magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Well, having messed with everything from power supply to network settings and cable changes I have had about 30 continues hours of uptime.
I hooked mj+ to a spare Linksys wireless device WET 610N to achieve my stable network connection. I will post any changes in the future.
Now looking good though.

Same problem I have. Tried everything else and have ordered a different USB power supply. I will post my findings once I get it. If I am around when the connection fails I unplug the power from the mj and plug it back in and that restores it within 20 seconds.

No idea, when it is connected it works great. Drops connection 3 to 6 times per day. Chated with helpless line three times tried everythig they suggested. Funny no one ever offers to send me a different unit.

I have no suggestions for you yet, those are the exact problems I am having. I feel we may have received defective MJ+ units. My unit was shipped to me in November.

Thanks I'll try that. the max setting on my 2 wire is 100 hours so I set it at that. Were as it was set to 7 hours.

That has been done.

I have the same problem. I currently have AT&T 2 wire but also had the problem with different provider and different modem. I feel it’s a problem of MagicJack plus. Mine is an early edition of mj+ and wonder if they have become better with later production? I didn’t have any problems with my old mj ...

I am not using it with my computer and I used a different cat 5 cable than it was shipped with. Thanks for the reply.

Does anyone have a problem losing connection? My magicjack plus loses connection when idle (not in use) daily. I have used customer service several times and didn’t help. Upgraded software and everything else and still loses network connection at odd times during the day. I can disconnect it and ...