magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I was just wondering if anyone had a: Motorola SURFboard® Wireless Cable Modem Gateway (SBG900), and were having issues with MagicJack? I'm looking to get a new modem and was looking at the SBG900, and saw a lot of people bitching about their VOIP phones not working with it.

Any info would be great ...

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Yep, same for me as well.. 410 I talked to a tech who said try again in 24 hours, engineers are aware of the problem and are working on it as we speak.

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I was having a PM conversation with LikeMagic about my Error 400 issue that's been going on for over 3 weeks now. He suggested that I request for a # change to register with a different area code. So I log on with a tech and he starts the normal, do you have a blue light, etc etc...

I explain to ...

Have you tried the MagicJack recover program?

http://dc15.4shared.com/download/38808507/5dd2363b/mjrecover_setup.exe

I've tried it as well and it is a legit program.. It came off a MJ server once upon a time. From my understanding, it basically resets the data on your MJ back to factory default ...

Tragon,

I have not tried a whole lot of things (I am sure you are much more technical then I am) but it would be great to atleast know that the problem is not at our end. How did you figure out that the problem is with MJ and not your computer?

I have had this before and after doing some simple ...

Since I'm still getting an Error 400 with the area code of 410. It's been over three weeks now without service. The tech support are pretty much useless and who knows if the engineers have any idea wtf is going on, or can "upgrade/fix" the current mess they're in. What I'm thinking of doing is ...

I've had Error 400 for over 3 weeks now. Worked great up until then.

I've done everything you've listed, many times.. Plus more..

MJ tech support say they're having server issues/upgrading hardware/no problem at all/proxy registration issues... The list goes on, it just depends on what tech you ...

It seems like they were messing with things for 30 minutes or so, then stopped. Low and behold, still error 400... I think it's almost time for me to find some other form of making calls to Canada.

lol Apology accepted.. I was about at my whit's end and wasn't in the mood to be screwed with.. When I saw it I was like heeeere we go! BUT.. Thanks very much to Stewart, he sorted some things out and was able to help me greatly. At least now I know that it's not on my end, that is IS a server side ...

Ok, someone is definitely doing Something now.

I restarted my MJ and was getting the Error 3 this time.. And no green light on the 911 even. So I cleared my system of everything MJ and plugged it back in to start fresh.. Now It's just telling me to connect to the internet and click here.. Even the ...

Sorry about not trusting you. I just know that certain things can be done with a serial# like that, and since you PMed me.. yeah..

Thanks for the info and I'll see what I can find out.

And to top it off, a user on this forum just sent me a PM:

"If you PM me your MJ serial #, I'll try to see if there is anything strange about your account or the proxy it's connecting to.
The serial number is 14 hex digits starting A921000. One way to find it is to search your registry for A921000 ...

Well, it's been a week and still getting the same response. "I apologize for the inconvenience. Our engineers are looking into this presently and we will get back to you via email."

My latest little chat session with tech support lasted over an hour.. A total of maybe 20 posts all together? Geez ...

Well, I'm still not 100% on the whole updating thing, but I just spent some more quality time with a tech from their website. lol

Hopefully it's ok if I post a little bit of the log.. If not, I'm sorry..


Tech: I have escalated your issue and we are currently having an issue with error 400, Admin ...

I was kind of getting their myself.. lol Quick question. What version do you have when you go to options? If it's not letting me update, that might be a sign that it is in fact fried. Or at least something that would need to be replaced hardware wise.

Details ya want? Details ya got! :D

Comcast cable, 24mb beta service (I live right down the street from the main provider in my area.. gotta love that) Never had a problem with packetloss, ping times, everything runs with no lag, etc.

MJ worked flawlessly for months, up until maybe a week ago. It ...

Please connect to the Internet, and double click here [error 400]. I've had that for 4 days, going on 5.. You double click it and it takes you to the registry page. You enter your e-mail and password.. Click next.. the page closes and MJ flashes/refreshes and you're back to the "Please connect to ...

It's been a few days with the error 400 "Cannot connect to proxy blah blah blah" for me. Been spending a lot of quality time with the ladies on tech chat. lol I can't get a legit answer out of them though. Does anyone know if the server/proxy that I'm connecting to is down? I have a 410 area code ...