magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

pbjandfritos

Hello peterinco,

The Best alternative to Magic Jack is the NetTALK Duo. They have great customer service and technical support. Their website is http://www.nettalk.com

Hope this helps.

Ernie

pbjandfritos

Hello,

You might want to send a detailed e-mail to [email protected]
Some people have had success in doing this.

Hope this helps.

Ernie

pbjandfritos

I don't think that I will buy the Magic Jack +. I have been using NetTalk , and I am happy with it. NetTalk has real customer service unlike MJ. Hope this is a successful product. I guess time will tell.

Ernie

pbjandfritos

This is my last resort, I've spent hours online chatting with the MJ reps, they have given me every possible scenario and nothing has worked. My problem is, When I receive calls, MJ just picks it up on the pc, not my phone. And before you guys start yelling at me, yes I am not on headset, I am on ...

pbjandfritos

It has never happened to me before, but over the last 2 months I have managed to break the USB connectors of the new MJs that I bought.

My laptops do not work with the MJ supplied cable so I plug them in directly.

After the recent goofups I bought some powered hubs and am having dropped calls.

I ...

pbjandfritos

This problem never happened. I think that it is a surver issue because when I call him sometimes I get the fast busy. My friend has Comcast Digital Voice as a phone provider. He says that that problem doesn't happen when other people call him. I have the same setup that I have been running for over ...

pbjandfritos

Actually, the issue is different than what I described earlier. When I call my friend who has comcast, I ccan talk for about 30-40 seconds. Then the call hangs up. When he calls me back, it doesn't happen. When I call his T-mobile Cell Phone, I can talk to him with no problems. I am not going to ...

pbjandfritos

I do not have Comcast, but My friend has Comcast Digital Voice, and it just started happening today.

pbjandfritos

My MJ was working OK until some time recently. When I made a call to my friend, I could hear him for about one minute, and then I couldn't hear him. On Incoming calls, this problem doesn't happen. Anybody experiencing this? He has comcast.

Ernie

pbjandfritos

Have you tried MJ on a different computer? Also try plugging the MJ into a rear USB port or get a Powered Hub. Also do not use the extension cord because it can cause many problems. If these tips do not help, I would purchase a new dongle from Radio Shack or somewhere else. Note: Before you plug in ...

pbjandfritos

Hello,

I am considering getting the NetTalk Duo. One thing that I heard is that is "Router picky". I have a Netgear WGR614v4 router and it works well with the MJ. Will it work with the duo? It is an older router. My family bought it in the summer of 2004.

Ernie

pbjandfritos

NetTalk has a similar feature. You can call forward up to multiple numbers. If the first hnumber is busy, it will go to the next number and so on. You can also get a free google voice account. Hope this helps.

Ernie

pbjandfritos

Ok, got it fixed. I live chatted mj support and they refreshed my connection and that seemed to fix it. I now can receive calls without them going straight to voicemail. I will test it out again in a minute, because I need to make a call. I will post back if it is still working. She said that the ...

pbjandfritos

I am having the same problem as of last Saturday. I have a US Magic Jack number, and I tryed to call my friend's cell phone and I stopped hearing him after five minutes. He has T Mobile, and sometimes it does it on incoming calls too. When I try dialing his home number, it doesn't happen. He has ...

pbjandfritos

Sounds like you are having surver problems. You should chat MJ and have them change your surver.

Hope this helps.

Ernie

pbjandfritos

It was posted on their forum last week.

pbjandfritos

NT has beet MJ to the punch with their Smartphone App! Quoted from Vengy at the NetTalk Forum:
"Hello everyone! Wanted to announce that we have released a new smartphone app for iPhone/iPod, blackberry, and androids!

For more information check out http://www.nettalk.com/smartphone

or for the ...

pbjandfritos

Get a NetTalk Duo. Their website is http://www.nettalk.com You do not have to plug it in to a computer in order for it to work.

Ernie

pbjandfritos

MJ Support fixed my problem! It was werth chatting them. When I was trying to place a call, I got a dial tone after pressing a number. somehow my MJ rang itself and then hung up. Then I Placed a test call using my cell phone and My dad answered my MJ Phone. I asked him can you hear me from the phone ...

pbjandfritos

I chatted for an hour yesterday, and the person that I was chatting with says that she notified the injaneers about it and it will take a while.

pbjandfritos

Lets get back to the topic... My MJ Outgoing call limit has been 90 minutes since July. And Joe, you are wrong about the outgoing call limit for NetTalk. According to their website, it says that their call limit is three hours.

Ernie

pbjandfritos

I still cannot hear incoming calls, but My outgoing calls work just fine. I looked at the instructions on how to change survers, and it is too dificult for me to do. I wonder if buying a Fourth Gen MJ will fix the problem?

Ernie.

pbjandfritos

I am having the same problem, again. I knowticed it a few hours ago. I thought the problem happened because my power ran out, due to high winds. I had someone reset the router, and that didn't work. Also for the last few weeks, when I am on a call, The MJ is skipping. I can here the person, but it ...

pbjandfritos

Was it an incoming call? If it is an incoming call, There is no two HR limit. If it is an outgoing call, it is an 2 HR Limit.

pbjandfritos

Hello Nugrl,

Try uninstalling Magic Jack from the control pannel. Then Plug in your MJ and soon as you plug it in, hold down the Shift key for five seconds to prevent the Magic Jack softphone from coming up. Then run http://upgrades.magicjack.com/upgrade/upgrade.exe

Hope this helps.

Ernie

pbjandfritos

I use a panasonic cordless handset that has a base and another phone. It rings fine.

pbjandfritos

I tried my MJ on Wifi on a computer running Windows 7, and I didn't have any problems. I have 2 MBPS Download and 500kbps upload speed. However, My MJ is on a hardwired computer running Windows XP SP3.

Ernie

pbjandfritos

My 911 was yellow for a few weeks, and a few days it turned green. I guess you will have to wait.

Ernie

pbjandfritos

You're welcome.

pbjandfritos

Try signing out and back in. You will find it under the menu.

Hope this helps.

Ernie

pbjandfritos

Sounds like your MJ is defective. You should buy a new one.

Sorry...

Ernie

pbjandfritos

Hello,

The Best Antivirus software that I would recommend is Microsoft Security Essentials. It is free and it doesn't use up a lot of system resources. One thing, in order to run it, you need a leagle version of windows. Also, it isn't a good idea to run two or more antivirus programs at the same ...

pbjandfritos

Hello,

Sounds like Your MJ or your sound card whent bad. If I were you, I would try it on another computer and see if it works. If you bought it at a store, you should take it back and get a new one.

Hope this helps.

Ernie

pbjandfritos

Hello,

What is the problem with the Magic Jack forum? This has just started today. Can one of the admins explain what's going on? ?

Ernie

pbjandfritos

It's a good idea to boot up with the MJ unplugged and waight until you get to the desktop. Then plug it back in. That's what I do all the time.

Ernie

pbjandfritos

Is it possible to transfer your phone number from one mj to another mj? I tried searching for the answer to that one, but didn't really find anything on it.

The reason I ask is because I just went out and bought a second mj, brought it home, activated it, and only after doing so, read on here ...

pbjandfritos

Hello,

I suggest that when you shut down your computer to end the Magic Jack process in task Maniger and unplug.

Hope this tip helps.

Ernie

pbjandfritos

Net Talk also has a call limit per month. If you use 5000 minutes, they will turminate your service. Also NetTalk has a 180 minut limit. That is an hour more than Magic Jack's Outbound call limit.

Ernie

pbjandfritos

Hello,

Sorry that your MJ is giving you trouble. Are you using the extension cord that came with your MJ? Don't use it as it can cause many problems. How fast is your Internet connection? What kind of router are you using? Does it have the latest fermware? Also try to go to a retail store and buy ...

pbjandfritos

Hello,

Try resetting your router. Also, when you get an incoming call, try to press the flash button twice and see if you can hear them. Also, are you using the extension cord with your MJ? Don't as it can cause many problems.

Hope these tips help.

Ernie

pbjandfritos

From The MJ Tos:
"If magicJack sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack's customer's usage, or a customer who calls more than 50 different telephone numbers per day, or systematic or intentional misuse, it reserves ...

pbjandfritos

fatmaninthebathtub wrote:How do you check the version you have?

Click on the menu,and click about. Hope this helps.

Ernie

pbjandfritos

No problems after two years... I used the phone this morning okay. Now a couple of hours later I get the message on the bottom of my softphone "Not connected, No 911 info available".

I have a great internet cable connection... proved when I bring up my browser however the MJ website won't come up ...

pbjandfritos

Sounds like it was a memory issue. It is a good idea to shut down your computer and reboot it again every few days. That resets the memory. Restarting it doesn't reset the memory. I am glad that I got it working for you!

Ernie

pbjandfritos

I had the same issue earlier. I have WOW! as my service provider. I got a dial tone, but every number I dialed I got dead air or a fast busy signal. I am glad it works now!

Ernie

pbjandfritos

Alphamale wrote:Now my keypad says not connected and no 911 available. What is going on here?

Try to turn off your computer, turn back on your computer, start MJ, and see what happens.

Ernie

pbjandfritos

The upgrade link is http://upgrades.magicjack.com/upgrade/upgrade.exe Then run the upgrade. Note: Make sure your MJ is plugged in.

Ernie

pbjandfritos

Have been using my magicjack for about 20 months and it has worked great and the only fix I did was the one for the caller id back when I first got it.

The internet went out in my neighborhood and when it came back on yesterday- my magicjack won't load.

When I put it in the USB the light turns ...

pbjandfritos

What the hell is this? I ran Malwarebytes on two of my systems here that have had the mj/mf installed on it, and this is the result I am getting from malwarebytes. can anyone tell me what this is?

You might want to go post this to the PC Phone Soft forum at http://support.pcphonesoft.com or e ...

pbjandfritos

The other issue is fixed as well. I am glad my MJ is working well again!

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

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