Search found 5 matches

by lostvoyager
Sat Sep 11, 2010 3:12 pm
Forum: Magic Jack Technical Support
Topic: magicjack does not star with windows
Replies: 3
Views: 2825

Try this

Find where the MagicJack setup component is stored on your computer and copy and paste it to the startup folder. Restart your computer and that should do the trick.
by lostvoyager
Tue Sep 07, 2010 9:05 am
Forum: Magic Jack Technical Support
Topic: Odd start up for MJ; could use advice
Replies: 1
Views: 1840

Odd start up for MJ; could use advice

Lately, whenever I restart my computer ( I am running windows xp) MJ begins to start and as soon as the dial pad is up puts up a separate screen (which will not go away) saying congratulatiuons on buying MJ, click here, and of course nothing happens and MJ stays in a state of almost ready to use. If ...
by lostvoyager
Sat Sep 04, 2010 8:53 pm
Forum: magicJack Reviews, Rants and Raves
Topic: customer support - an all time low!
Replies: 7
Views: 7954

BOTs?

Interseting idea about the BOTs so I tried to access chat as an English language challenged individual, and I got the sense that I was dealing with a real person.

Here is the text of the encounter:

Please wait for a site operator to respond.

You are now chatting with 'Gabriela'

Your Issue ID ...
by lostvoyager
Sun Aug 29, 2010 10:03 pm
Forum: magicJack Reviews, Rants and Raves
Topic: customer support - an all time low!
Replies: 7
Views: 7954

It has always been a challenge to deal with tech support, but in the beginning you had a phone number to call certain daytime hours Monday to Friday.
And later when they introduced the non-English speaking phony named Pakistani or Indian support personnel, at least they stayed with you to "assist ...
by lostvoyager
Mon Aug 23, 2010 9:00 am
Forum: magicJack Reviews, Rants and Raves
Topic: customer support - an all time low!
Replies: 7
Views: 7954

customer support - an all time low!

I know, I know, MJ customer support sucks, but after this past weekend it has reached an all time low. Not only was I disconnected 4 times, not only was I given the wrong information 3 times, not only was I assured that what they had done was the "fix" and I had "nothing to worry about", which of ...