Search found 5 matches

by cowilson
Sun Jul 13, 2008 4:05 pm
Forum: Magic Jack Technical Support
Topic: Lost or broken MJ
Replies: 14
Views: 10591

I had a problem recently with my MJ and they sent me a replacement. When I plugged the replacement into my computer it was like I just bought a new MJ. It promps you to enter an email address and password, so I entered my existing email address and password and it recognized that that account ...
by cowilson
Sat Jul 12, 2008 6:58 pm
Forum: Magic Jack Technical Support
Topic: No dialtone; headphone is OK - NO repairs after 30 days
Replies: 8
Views: 6306

The problem here is that my time is worth more than $10/hour or even $20/hour. And I quite sure MJ's margins are such that a 2 hour techsupport chat is more costly than an MJ replacement. So isn't there a more efficient way of getting a replacement ?

I have a similar issue -- my MJ has suffered a ...
by cowilson
Wed Jul 09, 2008 12:59 pm
Forum: Magic Jack Technical Support
Topic: Lost or broken MJ
Replies: 14
Views: 10591

I just started using my new replacement MJ two days ago so I think I will talk with tech support to see if I can keep my old number. I haven't changed my new number any where yet. Thanks for the thought. I'll give a follow up post and let you know what happens.
by cowilson
Wed Jul 09, 2008 11:17 am
Forum: Magic Jack Technical Support
Topic: Lost or broken MJ
Replies: 14
Views: 10591

I had a problem recently with my MJ and they sent me a replacement. When I plugged the replacement into my computer it was like I just bought a new MJ. It promps you to enter an email address and password, so I entered my existing email address and password and it recognized that that account ...
by cowilson
Sun Jun 29, 2008 12:01 am
Forum: Magic Jack Technical Support
Topic: No dialtone; headphone is OK - NO repairs after 30 days
Replies: 8
Views: 6306

I have the same problem with MJ, my cordless phone says "line in use" and I do not have a dial tone. I have been using magicJack since February 2008 and I have had no problems until a week ago. I can make calls fine thru the soft phone, but not thru my cordless phone. I switched to a corded phone ...