magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

ruggb

is there anyone who has plugged their MJ into a USB3 port???

When I plug it into a USB3 port, the computer detects it and it boots up but it does so starting MagicTALK - which is what runs if u try to run it without the MJ plugged in.

Don't know if it is a MJ driver issue or a USB3 driver issue ...

ruggb

thanks for the info gashliquor.

u could have told me about the price before i bought it!!
I did get 25% off.

Sounds like a 'made in China' device. I have a couple of card readers with the same USB connector issues.

On my system I may need QOS implemented. I have the std 384kbps upload speed and ...

ruggb

nailgunner
when u look at the properties in windows explorer what file system does it say the CD (probably labeled "magicjack") is.

ruggb

While chatting yet again with MJ, I ordered a NETTALK DUO - After 22 hours of chatting with a bunch of insane assholes at magicJack, I am tired. It does not work with Windows 7. At least not on any of 4 computers I have with W7, and they have no clue. The tech admitted to me that he was insane ...

ruggb

No it is recommended for anyone who has tried to chat with TNS and been hung up on.

ruggb

are u using them for target practice?

ruggb

THIS is my last chat with PEGGY.
As u might imagine, they have no clue what the problem is and consistently hang up when I refuse to let them run me in circles.

I got hung up on for the 4th time in 3 hours this AM. Do you have what it takes to deal with these no technical support Indians with ...

ruggb

When I plug my MJ into any one of three of my W7 x64 Ultimate machines the CD drive is "corrupted" and cannot be accessed. When I plug it into my XP machine everything is fine and I can read it via windows explorer.

What is the issue? Chat level 3 has no clue.

ruggb

So - It is no longer possible to make this work with an ATA?
Is that correct?
I guess for the extra $0.03 / day I will opt for a netTalk unit to avoid this popup.
relegate the MJ for travel only till my lease expires.

ruggb

been trying to get pw - no luck.
SIPDUMP APPEARS TO RUN JUST FINE, BUT I can;t find anything that resembles a password near / around any words associated with proxy or password.

Is this process dead now? - I am trying to get this off my computer onto a linksys 2102 ATA.

ruggb

I have not seen 0.0 - ALL phones have an impedance, but yours may be extremely low. To quote Wikipedia..

"In the United States 1 REN was formerly equivalent to a 6930Ω resistor in series with an 8 µF (microfarad) capacitor. The modern ANSI/TIA-968-B specification (August 2009) defines 1 REN as an ...

ruggb

COUCH-POTATO

Just make sure you count the ringer equivalence as I stated above.
If you go over it none of the phones will ring.

ruggb

The limit is 4 ringer equivalence.
Each phone has that listed on it. In the case of cordless phones it is on the base unit that plugs in.

The wiring doesn't make much difference unless it is defective or still plugged into the outside line box.

A full 4 even may give you some trouble so I ...

ruggb

Been trying to figure this all out. Not much knowledge re scripts or MJ operation, but it appears to me that the task would be to determine how long the string is.
If StringLen = 3, then send it.
If StringLen = 10, send it.
If StringLen = 11, send it.
If StringLen = 7, prepend the local area code ...

ruggb

So what u are saying is that u don't use MJ since it uses IE and u don't have IE installed -- right?

ruggb

Sorry bout that but I am dealing with a crippled hand so shrt cuts abound.
LP was an error otherwise the rest are as someone guessed.

Anyway, If I knew what MJ uses to control those things I might be able to figure this out.
Are u saying if I don't have IE installed they would not work.... sounds ...

ruggb

OK, I connected MJ to my LP on which I just installed W7.
No problems

Something on my DT is causing this issue.

I deleted a lot of FF addons -- no chg
I set IE as default instead of FF. -- no chg

I installed FF on the LT and it still works.

The LT is wireless to my router.
The router is set to ...

ruggb

OK, if it needs the browser then it probably is using the DEFAULT browser as I have IE installed on the DT along with FF (default) and the LT does not have FF. So I guess MJ is having an issue with FF or I have an addon that is messing it up.

ruggb

running Firefox

I have installed the MJ on my laptop and Firefox is not yet loaded as I just reinstalled W7 on it.

It does not generate the error on the laptop.

Does the MJ console use the installed default browser in any way ????????????

ruggb

u sound like MJ TnS -- are u kidding me?????????

ruggb

The biggest problem with getting ANY program to run that needs Inet access it called TROJANS. In the mass effort to stop them firewalls and routers also stop wanted programs.

Begin by shutting down ur firewall and connecting computer directly to modem (not router). If it works, u know where the ...

ruggb

Chatting with MJ TnS is frustrating isn't it??????? - mostly boneheads reading garbage from their computer, in India I presume.

However, there is some potential truth to what they said, in that ANY ISP can present this problem as all have a limited amt. of storage for emails.

My TW account is ...

ruggb

BW required for a voice connection is about 80kbps.

UPLOAD speed is ALWAYS less than download speed.

CALCULATE
Total upload BW minus 80kbps MINUS other simultaneous requirements from every computer using that gateway.

If u have a positive number than u are good to go.

Some routers have a QOS ...

ruggb

I am having a similar issue. SOMETIMES - when my system reboots it will tell me that the MJ is not plugged in.
SOMETIMES it will also hang the reboot during the memory test - the verbose boot screen appears on my system. I have to unplug the replug the MJ to continue the boot. Seems like it is a MJ ...

ruggb

This started a few weeks ago after a forced update and is aggravating me.
Every few min., when the add changes to the one for voicemail, I get a popup saying the script on the page has an error - the img file it is trying to access is null.

I have been around with MJ TnS three times now and they ...

ruggb

I have a similar issue - I finally tracked it down to a memory problem. Seems like my Gigabyte MB may be having a problem with the memory controller and periodically generating random errors - this is causing the MJ to stop as if it were unplugged and plugged in again. It is also causing other ...

ruggb

perplexed
the MJ can (supposedly) be plugged into ANY computer with ANY internet connection ANYWHERE in the world and work. I have done this.

If u can't access the website u might want to disable ur firewall and try again
U can also add the MJ sites to ur trusted site list --

reg.talk4free.com ...

ruggb

ever since an auto update occurred a couple weeks ago I have been getting an error stating that there is a script error "DOCUMENT.IMAGES.IMG1" is null or not an object

It occurs on the VOICEMAIL ad - no image appears when it cycles.

anybody have a solution that will stop this annoying popup ...

ruggb

MJ dongles have a serial number. That number is "activated" and can be "deactivated" by MJ. They don't need the unit back. It would caost them more to fix than make a new one. I have one that I never returned and when I plugged it in 2 yrs later it just said it was deactivated.

ruggb

BTW - I accidentally clicked on it again and it installed the update again and when it finished it said it is "now usable on both OS and Windows".

That info should be on the start page not the finish page

slackers

ruggb

http://www.magicjack.com/site/mac.html

it specifically states that it is for a MAC or OS system but it worked on my windows and others have used it also with success.
I questioned the TNS person three times and she assured me it was good.

It solved a couple issues - one was not starting on boot.

ruggb

read FIRST fix firewall

ruggb

they told me - finally - that I had a bad MJ.

Not that I am convinced.
I rcvd a new one only to be presented with a new issue - I can't transfer my existing MJ number to the new hardware - and they charged me full price for the replacement MJ - will I ever see a refund is the next upcoming issue.

ruggb

I have responded to a lot of posts that sound like this problem so I am posting it instead of answering each one

symptoms
phone dropping calls
phone not completing calls
phone not taking incoming calls

the firewall - I use Outpost - needs to be configured to allow ALL outbound TCP and ALL UDP ...

ruggb

I used the black/yellow wires to route the voip service to phones in the hose before I dropped my land line.

All houses are wired differently so YMMV.

U need to verify the second pair is connected to all jacks u want to use and not cross connected. electricians get sloppy.

the best way is to take ...

ruggb

i had an issue where if I killed the autorun process MJ would start.

I think installing the MAC update solved that problem, but I can't remember exactly because I think it solved about 3 problems

try it - I'm on an XP machine.

ruggb

there are programs that MJ conflict with.

I was told to apply the MAC update and it solved my conflict with Nero CD burner.

try it

on a windowz machine also

ruggb

I also agree BUT when you have to deal with the BS TNS department and get absolutely frustrated with their none service - the product is garbage.

There are issue - they mostly have resolutions - but the TNS department has no clue as to their resolution for the more technical ones. I would have sent ...

ruggb

what do u mean by powered down?

if the blue light is still on it is powered up
If the phone is dead, that is another issue.
try switching to headset - computer audio - if there is a dialtone, then MJ is working but not keeping the phone connected. - currently an issue I am trying to resolve.
TNS ...

ruggb

set firewall to allow ALL outbound TCP and ALL UDP traffic.
do not set to trusted app - doesn't work.

ruggb

firewall problem

set firewall to allow ALL outbound TCP and ALL UDP traffic.
do not set to trusted app - doesn't work.

ruggb

does the MJ work thru the computer audio?

u might try running the MAC update - yes on a windowz system.

it helped with my XP but don't know about Vista

ruggb

may be an issue with your firewall

set to allow ALL outbound TCP traffic and ALL UDP traffic - setting it as trusted doesn't work.

ruggb

this was a suggestion from TNS for one of the issues I was having and it seemed like I had to check to be sure MJ was pointed to the correct audio device to use. It was, but I can't remember exactly what I checked.

try this under MENU / SWITCH TO HANDSET - the pull down may contain a couple of ...

ruggb

I got them to tell me I had to uninstall Nero to make MJ work reliably - I said "NOT AN OPTION"

Finally a YNS person told me to install the MAC update - on a windowz system????????

it worked.

ruggb

the unit works with computer audio.

If u have a BT adapter with the proper S/W u can connect the audio to a BT headset -- ergo the MJ audio.

If u have a wireless handset U must have the base plugged into something for it to work - the MJ connector provides this function.

ruggb

answer - setting your firewall to make MJ a trusted app doesn't work
You must set the rules to allow ALL (all ports) outbound TCP and ALL (all ports and in/out) UDP traffic for MJ.
worked for me. using XP SP2 and outpost firewall with router - no changes were made to router.

ruggb

I am very technical - If you are not - good luck with this outfit.

I have been going around with this MJ for about 2 months now - trying to get it to work reliably.
At first it would totally disconnect randomly leaving a buzz in the phone instead of a dialtone.
then it wouldn't restart when the ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 48 matches

MJ and USB3 port

THE BEST TIP

The "PEGGYs of Magicjack"

W7 and MJ conflict with MJ "CD" drive

Anyone else getting this SCRIPT ERROR popup??

script error popup

FIRST fix your firewall - then the updates

Technical No Support - user beware