magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Megamixer56

sabresfan wrote:I was able to complete 2 calls to Alaska this morning. Is MJ not blocking as many rural areas as they were before now that the MJ+ is out?

The numbers I try to call in the U.S. are still blocked

Megamixer56

What's the prefix along with the area; it helps to know?

You'll be told to do a search but the search feature on this forum sucks. I can never find what I'm searching for. Here's enough information to keep you busy for a while:

http://www.dslreports.com/forum/r24566829-HELP-Magic-Jack-cant-call ...

Megamixer56

The blocked call problem is finally getting some press.

http://techdailydose.nationaljournal.co ... blocki.php

Megamixer56

Please go to this thread and add the area code + Exchange you're not able to call. It would help if you could also add the phone company that owns those exchanges:

http://www.dslreports.com/forum/r245668 ... rt=340#end

Megamixer56

How are others doing with the numbers that magicJack has stopped connecting to? Calls to rural areas of 540 in VA were blocked for me starting in the middle of July. Two weeks ago I was able to make calls to 540-396-XXXX numbers for several days, then they were blocked again.

Megamixer56

Since the upgrade sometimes mine is blank, other times it's back to the "vanity number" ad. I've never seen a real advertisement. Have they had any?

Megamixer56

How do you know when it is time to renew? I have not been able to find my renewal date any where.

You are not looking hard enough because it is there on your my.magicjack.com page
After you log in there click on the MY Subscriptions tab, then click on the renewal tab. Like I said you were not ...

Megamixer56

I think you can keep your old number but you have to chat with customer service FIRST - BEFORE you ever plug in the new magicJack dongle.

Megamixer56

What's the area code and exchange? I can't understand why they'd do it to one of their own numbers, but it seems almost like the problem everyone is having with calling small phone companies. If I forward my magicjack to one of the numbers I can't call directly that's what I get; "all circuits are ...

Megamixer56

Would the "fast busy" on incoming calls be the same problem as the rural exchanges that have been blocked? Is magicjack now blocking numbers THEY gave out? Now that would be too...

Megamixer56

tsmith wrote:Sometimes I wonder if the upgrade splash screen should say "*uck you" instead. Just a thought.

Isn't that lucky you image stored somewhere on our computer? I've got to change it say that!

Megamixer56

@TSmith - I haven't experienced your problem with the re-installing. The "unregistered" also shows up in my Menu options right under the magicjack software version and it's grayed out.

Megamixer56

I got the upgrade this morning; never have gotten my contacts back. It doesn't interfere with my screensaver running XP SP3.

Megamixer56

All phone numbers I dial are busy, not just those.

Well, I think the number you are going to call are not active. However, I think they already change their phone number. On the other hand, there is something wrong with your phone, I think it is better to consult for the expert, a technician, I ...

Megamixer56

I've been reading about this for several days now. It doesn't make sense to me. Ymax merged with Vocaltec about a month ago. The article says they can "do what they're going to do" because magicTalk will be operating as a phone company and can charge for incoming calls. I thought magicJack already ...

Megamixer56

I expect there are some changes that might be coming since they merged with VocalTec. That was announced around July 16th which is when I started having trouble calling certain numbers. Maybe the yearly fee will be increasing soon too? IDK

Megamixer56

3 weeks and counting, I just got the following:

Dear magicJack Customer:

We are working on interconnecting with the telecommunications carrier for the telephone numbers you have been unable to reach. The current rates charged by carriers are cost prohibitive. There is a legal requirement for all ...

Megamixer56

tazz wrote:Over the last several weeks I can not dial certain areas in th US. 563.964.xxxx & 563.873.xxxx. Any idaes what is going on with this?

Thanx

Tazz

See here:
http://www.phoneservicesupport.com/all- ... t9322.html

Megamixer56

DeeBee wrote:
NOT EXPECTING PLAIN RUDENESS .. ARE YOU SURE YOU DON'T WORK FOR MAGIC JACK?!

Now that was FUNNY no matter who you are.

Megamixer56

I was "assured" :roll: today by a customer service rep on chat that this would be solved in the next couple days. We'll see. I also demanded an explanation as to what the problem was. The "supervisor" I was passed to said there had been a horrible server crash :? - I guess the only parts of the ...

Megamixer56

Fixed? A "work around" isn't a fix. If there's been a "fix" link to the post via cut and paste instead of bringing up the ole "the noobs need to learn to search." And why do manners and politeness go out the window on a message board

?

Megamixer56

I'm starting to come to the conclusion that magicJack has just permanently blocked these numbers because of the cost to them of calling rural areas. It pi$$es me off that they won't just explain what's going on and offer a solution, if it means paying an additional charge.

Megamixer56

Is there anyone that understands the "interconnect/termination fees" that can give their opinion? I think that is what is causing the problem for all of us. I'm wondering if its going to come to both holding their ground and we'll never be able to make these calls or "who gives up" first - magicJack ...

Megamixer56

I've always had my phone connected to the dongle by a 25 foot cord and never experienced any problems regarding that. I do have the dongle connected to a powered USB hub.

After reading through many, many threads on this forum and seeing the "condition" some of my friend's computers are in, I've ...

Megamixer56

This has been going on for me two weeks as of today with certain numbers.

Megamixer56

How the heck do you even GET your PC to go in sleep mode with MJ running? I have to stop it to put mine to sleep.

Megamixer56

From magicJack customer service:

Michaela: Please be informed that this is an ongoing issue from our end. We are currently working on it. We will resolve this problem on our end. Rest assure that you will get fine results on this matter. It will take awhile for this problem to be resolve.

ME: I ...

Megamixer56

It's getting worse; now I cannot call a local 601-936-xxxx number; my doctor's office about 10 miles away. It's a local call here in the metro Jackson, Mississippi area.

Megamixer56

My calls to area code 540 stopped working on July 16th. The same day this was released:

http://www.ymaxcorp.com/news_pressRelease-2010-07-16.html

Coincidence?

P.S. I got a reply from the "head honcho" email address last week; but nothing was corrected and no reply this week. I also emailed the ...

Megamixer56

Are these calls to phone numbers serviced by small companies? See this thread:
http://www.phoneservicesupport.com/fast ... t9364.html

Megamixer56

Can you edit the list and add with MGW Area Code 540-939
and also Highland Telephone Cooperative Area Code 540-468

There is a pattern here; all very small phone companies and coops.

Megamixer56

I just chatted for the third time about the calls to certain numbers problem. Was told the engineers are "working on it" and to please be patient and understanding.

Megamixer56

It's still a problem with me. I don't make that many calls but I'm only having trouble with customers that are serviced by MGW in Virginia.

http://www.mgwnet.com/

I have three family members with that company and cannot call any of them. I called a neighbor though just a few miles away with ...

Megamixer56

Has anyone else's "fast busy" with certain area codes/exchanges gotten fixed yet? Still not working on my end.

Megamixer56

As of this evening; calls to Area Code 540, exchange 396 still isn't working. I chatted with customer service this afternoon and was told that their records showed I brought it to their attention yesterday and it was currently "being worked on."

Megamixer56

Has anyone heard of "Hotspot Shield" software by Anchorfree? This post is tied in with one of the above about a "Fast Busy Signal." I started having the same problem, only with one particular number on Friday. When it didn't fix itself I went online with magicJack chat last night.

The first rep did ...

Megamixer56

Don't tear your hair out right now trying to "fix" the magicJack problem. I'm 99.9% sure it's something wrong on their end. I am having the same problem trying to call a number in the 540 area code of Virginia. This problem started on Friday when there was an outage in the area with Verizon. I ...

Megamixer56

Thanks VaHam - are you from Virginia by any chance? That's where the telephone number I have trouble calling is at. My mother who has service with a small company in Highland County. I think it's a combination problem with magicJack servers and her phone company. I honestly don't have any trouble ...

Megamixer56

I have a question about the Preferred DNS server. I searched here (and Google) but not understanding or getting an answer. I was instructed by magicJack customer support once when asking about calls not going through to change my DNS servers in my LAN settings. I did and it worked, that day, then it ...

Megamixer56

Today (May 24th) the call forwarding to my mother's number worked. There was no "ringing" tone on my end but after she answered her phone the call quality was near perfect. I think magicJack just has their good and bad days.

Still no reply on whether or not this same thing happens with Google Voice?

Megamixer56

I've been waiting on a Google Voice invite since about last October or November if there are still extras available. ([email protected]) Any idea when Google start sending them out again?

Also, anybody that does have it; are you running into some of the same problems I read about (and experience ...

Megamixer56

I came online to see if anyone else was having trouble today besides me. I would think it's probably a magicJack problem. I don't use mine that frequently so it's not plugged in all the time. Today when I plugged it in it wouldn't "download" my contacts. I could check my voice mail and call my home ...

Megamixer56

When you say "restart" the MagicJack, do you mean restarting it should "fix" the 30 minute limit or do you mean after being 'cut off' to restart and talk another 30 mins?

I'm glad to see this post about that. It's like you never know; is the problem on my end, the other party's end, MagicJack's ...

Megamixer56

I've searched and searched and never found the answer to that question either. I think what you have to do is just look at the "Call Log" and see if you've missed any calls.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 44 matches

National Journal magicJack article

Blocked Numbers

Re: Renewal

Re: "Lucky you"

Re: Response!

Re: Limited dialing areas

Re: i was hoping someone knew what was going on

Hotspot Shield ???

Fast Busy

Preferred And Alternate DNS Server

Forwarding

Google Voice

Troubles

Restart

Voice Mail Indicator