magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Thank you for your help. I really appreciate it.

Please clarify. When I purchased my first MJ, I had to pay 19.95 for the first year. This one I have not purchased my first year.

If you read my previous post entitled Problem All Day you can see my MJ is gone. Nobody can help me get it working. The Chat guys who supposedly know how to fix it, failed many times.

Yesterday I purchased a new one. My question now is:

Can I register this new one on my existing account, which I ...

Well I have given up.

Here is the final chat which also failed.

You are now chatting with 'Ivan'

Your Issue ID for this chat
Ivan: Hi, this is Ivan

I have am going on 4 hours of chat. Over an hour last night and I started around 8:40 am today. We have deleted software, cleaned ports ...

Please define a "Soft Phone". My attached phone has a menu but no soft ware info.

I keep looking at the properties, but cannot find the version. Can you tell me where it is located:

Windows 7 Pro, 64 bit.

The middle screen states:

Please connect to the internet and double click here.

When I do it states:

Magicjack was unable to connect to our registration server.
Please check your internet connection. If you can browse other web pages, it means our server is temporarily down. Please restart the ...

OK, thank for your information. I was under the assumption that only I had that Sleep problem. Funny, I have to reboot the entire computer. It does not work with rebooting MJ.

Thank you again.

Cannot be sure this is your problem, but automatic shut downs occur when temperature gets to high.

Laptops tend to run very high in heat.

Try a cool air conditioned area.

I have had Magicjack for almost 2 years. Up until now it worked differently. I was never able to shut it down the way I can now. Recently I received an update and now I can right click and restart. Is this something new?

Now when I click on the X in the upper right corner, it warns me it will shut ...

Why would it be a problem for you to just take your current mJ with you when you are traveling?

I would prefer a different majicjack during my travels. It it gets lost, whoever finds it will have the different phone book listings.

Very true, what I have found is Windows 7 issues depend upon each computer. Windows 7 is very good and modern, but some of the older software can have a problem.

I have had USB port issues with Magicjack installation on and off on my Windows 7. I use it also on my XP laptop and so far have had no ...

I too have Windows Pro 7, 64 bit, and it has several issues. One thing is download and install the XP Mode Software from Windows. That will help 7 connect to all the older software.

It is a must, if you want to use older technology.

I have searched this forum to see if I can find this answer, but have not had any luck.

If I purchase one or two more magicjacks, can I register them with the same phone number I currently have for Number 1 Magic Jack?

I sometimes travel with my Laptop computer and have internet connections in ...

One more question, just in case I need it.

Is there now un-install software on magic jack site? On this website it is listed as manual do it yourself. Those postings are a few years old.

OK, I found a link on the FAQ forum

I forget what the old train yard is now. For a while it was one of the ...

What drives me crazy is this has happened on and off several times. Usually just re-boot works.

I think it may be my external USB ports. I get an occasional error message that the software cannot identify the item in a USB port, even when it is empty.

BTW in your area was the Lehigh and New ...

NW of Allentown.

Magic Jack is now working on my laptop. I am now worried about the desk top because it is a lot easier to use.

My desk top is still pretty new, Windows 7, Pro 64 bit. I hope I do not have reinstall a back up.

Thank you, I will try it an another computer.

BTW I am from NE Pa., also.

I plug magicjack into my USB port and up it comes. It will not download my contacts, it tells me I have to sign in.

It also tells me I have to register and when clicking on a link, up comes a red beta page.

The last attempt told me the file could not load, the system was using it elsewhere. I ...