magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Thanks Mark. I looked down the list but didn't see that. Sounds like the info I needed. But for me, it's not a matter of degraded quality and drop outs - rather no audio at all.

CT

Hi, has anyone kept up with the audio ports that MJ uses? It seems to have changed just recently. I was having luck with the UDP 10k-20k range before but now I have to open up completely to get audio again, so that is the proof they have moved the ports. Just looking for a narrow as possible range ...

I forgot to agree with your comment about having to open 10,000 ports. Yes, I would prefer a much smaller range but if the MJ assigns those ports dynamically in that range you would never know which one to open. However, having said that, I may still fire up a port monitor utility and try to narrow ...

Mark,
I probably wasn't clear enough with my response. I don't use the LinkSys, I use a Symantec Security Device, which controls the ports incoming and outgoing. So the 10k-20k issue is not related to the LinkSys - so probably not a good thing to post.

What I meant in my reply to you was that I ...

to: VaHam

What a pleasure to run into someone who knows the correct info and addressed my question without the extra detours!!! Thank you for that! Obviously, adding the UDP 10k-20k range got the audio working for me.

I wonder why the 2nd tier support people at MJ couldn't just give me that ...

Hi, first off, let me say that I tried searching and read what I could find on ports. Having said that, I could be "search challenged" ;)

I took the MJ KB info as fact (UDP 5060/5070) and ended up spending 3-4 hours going thru scripts with MJ tech support. I finally sent the first one back ...