magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Well, we're certainly willing to try a powered USB hub (in fact we already own one that we use on another PC, just have to figure out where I stashed the power brick since we use it unpowered).

I take it that you think the USB power issue is more likely the culprit than my phone?

update: our problem is NOT fixed. Received several calls today, answered using both our corded and wireless handset, silence on the line. I did discover that, from the caller's side, there is no indication that the phone has been answered - they just hear the phone ring the predetermined number of ...

Might be time to scope out your underlying internet connection.

Try running the test routine at http://myvoipspeed.visualware.com
(requires Java)
Choose a server near you or use the Dulles, VA selection which will give you 4 tabs worth of results. Pay close attention to packet loss, jitter and MOS ...

I run my MJ on my main home PC with firewall and antivirus software (AND a 2wire router with ATT internet).
I did not need to adjust a thing to make it work.
I was running McAfee, now I am running Microsoft Security Essential.
Both have different firewalls and I didn't need to change anything.
I ...

Have you looked into a POWERED USB hub?? Tried a different USB port ( in the back of the PC if possible)? AND if you are using the extension cord which came with the MJ, DON'T. It causes WAY to many problems than it is worth.

Joe Sica

No, because the MJ is already plugged directly into the PC ...

I second this question - we have an answering machine built into our phone that we've grown used to using, but since switching to MJ all voicemail gets intercepted by MJ and the phone's answering machine never kicks in. Any way to disable MJ's voicemail?

There probably isn't a sticky because there are so many different types of routers.

I bet if you search you could find more info about modem/router settings.

Good point about the large number of routers - it would be hard to post detailed instructions for all the different models out there ...

Hello,

We're new to magicjack (had it for about a month now) and although we love the concept and $$ savings, the product has not worked well for us at all. Our MJ is plugged into my wife's Windows XP computer over USB, and the wife's computer is physically plugged into a router which is plugged ...