magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

freestylegreek

Already heard of issues with nettalk and dont think i'll go ahead and get that. I'll stick with this new one that is in Canada and only for Canadians.

there is a new voip service that is like magicjack except it uses a voip router and im thinking in the next few months of leaving magicjack and ...

freestylegreek

I have a 2nd line that i use and i dont depend on mj but i do not want to have issues and seeing im having issues im going to go to a new voip that actually cares about their customers unlike mj does since they dont want to admit they're the ones having issues and pointing figers are phone companies ...

freestylegreek

I would get that too but ive heard too many issues with the service and people are making complaints to the FCC about not getting their refund and how they over charge your credit card or double charge you.

Do you know if they offer cdn numbers? I'm in Canada and i got MJ cause they offered ...

freestylegreek

Speaking with a new voip service rep he told me what the problem is and said magicjack is singing up to many people and the servers that handle the service are having issues and they dont want to admit it but thats magicjack for you.

I may leave magicjack soon cause its a hassle when people try to ...

freestylegreek

Hopefully you can get your money back or if you want just chat with the idiots at MJ tech support and see if they can actually help you without copying and pasting the same answers over and over again.

freestylegreek

I used to work at walmart and was told anytime you have an issue with an item bring it in and ive told this to many customers who decided to wait to to long to return their item for a refund or exchange. After the deadline they couldnt return it.

So if you have issues with your item return it cause ...

freestylegreek

I talked to the phone companies to and one electronic/computer tech store and they all said its magicjack blocking the numbers.

One phone company i called said maybe magicjack cant pay the bills and they need to block the number to save money then they release it and then it rings all the time ...

freestylegreek

Well looks like im not the only one with this problem and i have a feeling magicjack is playing mind games with all of us. It seems like it wont let people call me on my mj line and sometimes it works and sometimes it doesnt.

Also the time right now is 11pm est and guess what everyone i called my ...

freestylegreek

Or could u return it to walmart and make a fuss over them selling u a used one as if it were brand new?

I know i saw someone tell walmart this and they gave him a new one which i do hope was actually a brand new one.

freestylegreek

Ive been with MagicJack since March 2010 and now outta the blue all i sometimes get for incoming calls are fast busy signals and im not using a usb powered hub. The idiots at MJ dont want to answer my questions cause they are accusing telco's of blocking numbers for incoming calls but thats not the ...

freestylegreek

K Joe will try that out.

Thanks for the support.

freestylegreek

Whats the issue Walter? Ive been with them since March 2010 and guess what ever since the upgrade of sofware and mj accusing telcos of blocking incoming calls i cant have people making incoming calls to me.

freestylegreek

I have 2 cordless phone and one corded phone all connected into a 3 way splitter.

freestylegreek

Well Joe been with them since March 2010 and ive used the dongle and never had any issues till now. They upgraded the software and now this issue with this telco business. Doesnt sound like a magicjack usb issue sounds like an issue with the people at magicjack.

But im very happy to see i'm not the ...

freestylegreek

This is what i got from their scripts.

Telco is blocking numbers.

Contacting your phone provider and ask them if they're blocking calls to magicjack.

Our engineers are looking into it.

Contact your phone provider and ask them to open UDP 5060 and UDP 5070.

Thats all i got from them so far.

freestylegreek

So Joe are you one of the many people having issues with the incoming calls? Ive gotten some PM's from people thanking me for trying to get to the bottom of this magicjack bullcrap they are pulling.

freestylegreek

So far ive chatted with them over 25 times and all they tell me also is the engineers are looking into it.

bitstopjoe wrote:25 is his limit in a day, no more..................

Joe Sica

freestylegreek

I will contact them every single day until they resolve this issue.

Something tells me they're blocking incoming calls cause when i ask them if any telco's are blocking numbers they said it might be were not sure then they advised me to call my cell phone provider and tell them to open UDP 5060 ...

freestylegreek

Other people are having the same issue and magicjack is claiming the telco's are blocking numbers but i think magicjack is blocking certain numbers so people cant call in. Ive been talking to magicjack over 20 times today and still no help.

It never occurred to me that someone else might have this ...

freestylegreek

Well are you sure? Like its not just me that is having these issues other people have and ever since March i had 0 issues and now with the update Magicjack has done and with the whole telco or magicjack or whoever blocking numbers it sounds like magicjack is causing issues then the issue being me.

freestylegreek

Internet Explorer cannot display the webpage is the error im getting.

Odd when i went to this address http://voiptest.8x8.com/ it worked.

freestylegreek

I cant even call my own mj line on my cell phone or any other line around where i live.

Sometimes it rings and sometimes it doesnt.

All MJ told me was some Telco companies are blocking lines.

freestylegreek

My area code is 647 and i got my number in March and was going fine till now in August and sometimes it rings and other times it gives a fast busy signal.

Its very sad when a tech support agent wont even answer your question and just goes around it.

freestylegreek

I sure hope they fix it cause its a bother when people try to call me especially family and its always a busy signal.

freestylegreek

K so 20 times with texting magicjack tech support and really no help at all and only 1 time they transfered me to a higher level tech and i was chatting with him and i gave him my info and he of course told me he would speak to the engineers and they would look into it.

A couple of things I told ...

freestylegreek

I hope they fix it soon too cause i spoke to 20 tech agents and they wont answer my question if the problem is on their end or not. But i know the problem is on their end.

freestylegreek

Ya it seems the magicjack tech support people dont want to answer questions that have to do with servers.

I surely hope they fix this damn problem.

freestylegreek

I'm getting fast busy signals for incoming calls and i know the problem is with magicjack and NOT us.

They better fix it soon.

freestylegreek

I too am having issues and i'm glad i'm not a business cause imagine if you run a business and people are trying to call your business and think your out of business cause whenever they call it gets fast busy signals.

Well I hope they fix it cause its on "their" end not ours and they have to ...

freestylegreek

I think their new upgrade is messing up the incoming calls. I told magic jack over 20 times chatting with different tech supports low and higher ups and told them the problem is on their end and showed them a link or a few links to sites where people have the same issue. I was very stressed out over ...

freestylegreek

I have SP2 and after killing the magicjack process i cant safely remove hardware. So i think i will try to SP3 and see if that works out for me.

freestylegreek

Thanks Joe. When i restart my pc the first thing i will do is install SP3 and i know nothing about making an image. I tried that once but it didnt go so well so i wont be bothering touching that.

freestylegreek

K Joe this is really frustrating cause i after closing the magicjack.exe i still cant release the hardware safely. So do you think its cause i dont have SP3 and i only have SP2?

freestylegreek

What does the mjkill.exe do? How are you able to safely remove hardware now?

I think Joe has SP3 and i got SP2 so maybe thats why the safely remove hardware wont work after i kill the magicjack.exe process.

This may be dated information, what with all the upgrades, but I believe you can do a ...

freestylegreek

$20? Im paying only $10 extra per year.

freestylegreek

Joe i read on another thread that u have xp SP3? I have SP2 maybe thats also why i cant do this safely remove hardware? Maybe tomorrow since its getting a bit to late in the night to do a major windows update i will look into updating to sp3 and seeing it fixes anything.

freestylegreek

I have this cdrom thing and the other thing u mentioned really frustrating me cause i cant even safely remove hardware even after killing the magicjack process.

freestylegreek

K Joe you really have my confused are you having issues safely removing hardware or not cause i thought you had no issues doing it and now your telling me you are having issues?

freestylegreek

K Joe sorry but still doesnt work and i truly dont know what on earth is making me not being able to safely remove hardware. Ive done this maybe 6 times with the removing the magicjack process and then doing the whole safely remove hardware which doesnt work then unplugging and replugging it back in ...

freestylegreek

Joe what do you do to safely remove hardware? Do you just left click on the icon and click on the usb mass storage device it has listed cause for me it has 2 drives listed on the same line. So i click on that and of course it wont let me remove the hardware.

freestylegreek

Well for the heck of it I would close first the AV and then try to safely remove, and if that doesnt work, then the firewall.

I remember years ago I used Zone Alarm Firewall and it was stopping a scan from running after the PC was rebooted. So stranger things have happened. Currently I use Comodo ...

freestylegreek

kuhntech wrote:Go into Task Manager and kill the magicjack.exe process then remove the MJ hardware.

Wouldnt that ruin the hardware of magicjack? Wouldnt it corrupt whats programming the magicjack next time you put it in and do it over and over again?

freestylegreek

Nothing else is running except for the usual like firewall and virus scanner and thats it. When i got to do safely removal hardware i dont have anything running and again just the usual 2 items.

freestylegreek

Hey there did the whole kill process and it waited like 20 minutes or even as long as 2 hours and just gave up and said ok i cant safely remove hardware so i dont know why it works for you but not for me.

freestylegreek

So i got the magicjack and i noticed i cant even safely remove hardware. I know how to do it as i've used usb keys and external hard drives all the time and that works fine.

So of course i cant safely remove hardware cause magicjack softphone is still running. So i create a shortcut and make it ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 45 matches

Re: This has always happened to us

Re: Joe

Still getting busy signals for incoming calls.

How can I safely remove hardware? I'm having issues with it