magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I have an older model, the Tele2. It had exact same problems. Here's the fix that worked: 1) Create a new rule, LAN to WAN and WAN to LAN for UDP ports 5060-5070; 2) Disable SIP and H323 transformation. This is opposite what you'd expect, but maybe this old Sonicwall handles them improperly.

I ordered on Mar 7, but didn't receive ship confirmation until Mar 13th. When it wasn't received by noon on Mar. 18, I ordered another. Coincidentially, it arrived that afternoon. So I cancelled the replacement order. It only traveled about 5 miles in the US postal system. A month ago my first unit ...

MJ has a new order entry system and as of yesterday, they haven't worked the bugs out. There's considerable add-on selling after you commit to buying either one or two units. They offer a 5 year service program for $60, a second year for $20, expedited handling if you allow immediate credit card ...

Who could make money at this $30K investment? For a $10 profit margin, you need to fund advertising, sales, order processing, product fulfillment, and customer service. You'd make a few more dollars on shipping/handling if direct marketing was used. There are so many restrictions and no exclussivity ...

MJ-Ross, After waiting 5 weeks, I'd give up. Why haven't you simply placed another order? When the new order comes in, cancel the old order. Any credit card company will stand behind you and refuse to pay MJ for a missing order. I've now waited 10 calendar days. If it doesn't arrive today, I'll just ...

MJScott, thanks for information that it shipped from W. Palm Beach, FL as I suspected. It appears you paid a large shipping/handling price relative to product price. Call me frugal, but I couldn't do that. What bafles me is that my order was place on March 7 and as of March 14 it still wasn't ...

MagicJackRoss, tech support yesterday said it shipped (good), then I got an email this morning from MJ claiming it shipped. Therefore, my order placed at 9 am on Mar. 7 didn't ship until at least Mar. 12. I thought their site claims same day shipment if ordered early in day. Maybe MJ depleted ...

Delivery time is unpredictable. If you plan to give it as a gift, allow several weeks for delivery so you aren't highly disappointed like me. I believe they ship from the West Palm Beach, FL area. My first order was delivered to MA in two buiness days. Wow, that was fast. But my second order ...

There're back on-line as I'm waiting for a response right now. Horaaaay !

This is terrible ! MJ support is unavailable. Does anyone have a phone number for support? How about support via email ? I've owned a unit for under a month and bought one as a gift over a week ago, but it still hasn't arrived. Without support, there's no way to determine if they shipped the order ...