magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I also had this problem , did a clean install it was due anyway and the problem is gone. For what its worth i since bought a new router and the MJ works better than ever. I have read peeps here open ports on the router, I did NOT. All is well , hope this helps someone.

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Vista 32 bit
4 gig ram

I been running skype for a long time with my MJ...Never had any problems.

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I also had the same problem with the loud squelch noise running vista. Long story short i reformatted my hard drive which i do about once a year. Reinstalled all my programs and then i plugged in my MJ. My Mj installed and ever since then I have had NO crazy loud squelch sounds. Its been like 3 ...

I am also having the same problem, I have a 773 area code. I tried calling from work ( ATT ) and get the same message. I then tried calling my MJ from my Sprint cell and same result with a different message. Seems to me its a MJ problem. What else is new...lol.

Still for the most part MJ is fine ...

Can you please give me more info ...........when u say it wont work no dial tone ??

try different usb ports. I am using uniden cordless phone system with no problems.

I'm sure we all know that we have the free 411 on the MJ, But what i did not know is that we can also access Information for any area code ( including 800 ) simply by dialing ( area code ) 555-1212. Was news to me and maybe to a few others here as well.

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I'm sure we all know that we have the free 411 on the MJ, But what i did not know is that we can also access Information for any area code ( including 800 ) simply by dialing ( area code ) 555-1212. Was news to me and maybe to a few others here as well.

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Have you tried a powered usb hub ?? That may help you, Im using a old Pent 3 lappy with a usb 1.0 and it works for me, I guess its hit or miss on the lappys

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Seems to me if all was ok b4, something changed either on your end or theres..........However here is the info for ports, hope it helps.

magicJack uses ports UDP 5061, TCP 80 and TCP 443

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Go to Grandcentral and get yourself a local number. once that its done you can call forward to your MJ number. This way people in your are have a local number to call instead of paying long distance....

Same problem here, first its outgoing then incoming..........Im in the 773 area code

I had the same problems last night, I was able to receive call but could not call out. All is fine this morning. I have learned one thing for sure when there is a problem its on there side not ours, I have read they are doing many updates and like other people say for 20 bucks wtf I can live with it.

I had the same problem, I would dial out and nothing but dead air. However i was able to receive a call.........go fig.
Anyway all is fine hear now, must have been on there side not ours. By the way, I have a 773 area code.

In my opinion no port forwarding is necessary, when I forst set my MJ up I had all kinds of issues , just to find out it was all on there side. I opened ports in my router and it never resolved a thing. Once my MJ bgean to work ( again it was ther problem not mine ) I closed all the ports I had ...

This may help, its a cut and paste from the MJ site.

This is Total MAC Beta!!!
Technical support is not yet available for MAC installations

To upgrade your magicJack to work on MAC, you must do so with your magicJack plugged into a USB port on a WINDOWS computer.

Only compatible with Intel-based ...

This may help, its a cut and paste from the MJ site.

This is Total MAC Beta!!!
Technical support is not yet available for MAC installations

To upgrade your magicJack to work on MAC, you must do so with your magicJack plugged into a USB port on a WINDOWS computer.

Only compatible with Intel-based ...

I would try a diff phone as well, also maybe try it with out the extension ( just plug the MJ directly into the pc ) .You may also try a diff usb jack as well.

All is good here at last. In and Out and my VM. FYI I am in the 773 area code.

LMFAO

FYI my Mj is up and running, Im in the 773 ( chicago area )

I just got home and to my surprise everthing works, in and out calling and my VM. Thanks to all of you that helped me and it is true, if you call them enough times ( chat ) things get done. Thanks again for all your help

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More than likely it is them not you. Lots of peeps my self included are having trouble with incoming calls. try support a few mo re times.

I will try to answer your questions in the order you stated.
Yes u can install on any pc you have.
You have your choice to have your phone ring or your pc, but not both to my knowledge.
You can use a phone cordless or corded or a headset connected to your pc.
You can dial from your phone or the pc ...

Seems my VM is working, I am at work and decided for the heck of it to try my MJ number. My pc is off at home and to my surprise the VM was working. When i get home I will start up my pc and with any luck I will be able to receive calls instead of just being able to call out. I will post and let you ...

Seems my VM is working, I am at work and decided for the heck of it to try my MJ number. My pc is off at home and to my surprise the VM was working. When i get home I will start up my pc and with any luck I will be able to receive calls instead of just being able to call out. I will post and let you ...

this is a copy and paste from my thread :

Just a follow up to my problem as well as others. I been on chat with support now maybe 5 times, and i have done everything that they suggested, i even went as far to try the MJ on my other 2 pcs at home , just to have the same result. I took it one step ...

Just a follow up to my problem as well as others. I been on chat with support now maybe 5 times, and i have done everything that they suggested, i even went as far to try the MJ on my other 2 pcs at home , just to have the same result. I took it one step further and formatted one of my pc s so to ...

Thank you for your reply, I will try there support again and again and again...........lol

This is from there site :

Does my computer need to be on for my voicemail to work?


No, your computer can be off, or your magicJack unplugged, and users can still leave you voicemail.


THis is my problem, the voice mail will not work when pc is off.

I am a new user and the MJ works fine. However it was my understanding when my pc is off and someone calls , my voice mail should pick up. When i try to call my MJ phone from my landline number i hear nothing , like the call never went thru.
I then will get a email as follows:

Dear MagicJack User ...