magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Just got off Chat yet again. An interesting session. Seems like the agent knew all about the issue and had me enter a DNS address. Make sense.

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You are now chatting with 'Nataie'

Your Issue ID for this chat is LTK43605070006X

Nataie: Hello, how may I ...

Well, after working all week they "refreshed" my account and the last 3 calls went for 5 minutes and died. What a bunch of clueless twits. Back to the chat to get another refresh and hopefully I will be put on a working server.

I don't know what a refresh is but things have been running Ok for the last few days. I call them everyday to see if there is an update.

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You are now chatting with 'Aram'
Your Issue ID for this chat is LTK43605061036X
Aram: Hello, how may I help you?
Me ...

Other than call them everday and ask when it going to be fixed I have nothing to add. It isn't anything with your system/settings it is an MJ issue and they need to come to the table. I guess bad press is the only thing left.

How do we get MJ to admit there is an issue? Nothing on the official web site. Has anyone that called MJ been asked for log information or been asked to work with their support folks. I get the feeling that we are being ignored. Is it really a “Canadian” issue? Is anyone is this forum based in the ...

Please take the time to make sure that you go to the official MJ site and go through the agony of using Chat to report your issue. Lots of us have the same issue and the more they hear about it the better.

Sadly it made no difference. 3 test calls, all made it to 5:30 before I quit. 4th call lasted 23:37 before I hung up. Next call 5 minutes and it died. Called the same number without changing anything and it lasted 10:30 before I hung up.

>>I know I know.. Just busting on you..

Meany....

OK reaching for something here. When the MJ is running there are USB devices called TigerJet HardDisk USB Device and TigerJet CD-ROM USB Device under Computer Management/Storage/removable Storage/libraries. The properties general tab has a setting ...

Sorry, should have said,, use Chat.

Lets keep after MJ. Keep calling (I am) and have them keep escalating to their internal folks. Also point them to this note. Maybe they will get the hint. We are paying for a service, not a 5 minute call.

Alfer, welcome to frustration land. Same issue at this end. Worked all day with incoming and outgoing calls of all lengths. Then it showed up in the evening. Exactly 5:00 minutes. Had to restart everything. Lets keep “chatting” with MJ. Maybe if there are enough complaints they will escalate.

Can ...

Sounds like it is a known problem?

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You are now chatting with xxxxxx

Your Issue ID for this chat is xxxxxxxxxxx

MJ: Hello, how may I help you?

Me: hello I had xxxxxxxxx open last week. I need to de-install and re-install my MJ frequently. Is MJ aware ...

Good work. A lot of effort for something that used to work and has stopped without any notice. MJ needs to change the home page to "make free calls, except to toll free numbers"

Remove the MJ. Run the "remove" script from the MJ site. Wait 5 minutes. Plug it in with the phone unattached. It will boot up. Plug the phone in and run the "update" application.

I wonder why MJ will not admit there is a problem with the update and some of the units?

Hey have you tried a Canadian ...

A fresh start each time something changes is the key. Removed the MJ and went for a pint. Came back and ran the mjRemover program. Plugged the MJ into the USB slot without the phone attached. After it initialized ran the upgrade again. Plugged the “old” phone in. Ran the upgrade again. All is ...

Oh, I pointed the help desk person to this topic. The "update" has a flaw and MJ need to admit it. Does anyone know if MJ reads these posts?

I’m not sure the root cause has been found for the 5 minute cut out. My phone, a Bell 390 was installed on a MJ back in March of this year. Worked 100%. They sent me an update and then the 5 minute cut out started. Tried on 3 different systems with 3 different images of XP. Same thing. Nothing ...

I think this issue is either back or growing. The issue for me started last week. Worked fine before this. I "chatted" with the help line today and at first they made it sound like it was a problem with the line I was calling. Then they asked for 5 numbers that failed. I gave them Sun Life, Shaw ...