Search found 23 matches

by shleets
Sun Dec 09, 2012 1:03 am
Forum: magicJack Plus Support
Topic: Plugging magicJack plus into Ethernet switch
Replies: 5
Views: 9369

Yes this will work.
by shleets
Fri Mar 09, 2012 12:45 am
Forum: magicJack Plus Support
Topic: MJ+ Started dropping calls with Router, but not with PC
Replies: 15
Views: 16675

Not ready for dependable router support. Run on a pc for dependability. The world's larget VoIP system run on servers why should this be any different. Buy the original MJ and not waste your money on MJ+..
by shleets
Fri Mar 09, 2012 12:37 am
Forum: magicJack Plus Support
Topic: MJ plus hangs up on outgoing calls
Replies: 23
Views: 23344

Lenny IMO I don't think this device is ready for dependable router support. However in a PC I think it is very dependable. I've gone thru the gauntlet of trial and error testing but I throw it on the PC and all the problems are gone. I'm curious about another post that says you can install this as a ...
by shleets
Fri Mar 09, 2012 12:26 am
Forum: magicJack Plus Support
Topic: MJP: Dropped calls when connected to network
Replies: 21
Views: 21928

How do you install it as a service and not an app? Does it appear in services and can you set the startup type? Can you log off the machine but keep it powered on and will the service still run?
by shleets
Sun Mar 04, 2012 2:26 pm
Forum: magicJack Plus Support
Topic: MJ+ Started dropping calls with Router, but not with PC
Replies: 15
Views: 16675

Please do I have been having alot of dropped calls thru the router. I have moved it to the PC and seems to be stable. While it was in the router the calls would intermittently drop after 5 to 10 minutes.
by shleets
Thu Mar 01, 2012 11:51 pm
Forum: magicJack Plus Support
Topic: Magicjack APP available now at the Appstore
Replies: 48
Views: 50580

This lAst post is not accurate. You can attach your IOS device to any number on your account. Read this post and follow the directions exactly on how they are written.
http://www.phoneservicesupport.com/numb ... 11882.html
by shleets
Wed Feb 22, 2012 8:46 pm
Forum: magicJack Plus Support
Topic: MJ+ Proxy change?
Replies: 4
Views: 4421

1. Find IP your registering to with wireshark

2. Build static route in your router of that IP and point to an unused IP on your internal network.

3. This prevents MJ+ from getting out of your router to register to that IP.

4. MJ+ will then use the next pre-programmed proxy to try to register to.
by shleets
Tue Feb 07, 2012 7:03 am
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Thanks for the info and yes that has all been done. The proxy change has worked. I had to try 3 different servers but found one that is clear all the time. The only issue is when I originate a call the connect time can be immediate to 30 seconds. I can deal with that for clarity. For the 10 times a ...
by shleets
Mon Feb 06, 2012 6:15 am
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Yes all my cables have been replaced. I have a separate router running Tomato firmware. How to you go about verifying that you have the update and how do you retrieve it?
by shleets
Sun Feb 05, 2012 8:58 pm
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Yes, I tried this for a month without issue. Slowing my SIP down??? This does not make sense to me. My speeds are consistently fine in the 20's for DL. How does one slow down one certain protocol? Packet prioritization "QOS" is what is key to have good Voice quality along with bandwidth and speed ...
by shleets
Sun Feb 05, 2012 6:29 pm
Forum: magicJack Plus Support
Topic: MJ+ Proxy change?
Replies: 4
Views: 4421

Was able to change to a new proxy. Clariety is better, however there is about a 10 second delay for the call to connect. I will see how this goes.
by shleets
Sun Feb 05, 2012 5:05 pm
Forum: magicJack Plus Support
Topic: MJ+ Proxy change?
Replies: 4
Views: 4421

Ping stats to LA proxy not the best.

Ping statistics for 216.234.70.128:
Packets: Sent = 102, Received = 99, Lost = 3 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 1550ms, Average = 172ms


16 hops to LA on the tracert.

Chicago stats:

Ping statistics for ...
by shleets
Sun Feb 05, 2012 4:47 pm
Forum: magicJack Plus Support
Topic: MJ+ Proxy change?
Replies: 4
Views: 4421

MJ+ Proxy change?

I ran Wireshark and verified that my MJ+ is registering to the Los Angeles proxy. Since I'm very close to Chicago I would rather register there and see if this will eliminate some of my clipping/choppy voice. I have read how to do it with a host table but if I want to use it out of the router how ...
by shleets
Sun Feb 05, 2012 10:39 am
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

How do you figure? It works perfectly fine off-peak hours. Wouldn't I have the issue all the time if this were the case? My first thought to all of this was I lost priority when I ported out. The network team confirmed that with testing they did yesterday. When they plugged there telephony modem ...
by shleets
Sat Feb 04, 2012 9:12 pm
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Well, 1st tech came out walked around in circles in the yard, replaced modem, pinged google, ran speed test. Tossed him out got the supervisor and a better tech but just basically checking signal. However they noticed something and sent it to a network tech and this was the guy I was looking for. I ...
by shleets
Fri Feb 03, 2012 11:19 pm
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Called TW and they are coming out tomorrow. They confirmed issues with my quality. I will update tomorrow.
by shleets
Fri Feb 03, 2012 10:27 pm
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Here are some test results of a VOIP test I ran. It looks like the jitter is way to high. What can the ISP do for me?

Test Type: Voice over IP
Downstream Jitter: 142.5ms
Downstream Loss: 0.2 %
Downstream Packet Order: 99.6 %
Upstream Jitter: 3.6ms
Upstream Loss: 0 %
Upstream Packet Order: 100 ...
by shleets
Fri Feb 03, 2012 10:10 pm
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

OK, Looking for some recommendations. When I originally bought MJ+ I was running it in parallel with my Time Warner phone. I forwarded my number from TW to MJ+. This worked flawlessly in and out with no audio issues. After two weeks I decided to port my number. After the number finally ported this ...
by shleets
Thu Jan 26, 2012 12:12 am
Forum: magicJack Plus Support
Topic: Choppy/Popping Voice MJ +
Replies: 13
Views: 10007

Choppy/Popping Voice MJ +

Well I ported my number over today and everything went fine. I called Time Warner who I ported from and they had already disconnected the phone service to the cable modem. I got my bill adjusted and everything was fine until I got home. I've been testing this for a month with no voice quality issues ...
by shleets
Wed Jan 25, 2012 1:51 pm
Forum: Magic Jack Technical Support
Topic: Magicjack app on two iphones, using same account/number
Replies: 6
Views: 31747

Well I figured it out and it does work, not sure what gadget I like better this or the eye-fi card. Here's the info that everyone has been looking for..

Select your MJ or MJ + plus account under your subscriptions do not select your Iphone or IPOD it has to be your MJ or MJ+.

Then select change ...
by shleets
Wed Jan 25, 2012 12:56 pm
Forum: magicJack Plus Support
Topic: Number Ported Successfully however???
Replies: 3
Views: 4155

Well I figured it out and it does work, not sure what gadget I like better this or the eye-fi card. Here's the info that everyone has been looking for..

Select your MJ or MJ + plus account under your subscriptions do not select your Iphone or IPOD it has to be your MJ or MJ+.

Then select change ...
by shleets
Wed Jan 25, 2012 9:53 am
Forum: magicJack Plus Support
Topic: Number Ported Successfully however???
Replies: 3
Views: 4155

Number Ported Successfully however???

Ok bought Magicjack + about a month ago and tested before I ported my existing landline. Everything worked great and also loaded it on two IPOD Touch's. I received the email this morning that my number port was finished and needed to reboot the MJ+. I did and then tested. My caller ID was correct ...
by shleets
Wed Jan 25, 2012 7:57 am
Forum: Magic Jack Technical Support
Topic: Magicjack app on two iphones, using same account/number
Replies: 6
Views: 31747

Well that's terrible, there is no way around this? I just ported my number over after test driving this and the main magicjack changed but my two IPOD Touches still have the old number. Does anyone have any recommendations to get this changed?