magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

That is a tough one to answer, but my best guess is that I am close to 80,000 within a 5 mile radius. Melbourne is the nearest city, about 9 miles away and certainly has that kind of density.

All I can do is add to the list of issues with some incoming calls. I have some where you can not hear the caller at all, but they can hear you. I also have ones where the call is disconnected at exactly 15 minutes and one second. All other incoming and outgoing calls are normal. And yes, each ...

For sure the MJ+ once plugged into the computer happily announced it was doing an update. And for good measure I did the power down/up routine for the modem, router and MJ+ too. As few of my calls run 15 minutes, it may take months to detect if it made any difference, but my initial test using ...

Actually I have done none of the above, and also haven't plugged the MJ+ into the computer for at least a year so it may not be up to date either. So in the spirit of shotgun hunting, I'll do all of those items and see if it makes any difference. Best I can say is that it is not the router settings ...

My old style MP+ has developed an interesting annoyance. At exactly 15 minutes to the second, it stops delivering the incoming voice, but the person on the other end stills hears the outgoing conversation. Being rather one sided, you soon figure out that half the conversation is missing. Hanging up ...

I'll give the very obvious answer, the MJ+ unit is bad. If you can't get it to work while hanging off of the computer, it doesn't leave much to the imagination.

The odds are it is low bandwidth internet or if you are plugged into your computer, it may be busy enough to not keep up. If you are doing lots of stuff on the internet at the same time you are making calls, a choppy sound could easily result.

I also experience this delay when first talking on the phone. You get no indication that a connection has occured and have to repeat Hello several times b4 the other party hears it. No cure that I have read about and I have played with the router settings a lot. I don't use the MJ+ connected through ...

I think the answer is that people who buy don't often research the issue in depth b4 they buy the thing. Then, they only encounter the truly wretched tech support when and if they have real trouble getting it to work. And they don't find THIS site until after the tech support failed to get it to ...

My cheap Uniden Dect6 accepts only the caller ID time, and that is set by MJ to be EST. At least it is right for about 1/2 the year for me in Florida. I did set the router time, but it had no effect on the phone time.

It seems to be a little more complicated. Exactly ONE caller ID had a name attached with it and it was not also in my address book. Hasn't ever happened again.

If you are using the old MJ instead of the newer MJ+, it must be connected to the computer to function. In that case, it will not appear in your router listing. Only the MJ+, connected directly to the router will then show in the router's device listing.

If you can, try using a headset or your computer mic and speakers. There is a possibility that the phone is what is not disconnecting (staying off hook to the MJ). But if it works completely properly on your computer, then it really has to be an issue with the router or the dongle power supply.

Do a search of error 23. There are lots of responses to how to go about fixing this issue with the router.

I successfully make MJ+ international calls while connected to my router. You probably have some blocked settings in the router. Sorry, don't know what they might be but I have had to place my MJ+ in the DMZ, do port forwarding and other setting changes to make MJ+ work without constant error 23 ...

Doesn't leave too much to the imagination. If it works on your computer, but not on the router it really must be router settings conflicting with the MJ. You should consider looking on this BB for all the issues associated with router settings and give them all a go. Putting the thing into the DMZ ...

I don't recommend holding your breath. Their customer support is non-existant and broken doesn't seem to be an adequate cause for an update either.

The short answer is yes, it happens to me also. Seems entirely random, some conversations go for a 1/2 hour with no problem, others you are talking to yourself after just a few minutes. Same solution, when you know you are talking to the air, hang up and redial. It has always worked as a solution ...

You probably have to set the correct time in the router. Mine has an automatic update feature so that I only had to check that option and it was correct from that point forward.

I recommend taking your time on this decision. There are lots of issues with MJ that you should explore before trying to port the home number. You can work most of them down b4 you port and allow enough time to experience all the ills of MJ b4 you make the committment. The time to actually ...

Another hidden "benefit" of MJ+ is the constant barrage of telemarketer calls that come with it. My ported home phone line never had these calls before it was sent to the MJ+. I wonder if those minutes goes towards you excessive usage count?

Do a search on Error 23 and you will find lots of discussion and possible cures. It is the MJ+ failing to connect when it calls home. Probable software conflict with the router.

Good solution. I never fully eliminated this problem in my Dlink installation, but did confirm that the problem went away with a Belkin N150 router instead. It never goes down on the Belkin, but does fail several times a day on the Dlink. Powering down always fixes the problem immediately. I guess ...

I successfully ported my service with Brighthouse to the MJ+ with no problems at all. Took just over a week. Quality while not spectacular is OK most of the time. VM worked as advertised. Works with my home answering machine set for 3 rings. Other telco providers may yield different results!

I gave up trying to find out just what REN MJ+ would support. Mine drives 2.5 total in the house without any observed problem. All phones ring just fine. I think you will find that there was a space between 0.1 and the B. Most of the newer phones are fractional REN units, particularly the powered ...

I did forward the ports listed and I do have CID displayed on my phone. The MJ+ is behind the router.

I'm sorry to say that the problem seems to be entirely related to MJ+ and Dlink routers. My DIR 600 wireless has this same issue. A newly installed Belkin N150 router has now been running for 3 days with NO outages. I couldn't make a single day work with my Dlink. Whether to blame Dlink or MJ is a ...

In my case, I only have to power down the MJ+ to clear errors and have it reconnect. Less of a headache than shutting down the router and cable modem. Give it a try.

I'm still troubleshooting this error. The MJ+ calls home about every 30 minutes or so. If it does not make connection to its server, it puts the out to lunch sign up (Error 23) and then it can take a variable amount of time b4 it again comes alive. In my case, it took another 30 mins for it to ...

I also have this problem. It comes and goes, a power reset to the MJ+ has always fixed it. Chat support has been useless. Sometimes it resets itself, the green lite stays on steady along with the yellow lite. After some length of time the green flashes wildly and then the yellow goes back to its ...

I have looked all over to try to answer the question of just how many telephone devices the magicjack or the plus version can drive. I have a house full of extention phones all wired together. The telephone company easily drives all of them, but will the magicjack do the same without going up in a ...

That is exactly what happens with me and the same result with tech support (or more precisely, non support). This device is not ready for prime time. And there is no particular reason to believe the issue lies with the little dongle device, it could just as well be a failure of service at magic jack ...

I am having exactly the same issue with a Dlink router. Got the runaround with tech support. Kicked up one notch as well, did the usual checking to see it works for a while. Clearly a bug in their software.