magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

murphy

Brsanko wrote:Okay,....so how do you fix it? I mean isn't that the point here?

He edited his original post to give the solution.

murphy

KMNugent52 wrote:Dear Forum,
Sometime on 10/21/10 my voicemail passcode was changed back to the default passcode (1234) Has anyone else experienced this?
-Kevin N.

Yes, mine was also defaulted to 1234

murphy

Area codes do not start with 0 or 1.
Try them again. It is extremely unlikely that you would get the same "support" person on the second try.

murphy

If you have that many power outages, you should invest in a good UPS to keep everything running through the outage.

murphy

My cousin already renewd his subscription for magicjack. She just paid $5 for 5 years. That's pretty long. I love it. The price for a 5 year renewal is $69.99.
"his subscription", "She just paid". Is your cousin a male or a female or is this just the nonsense post it appears to be?

murphy

Why did you buy 10 MagicJacks? Are you running a call center? If you make calls to 50 different numbers in a single day from the same MJ, the MJ will be shut down permanently.

murphy

CALL is the NASDAQ stock symbol for Vocaltec Communications LTD who now own MagicJack.

It has nothing to do with whether or not your service works.

murphy

If you have a Toshiba laptop (and possibly other manufacturers) the XP screen power control is disabled. Screen power is controlled by the Toshiba power saver application located in the control panel.

murphy

Cloning is not necessary.
Comcast is not blocking MJ.
What is necessary is that EVERY time you change what is connected to the modem you MUST power cycle the modem. If it's a voice modem with a battery there is a reset button on the back since the battery prevents a power cycle.

murphy

If the PC is in sleep mode the processor is not running and the power to the USB ports is turned off. There is no way MJ is going to work with it's power turned off.

murphy

An 800 number should not be charging any termination fee. Isn't the whole point of an 800 number that the called party pays for the call?

murphy

jemagicjack wrote:Has anyone figured out how to plug an MJ into the DSL or Cable Modem? Looked around here and haven't seen anything.

That's because it can't be done. The MJ software needs a computer to run on.

murphy

I agree. I renewed a week after my service expired and it was back dated to the expiration date in spite of the fact that I didn't have service for that week.

murphy

Won't these friends eventually call you?
Get their number from caller ID or ask them what their number is.

murphy

What did you buy? A MagicJack costs $39.95, not $212.00.

murphy

Called Comcast.... They have no problem with getting wav files or any other type of files.. so I called back.. went through the same basic games with the first agent.. then was sent to Marykate... after a little prodding she found out that Magic Jack was going through some upgrades in their ...

murphy

Letting your computer go to sleep is not going to prolong it's life.

Why not? Hard drives are turned off, in fact - they are turned off most of the day. I'm pretty sure it will prolong their life.

Hard drive failure, due to a head crash, is most likely to happen at start up or shutdown when the ...

murphy

If the computer is asleep, the phone isn't going to ring because the power to the USB port is turned off.

Letting your computer go to sleep is not going to prolong it's life. That feature is there to reduce your electricity consumption.

Get a small laptop to run MJ on. Their power consumption is ...

murphy

I've only had my magic jack for a month. From the start it would disconnect all incoming calls around 30 seconds. Tech support didn't help at all, but I was able to fix the problem by following directions posted on this site by Count_to_30. It worked fine for about a week, but has started doing it ...

murphy

Baramooda wrote:Any help would be appreciated guys I am stuck here, I do not want to end up wasting the $45.95 (with taxes) I spent on this device for nothing.

Log into your MJ account.
You can change the number anytime that you want for a fee.

murphy

If it doesn't start, you won't have phone service. If you don't want phone service, unplug the MJ.

murphy

https://services.google.com/fb/forms/googlevoiceinvite/

murphy

Go here and sign up for an invite.

https://services.google.com/fb/forms/googlevoiceinvite/

Mine came in a week and a half.

murphy

MJ can't function if your computer is in standby. That is why MJ disables the standby and hibernate functions.

murphy

Disable wireless on the laptop.
Power cycle the cable modem.

murphy

Thanks for responding.

No, that doesn't help. The only things that seems to work is the Turn Off button and the ReStart button; the Standby/Hibernate button does not respond at all.
You are correct. Hibernate does not work if MJ is running. If you eject the MJ drives using the Safely Remove ...

murphy

Click on Start.
Click on Turn Off Computer.
Hold down the left shift key, the sleep button will change to hibernate.
While holding the shift key, click on hibernate.
Does it work?

murphy

magicFox wrote:Is the MJ thumb partition formatted with FAT at default blocks and labeled PHONE ?

Yes.

murphy

In my case this problem started when I started getting disk write errors to the MJ thumb drive. My event log is loaded with them. Probably a side effect of the high rate at which they write to the drive. Fortunately I haven't reached the 1 year renew point yet so it will not be renewed.

murphy

Are you dialing 10 or 7 digits?

murphy

I hook it up to my laptop:
It's recognized and installs and works fine for a while, then out of the blue MJ softphone will simply disappear (it might be 40 minutes or it might be 40 hours later), it simply disappears and then brings up the loading MJ image (the one that looks like MJ) and tells me ...

murphy

That's not a new version.
It has an August 1 release date.

murphy

My power costs 16.5 cents per kwh in the summer and 14.5 cents per kwh the rest of the year. In January 2011 it is expected to make a large increase when the rate caps are removed.

Where do you get power for 6 cents per kwh?

murphy

Go into Device Manager and set all of your USB ports to never go to sleep to save power.

Also make sure that your computer never goes to sleep.

murphy

No toll free numbers from MJ.

murphy

dovoxove wrote:Thanks for the replies everyone. So, the receiver does get charged when they are using a cell phone?(Canada, particularly bc) does anyone know this as a fact?

They don't get charged long distance fees but they are burning air time minutes whether they make or receive a call with a cell phone.

murphy

Thanks for your reply. but I am positive that that I dialed correctly with no missing numbers
It's not a matter of whether you dialed the number correctly. The question is did the MJ decode all of the digits correctly and place them in the soft phone dialing area. If it's not correct there, it's ...

murphy

Watch the numbers appear on the softphone screen as you dial. You are probably missing at least 1 digit when it fails.

murphy

This forum has no relation to the MagicJack company. It is independently run and they need some income to pay for the server(s) and internet time.

murphy

You said close to a year. Is it actually over a year and you failed to purchase another year of service?

murphy

Do you have all of this stuff connected to a USB hub that doesn't have it's own power supply?

murphy

Click on the Safely Remove Hardware icon in the tray and click to safely remove the two MJ drives.

murphy

The first drive is configured exactly like a CD drive and the operating system processes the autorun.inf file just like it would for any CD.

The second drive is configured as a thumb drive and is treated the same as any other USB thumb drive by the operating system.

autoexec.bat and config.sys ...

murphy

Right click on the icon in the taskbar (not the tray) and left click on minimize.
Right click on the icon in the taskbar (not the tray) and left click on restore.

murphy

Answer to what?
You didn't ask a question.

murphy

I can call my T-Mobile cell phone without any problems.

murphy

I wouldn't expect it to be too stable. The automobile 12 volt buss ranges from as low as 8 volts during engine cranking to as high as 14 volts during charging.

murphy

fuguansun wrote:How to do that specifically?

It's a setup function in the Cisco software. Look for something like "use gateway on remote network". I expect that you will find it grayed out so you can't change it. Like I said, discuss it with the IT department at work.

murphy

Maybe the person that you are stealing internet service from figured out how to block you.

murphy

You need to reconfigure the networking on the computer such that only traffic destined for work goes through the VPN and all other traffic goes direct to the internet. Discuss this with your IT department at work as they may not permit you to do this because it opens a sneak path from the internet ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

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