hoops to change proxy servers. They'll just contact tech ...

gtburgin

forgot to mention that I have a cable modem internet connection. My cable data service is the cheaper "DSL-lite" which supposedly mimics the same throughput as a DSL line. I would think this should not be an issue since at the time of the calling issues, there is no other applications running on my ...

gtburgin

I have a home system COMPLETELY dedicated to MJ (small laptop running nothing but MJ software, ethernet connected to Linksys router with no other PC's competing for bandwidth). The MJ is on port 1 of the router which is set to High priority in the router's QOS config.
Not always but very often in ...

gtburgin

Went out to the wiki and saw the info about inserting * in between the first and second digits. When I do this I hear silence for several seconds (no ringing) and then the dial tone. No dice for me.

gtburgin

Oooops didnt see the post regarding the change and info in the Wiki. Nevermind.

gtburgin

*67 Trick...

It doesnt work for me. I have a work phone 919-733-xxxx which I tried to dial as *679*19-733-xxxx. After a few seconds a recording starts that says "You have reached the YMAX communications test number, the call succeeded".

gtburgin

Regarding that IOGear alternative, I saw the following comment
in a user review.

"Device Manager, in Windows, reveals this product to consist of one 4-port hub that is internally attached to one of the ports of another 4-port hub. This leaves 7 free ports total. Iogear advertises this as one 7 ...

gtburgin

Thanks for that link to the Wiki info!!
Too bad that 4 port USB hub is sold out now, bummer.
Will have to wait.

gtburgin

Im looking to buy a powered USB hub (a cheap one if possible) just to attach the MJ to a laptop. I dont need one with lots of ports or any fancy features. Anyone have recommedations on ones that have proven to work and those to avoid??
Thanks for any advice.

gtburgin

"I don't believe that you will encounter any problems running magicJack on the Thinkpad. magicJack's only stated requirement is Windows XP or Windows Vista. "

I would have thought the same about my Dell Inspiron 9300 with XP Pro but it has never worked regardless of all the hoops Ive jumped through ...

gtburgin

Im considering buying an older model IBM Thinkpad laptop to host the MagicJack. The one issue I see is that the laptop has USB 1.1 ports instead of 2.0. Has anyone had any experiences with trying to get a MJ to work on older Thinkpad laptops and/or computers with older USB support (e.g. ver 1.1 ...

gtburgin

I tried removing the MJ software, uninstalling the failed entry under device manager, and removing the Registry entries the tech supp folks always say to remove. I then rebooted the laptop. When it comes up and sees the MJ plugged into the USB port it starts a "Found New Hardware" Wizard which says ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 55 matches

"blah blah,... Waste of Money"

Updated Instructions for Setting Up a WYSE 9450XE for MJ

Notes & Instructions on Setting up a WYSE 9450XE for MJ

What Drivers are need to setup a WYSE 9450XE for MJ ??

Help! Need MJ setup instructions for Wyse 9150SE

Question regarding Wyse thin clients.

Need route command help (also have proxy problem)

New Update Being Pushed Out

Cant locate Proxies in the dump.. "SIPProxyURI" no

Inbound Voice is garbled...

USB Hub recommendations ??

Anyone using an older laptop (or computer with USB1.1)??