magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I don't really have a real big problem with all these fees. Both magicJack and netTALK are still bargains compared to land lines and alternatives, like Vonage.

The real problems, as nailgunner and others are saying, are the lack of good information and consistancy. Had I gotten complete and ...

Nailgunner:

I actually believe you and scotty, and not chat. I don't think I used the word port with her, but even if I did they should get it right. I wasn't in the mood to try again until I got the right answer.

Two additional factors were about a year ago I kept having the familiar continuous ...

See our parallel discussion: "Fee to Port Old magicJack Number"

I also thought you do it exactly as you say, Nailgunner, but I wanted to double check. So this morning when I got into the chat the magicJack representative said that I'd have to pay the port fee for my old magicJack number. I asked twice (I didn't save the transcript- darn) and she confirmed it ...

FYI: magicJack charges their standard port fee to use your current magicJack phone number on a new Plus.

I ordered a new magicJack Plus and when I asked if I could use my current number on the new device, they said yes. They didn't mention the standard port fee ($19.95 and $9.95 per year) applies ...

If you don't get the Plus version of the magicJack home page, try clearing your cache and try again.

I just ordered it and the US total is $81.64 for one year. The website makes no provision for buying it outright- the one month free trial means they'll charge my credit card on October 17.

As an ...

Sorry, Scotty- I wasn't clear.

I don't want the 'travel' mj to call home, I would use it just to make and receive calls.

And yes- I still have a few years on the 'old' mj.

Thanks again for the info.

Thanks for the quick answer, Scotty.

If I unplug the Plus at home, and use the old dongle when I travel, I don't understand why it wouldn't work, unless the phone number is restricted to my IP.

I'm thinking about getting a magicJack Plus and would appreciate comments from anyone who has actually tried the following:

According to mj chat, I can use my current magicJack phone number on the new Plus. She also said I can unplug the Plus from the router and plug my old dongle into the computer ...

I've had this problem and tried every fix suggested in this forum and by magicJack support. Nothing works long term, so about 5% of the time the problem returns. It always happens at computer startup, and once fixed doesn't occur until another computer restart. I know it's messed up when I start up ...

These problems have been covered many times in this forum, but under a variety of descriptions. I've had similar problems with Windows 7 and have tried every fix from magicJack support and this forum. Occasionally when I start up the computer I still have this problem. I can't toggle between ...

The suggestions above are best, but here's an alternative: When I had the same problem on my old Vista computer I created a Scheduled Task to start the mj setup program every time the computer started. It worked very well. Perhaps one advantage to this option as a backup is if the mj doesn't start ...

Thanks, Joe.

The 2.0.4 softphone is the same as my last one, with the exception the call list font is bold, as you said.

I don't have the IE problem you mentioned, though.

I did notice that after all the tech things that seemed to fix my previous problems the softphone window opens about 10 ...

Joe: Where did you get it? I mentioned in my earlier posts when I went through all the re-installs I ended up with a larger softphone, but it still says 2.0.3.5. Thanks!

Here's a related edited post from another thread:

I may have finally solved my magicjack problems. I don't know if the Norton, the latest upgrade, my old phone, or the short mj USB cord were the problem, but the mj seems to be working fine now. I suspect it was a combination of corrupted mj files ...

I may have finally solved my magicjack problems. I don't know if the Norton, the latest upgrade, my old phone, or the short mj USB cord were the problem, but the mj seems to be working fine now. I suspect it was a combination of corrupted mj files and a bad USB extension, but perhaps the Norton was ...

I've had some odd magicJack behavior lately and I beginning to wonder if the phone plugged into it is going bad. Here's what's happening:

Occasionally when I turn on the computer in the morning I only get a continuous dial tone. Only disconnecting either the mj from the computer or the phone from ...

Here is my similar situation from a separate post:
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When I start up my Windows 7 32 bit computer in the morning, occasionally the magicJack won't work right. All I get is a continuous dial tone when I try to call, turning off the phone does not cancel the call (the only way to stop the ...

Has anyone seen this?

When I start up my Windows 7 32 bit computer in the morning, occasionally the magicJack won't work right. All I get is a continuous dial tone when I try to call, turning off the phone does not cancel the call (the only way to stop the call is with the softphone), and then I ...

You're right, Joe, but I've never had to do this before with magicJack. Every other Norton install hasn't touched the magicJack. Perhaps the new version handles ports or processes differently.

Just a quick note to pass on some information regarding installing the new Norton Internet Security 2011 on your Windows 7 magicJack-equipped computer.

It may have been coincidence, but when I upgraded to NIS 2011 today, the magicJack only gave me a continuous dial tone when I tried to dial. I ...

Oops- it's back after restarting!

I just noticed my softphone is not showing anything where the 911 section was- it's just blank. Has anyone else noticed this? I assume it has to do with the system update.

We're like alot of these replies:

We got a magicJack over a year ago, kept our landline for about two months while we tested the magicJack, then got rid of the landline.

We also have one cell phone between the two of us, and since I'm retired I'm either home or with my wife and her cell phone ...

Occasionally I have this problem (Vista HP SP1):

Incoming calls ring and when I answer (using handset), there is no connection. Usually the secondary pop-up window appears telling me there is an incoming call (Accept/Ignore) even though I'm not using MJ and haven't for a while; the softphone always ...