magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Is there any chance that, by using the Google app, that my voice won't sound broken up on the other end?

My router doesn't allow me to assign a priority to MJ using QoS. Any other things I can try? How about the new MJ? Will that improve the breaking up of my voice? Thanks.

Sorry, but I thought that by posting the actual number, someone would have a better answer. I have no idea why MJ would block that specific number - and the recording didn't say tha the number was blocked. It just asked if I wanted to make a conference call or call a platform. Both are foreign to me ...

401 is the Rhode Island area code and the number is to COX Cable. When I dial, I immediately get a MJ recording and my call won't go through.

No, it's a 401 area code (Rhode Island) and all other calls to that state work.

When I try to call out, I receive a recorded message from MJ saying: To make a conference call or to call a platform, go to my.magicjack.com, etc. Can someone tell me what this is about? I've never had this problem before. Thank you.

I know there is a link to some solutions - but I've lost it. Cab someone please send me that link? Also, how do I search the MJ forums for topics of interest? Thank you.......

OK, so can someone tell me what port range to use? I can type the numbers - but I don't know anything about ports and ranges. Thanks...........

I want to give my MJ a higher priority to my router and have been trying very hard to find the answer to my question. So far, I haven't found anything I can use or that is simple. There must be a simple way to get this address. I have a Linksys Router and can add devices to my QoS (if I have the MAC ...

My attached devices only show the two computers on the local wireless network. Can't find the MJ (although it IS working and attached).

I did find a way to enter a MAC address for adding MJ to QoS - but I don't know what a MAC address is nor do I know where to find the one for MJ. This screen is separate from the one that requests a Port range.

Is there a way on this forum for me to send you a picture of my router screen where it shows the QoS settings? If so, how do I activate it? BTW, for some odd reason, this forum wouldn't take my old Username and Password - so I had to re-register. That's why I couldn't reply to you right away. Thanks ...

I have a Cisco router and found the QoS section. It is turned off. I can turn it on but it requires me to add a Name" (MagicJack) and a port range. I have no idea where to begin to choose a port range. Could you suggest one, please?