magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

greenman

It all looks normal to me.
How are you measuring the bandwidth discrepancy (70kbps) you were talking about earlier? Any screenshots?

greenman

Connected to my PC.

Are you using a phone or a mic/speaker setup?

If you can discern no reason why traffic is going through you computer, your machine may be compromised. It can't hurt to check out what's using that bandwidth and why.

Can you verify that the traffic is going through your VoIP ...

greenman

hartterc wrote:I don't have or use WiFi. It's always using that much bandwidth every day all day long whether its idle or in use.

Is your magicJack connected directly to your router or your computer? I'm guessing computer.

greenman

There may not have been answers because others are not experiencing what you're talking about.

When I am not making a call, there is an occasional, almost immeasurable blip, like the mJ is contacting a server as a sanity check.

When I'm on a call, I see just under 80kbps (9.7 KBps) during the ...

greenman

Gotten the email ad yet?

http://www.magicjack.com/magicJackGO.html

New form-factor. Same general size. Sans USB and microSDIO.

Who's in?

greenman

First, it looks like you have a modem/router combo, so there should be nothing that is keeping you from using the magicJack.

Here's a previous thread from a couple years ago that might help:
http://www.phoneservicesupport.com/magic-jack-plus-and-at-t-uverse-motorola-nvg510-t11814.html

I know it ...

greenman

UPDATE: after all the hours spent on chat help, I decided to try and fix it late last night. I did the DMZ thing again, and it did not work. Played around with DHCP, did not work. Did several reboots, replaced the power adapter, did not work. Put the factory power adapter back and deleted DMZ. The ...

greenman

From the press release...

I hope that means they're going to step up customer service.

Customer service veteran with depth of telecom expertise will manage and develop enhanced VoIP client experience

WEST PALM BEACH, Fla. & JERUSALEM--(BUSINESS WIRE)-- magicJack VocalTec, Ltd (NASDAQ: CALL), a ...

greenman

Thanks so much for your help. If you are serious about porting your phone number, port it to a google voice account. Then forward all your calls to your magicJack or whatever device or service you decide on . The port to GV is a one-time fee of $20. The cost for call forwarding is free through GV ...

greenman

Some mail systems have more than one spam folder.
For example, if your email is hosted by Dreamhost, you might need to check your web spam folder as well as the one in Outlook or Apple Mail.

Alternatively, if you have more than one email address, try using a different one from another domain for ...

greenman

Yes, and it usually contains words like:
"Important: Please reply to this email within one hour if you would like to modify the order below. You do not have to take any action if you do not want to make any changes."
Followed by all the order info.

The email came from [email protected] ...

greenman

I've noticed that I no longer get the email voice message whenever I receive a voice message. Does the email voice message still work?
It does on mine.
Check your settings:
my.magicJack.com -->
"Call Features" tab -->
"Voicemail via Email" -->
check your current settings.
It may be that your ...

greenman

What will be my problems using magic jack plus when I have a home security system that calls a monitoring company? What can be done to overcome any problems? If you're using an older system, you may be able to set up the system to use magicJack. The only thing you can do is test the system. If you ...

greenman

Hi,

I'm using Mac 10.7.5 and am behind a LinkSys E900 wireless router. Many times when making calls on MagicJack, people complain that "I'm breaking up", despite the fact taht my upload speed hovers between 700 kbps and 800 kbps (using RCN), as per speed tests. When using Skype or GotoMeeting ...

greenman

I just tried chat and got this: Our hours of operations are 9AM-10PM EST Monday-Saturday and 10AM-7PM EST on Sundays. Please visit us again during our hours of operations. You can also also browse our FAQ section for the most common questions and asnwers at magicJack.com/faq But it's 7AM.

Someone ...

greenman

Get a samsung oem usb home charger from amazon.
They're about 5 bucks, US, usually with free shipping.

greenman

Hi, I have had MJ plus about a year now. It is being used with a computer. About 3 days ago, it just stopped working. There is no dial tone. I can't call out. It will ring when someone calls, but it is dead when I answer. It does show who is calling on the screen. I did uninstalling and installing ...

greenman

When CrashPlan is running an online backup, the sound quality is so choppy we cannot decipher a conversation, or the call goes directly to voice mail. I have some options with CrashPlan network settings. I can select which network interfaces CrashPlan can use. Does MagicJack use just one? How can I ...

greenman

I'm not clear: are you interested in the app, the device or both?

If you get the app and the device and use the same phone number for both, it tends to cause havoc when you have both devices on the same network. For myself, I've found calls immediately go to voice mail when you have more than one ...

greenman

Download winamp.
Allow it to be the default mp3 and wav player.
Mischief managed.

greenman

tomx2 wrote:Hi.

I am not sure if this question has been asked, if so I apologize.
I downloaded the free MJ android app from Google play.

Tom,

See my answer to your same question on DSL Reports.
http://www.dslreports.com/forum/r288993 ... my-android.

greenman

Like @sjbacobs07 said it may be a port forwarding problem. I know I'm years late in my response but at that time I wasn't interested in the magic jack but now that the magic jack plus came out I decided to order it because I really want to save money. So I did my research and found that many people ...

greenman

As far as I know, you have to use chat support.
I've never gotten a single email from magicJack except confirmation of billing and voice mail messages.

greenman

My magic jack ########## is not working.No outgoing or ingoing calls. it says 3002 digital customer conection what that means?Ignacio Dcosta

Hoping someone might be able to help here.

If your magicJack doesn't recognize DTMF (button presses) then you may need to return or exchange the device. Or ...

greenman

That is a tough one to answer, but my best guess is that I am close to 80,000 within a 5 mile radius. Melbourne is the nearest city, about 9 miles away and certainly has that kind of density.
Melbourne FL has a population of 76000, but they have quite a number of available exchanges for the 321 ...

greenman

Beetulz wrote:Greenman,
Yes, the population within the local area is well over 120,000 and over 1.5 million in the county.

Thanks. Is there a local phone company in your area that might magicJack might be blocking or getting blocked by?

greenman

greenman, thanks for the prompt reply too. It makes me feel a bit better knowing someone else experienced the dropped calls. I had an old MJ that had some flaws -- the phone never rang (had to set it up to ring speakers) and could not dial with the physical phone unless I used the Tigerjet SDK to ...

greenman

BrianT, I too have never seen it. Until Scotty200 said otherwise, I'd thought it was a myth.

greenman

Unfortunately, I have no clue what the MAC address is. As I stated above, it doesn't show in the DHCP client list in the router and the security log just show a generic entries:

12/10/2013 10:56:16 sending ACK to 192.168.2.3
12/10/2013 10:56:16 sending OFFER to 192.168.2.3

I know that's the MJP ...

greenman

Am using a replacement Magicjack Plus. The replacement process created a second account. Both accounts are listed and wanting renewal. I don't want to pay for 2 accounts on just one Magicjack Plus. [...snip...]

"MJ COMPUTER"
magicJack PLUS Renews 12/22/2013
Add Year(s)
(253) 383-****
U.S. Phone ...

greenman

Beetulz, SailorDave,

I'd be interested in learning whether you live within a five-mile radius of a city with a population of at least 80,000 people. If not, what is the population of your closest city of at least 80,000 people, and how far away are you from it?

I have a theory that this device ...

greenman

- Not the device, that would actually be pointless. The company says that at some point they hope to be able to incorporate text messaging into their *apps*. I wouldn't hold my breath waiting though. Agreed. It's kind of frustrating that they advertise it as SMS compatible, but then don't actually ...

greenman

Hi all just got the 2014 a few days ago. Twice now I've heard odd noise and then the call drops.

First Time, I went to make a call and had no dial tone, looked at MJP and noticed it had only one blue light on. I unplugged, plugged back in and reset router. Came up, connected and during call I ...

greenman

The "dead spot" you're talking about sounds like a latency problem. Check with speedtest.net to see how fast your connection is.
If your ping speed isn't below 20ms, you're likely having trouble with slow responses.

This may be something magicJack can solve by tweaking your sip servers. You'll have ...

greenman

Why not just set it to autorenew?
Mine autorenewed on Nov 15.

greenman

This is the one case where only magicJack chat support can help you.

The problem has been reported before on this venue.
Basically, the first number you press gets repeated twice, while you're trying to navigate automated bank or support phone systems.

Get on live support at my.magicjack.com and ...

greenman

This is what I have found:
I've got two magicJack plus devices. The 2012 and the 2014. When both are connected using the same telephone number, I cannot receive calls on either of them. I hear a ring and it goes directly to voice mail. If I have both of them connected on different routers (one at ...

greenman

Yours are one of a number of exchanges that are blocked by magicJack.
This has been a problem for a while now.
They don't advertise it, obviously, but there are a growing number of small local phone companies that are fighting back because they ostensibly can't afford the exchange costs. So when ...

greenman

I'm seeing that too in my last bill. Hmm...

greenman

im a nubie at this. im unemployed my MJ service IS DEAD.IS there a haaack :mrgreen: untill i get back on my feet? Technically, no. Your magicJack is now a papeweight. You might be able to sell it to someone who wants to use it with GVJack. If you can afford a one-time charge of $20, you could get ...

greenman

...RE: the devices and same tel #, can I swap out my older MJ Plus and transfer the account and # to my new 2014 Plus device now? Free of charge? That way I can at least use the newer device till the contract is finished. It would even be better to be able to use both plus devices but it is not ...

greenman

It's not always about REN, though it can be problematic .

My phone will not ring. I use the phone with a magicjack plus. It doesn't matter if it is plugged into the wall or into my computer. I tried a different phone and it didn't make any difference. Both phones work on other lines. go to my ...

greenman

OP, what brand of router are you using? Are you on Cable or DSL? I'm guessing DSL. National or local ISP?

greenman

magicJack defaults to Internet Explorer, regardless of what your default browser selection is. If you're having trouble determining where your downloads are, try using a different browser to download. Most browsers default to downloading files to your "Downloads" folder.

Good luck!

greenman

I wonder how much of this has to do with broadband latency, especially between the our routers and magicJack's SIP servers. When my broadband has a latency of 10ms or less, as tested by speedtest.net to the closest available testing server, the time between answering on one device and stopping ...

greenman

It's amazing to think that something that worked in 2009 could be ancient, but when it comes to software, shorter and shorter useability half-life become almost the norm, so it is a good question. Why not give it a while and let us know?

greenman

My magicjack plus is currently down with an Error 401

Also I can not login to the site my.magicjack.com

It gives me the following message
Error
Please try again later.
Same problem here. Another post said the same. Doesn't this suggest that magicJack is using http to handshake part of its ...

greenman

I more or less had a similar experience as Mayo.

...The last one messed up my internet wifi connection. I spent a week figuring it out.

My friend ... just ditched the MJPlus because the tel. co. offered him a deal @ 5 dollars a month. Wasn't worth the aggravation to keep MJ.

When I tried to ...

greenman

Why does my magicjack PLUS/ MJ 2014 won't work on Stand alone mode?
I've encounter 401 or 503 error message.

Tried everything and also rebooted my router and modem. My friend also uses magicjack have same issue.

Please advice. Let me get this straight: on your phone you're hearing "error 401 ...

greenman

But in same time blue light on MJ+ is ON. Looks like dead device but with lite; I still hope it possible to fix.
Any advice? Yahsa, it looks like you'll need to contact magicJack chat support. If the device was working but is now no longer working, you'll have to find out from the folks at ...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 268 matches

mJ GO

magicJack Names Mary Kennon Vice President of Customer Exper

Re: Does the email voice message still work?

Re: Security system with magic jack plus

Re: People can't hear me on MagicJack

Re: MJ plus stopped working

Re: Choppy sound with CrashPlan running

Re: Android question using standard tel#

Re: Cant make outgoing calls

Re: Population within 5 miles

Re: Replacement Magicjack Plus--must renew 2 accounts?

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Re: Magicjack down with Error 401

Re: Magicjack PLUS / MJ 2014 WON"T work in STANDALONE M

Re: MagicJack+ stopped to work after connected ...