magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

resolved

When I use magic jack from my telephone the sound is fine. When I do not plug in my handset and try to use my computer the audio is very hesitant and tough to hear. There has to be a conflict with another program but I can't figure out which one. I believe this because when I used system restore and ...

thanks for all your help... i guess we are out of ideas... i am returning this POS... btw, i bought a powered hub like tech support suggested and it got fried when i pluugged mj into it... gl to all...

BW

nope i have alwys gotten a dial tone but never 'connected to the internet' always get the same message on the softpad please connect to the internet and doubleclick here. i tried to dial, btw, but nothing ever happened...

nope it still says at the top center of the dialing pad where it says magic jack.... please connect to the internet and double click here which i have done. it asks for email and password which i input but it just goes back to the same key pad with the same message please connect to the internet and ...

i downloaded wireshark and got this message The NPF driver isn't running. You may have trouble
capturing or listing interfaces. other than that not sure how to do what you requested. btw, i did establish i'net direct to modem. i disabled my firewall immediately. once again tx to all. if nothing else ...

the modem is an arris tm 502g. coax in ethernet to computer/router telephone line to telephones... btw, i spoke to t/w and after a great deal of hemming and haaaing they told me that their phone uses port 80. i asked tcp 80 and she had no clue and told me to call road runner which i did and they ...

well the good news???? when i connected directly into the modem it still does not work. at the top of the dialing pad where it says magic jack it says please connect to the internet and double click here which i have done. it asks for email and password which i input but it just goes back to the ...

that pc config cost 30 bucs. not sure i want to spend that when there are no guarantees that this will work. i will try input myself, of course, not sure if i know what i'm doing but i really appreciate the help.

thanks,

BW

I want to thank all for your help. I am not the most sophisticated of computer guys but understand enough to get by. This is my router Netgear WGR614 54Mbps Wireless Firewall Router. I know how to get into the setup and saw the advanced setting for port forwarding and triggering but am not really ...

6000

btw, my test score was 4.2

yes i have a dial tone
i cannot make an outgoing call
i did not get a ring when i called my number it went straight to a recording which added an extension adding 01 to my 10 digit phone #.
i believe the server is not seeing my unit.
when i plugged into another computer it shut down saying 'windows ...

sorry when i run magicfix it is all green check marks but tells me it is unable to access magic jack plug in again or contact customer service

like i said i plugged in the unit everything was working fine but i could not log in after i got my phone number i ran magicfix from the magicjack website and it sais the computer did not recognize magic jack i was told to put the unit in a different usb port and try again which i did. if the ...

who can't spell too well

I received my unit yesterday and when I plugged it in everything seemed to be working ok I registered got my ohone number but it would not work I ran magicfix and was told the computer did not recognize magicjack. I chatted with tech support and they had me do the usual stuff, download upgrade ...