Search found 7 matches

by mzteek
Tue Dec 04, 2012 8:03 pm
Forum: Magic Jack Technical Support
Topic: Subscription Renewal
Replies: 9
Views: 8497

Two Canadian credit cards, one American credit card and 6+days later and still now renewal code and my account is still under review! I ordered an Ooma last night and hopefully that will work. Nettalk won't have the porting available until February so Ooma it is. At this point even if I did get my ...
by mzteek
Mon Dec 03, 2012 1:58 pm
Forum: Magic Jack Technical Support
Topic: Subscription Renewal
Replies: 9
Views: 8497

I typically don't make more than 5 calls a day. I purchased the MJ+ with a Canadian Credit card and had it registered in my account setting. I had used it with the standard MJ and when I upgraded to the MJ+. I also have transaction numbers for my purchases. I guess I could try again using my ...
by mzteek
Mon Dec 03, 2012 9:22 am
Forum: Magic Jack Technical Support
Topic: Subscription Renewal
Replies: 9
Views: 8497

I have no idea what I did or didn't do. As to being over minutes I didn't know there was a limit.

I have a Canadian MJ+, and an American MJ. I tried to renew the American one last night out of desperation and that didn't work either.
I just contacted support again and they tell me my account is ...
by mzteek
Sun Dec 02, 2012 11:41 am
Forum: Magic Jack Technical Support
Topic: Subscription Renewal
Replies: 9
Views: 8497

I am in Canada. I just got off chat support and the same old cut and paste response. It's driving me nuts!
by mzteek
Sun Dec 02, 2012 10:47 am
Forum: Magic Jack Technical Support
Topic: Subscription Renewal
Replies: 9
Views: 8497

Subscription Renewal

My subscription was up for renewal so I followed the online instructions to do so. The screen shows that I have a one years subscription but ...... apparently I don't. I contacted MJ support and they said my account is under review. I asked if I should try and pay again, response was no, just be ...
by mzteek
Fri Nov 19, 2010 4:09 pm
Forum: Magic Jack Technical Support
Topic: Five Minute Limit For Canadian Subscribers??
Replies: 16
Views: 14439

5 minute crash & burn

The 204 exchange has the same problem. Not only does it drop the call in 5 minutes it has numerous other problems such as:
- tells incoming callers there is a network problem
- constant busy tone
- will not call forward to my personal cell phone but will to my work cell
- when on a call longer than ...
by mzteek
Thu Nov 18, 2010 4:28 pm
Forum: Magic Jack Technical Support
Topic: 5 minute limit
Replies: 74
Views: 52958

5 minute limit

I have a 204 area code in Canada and am having the same 5 minute out going call limit. I have tried the following to no avail other than fustration:

Unplugged the moden, MJ and everthing that could ever need resetting
ran countless upgrades
made numerous port exceptions
adjusted the audio settings ...