magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

After several email exchanges with various people at [email protected], the problem "magically" disappeared yesterday. The problem, as I had expected, was apparently on the other end.

Alleluia!

Fr. John†

I have now spent in excess of 6 hours on "Help Chat" and nothing has changed.

Is there anyway to speak to a real live person in tech support?

John†

Good suggestion although we had already tried with the MJ unplugged from the computer and the phone line unplugged from the MJ.

Still no joy.

John

This afternoon I spent almost 3 hours texting with MJ support trying to correct the problem to no avail.

All of the efforts were on my end with my MJ and my computer. Thinking through what is going on, doesn't this sound like a problem on the other end. Wouldn't it be possible for support to do a ...

Still no solution.

John†

Let me try again clarify my problem:

If I dial my MJ number from my cell or another phone, I hear "Please enter your password." If anyone else dials my MJ number, they hear the same thing.

The call does not get beyond this message and my MJ phone does not ring. Callers do not have the option of ...

I can make calls with no difficulty but no incoming calls get beyond "Please enter your password."

If I dial my MJ number from MJ, I hear "The person at extension ###-###-#### (my MJ number) is unavailable. Please leave your message after the tone. . ."

John

I am not dialing from my MJ phone but from my cell and from a wired phone.

Anyone calling from any phone gets the same message, "Please enter your password."

John

The call does not go through. Entering my password puts me into the VM menu.

I spent the afternoon texting with support to no avail.

Any suggestions?

Fr. John†