magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I, too, have my MJ+ plugged directly into my router, so I use a physical 'phone, not the MJ softphone. Bypassing the router made no difference. I tried reducing the volume on my telephone handset, and the DTMF tones appear to go through now - at least, at the one number I tried. Time will tell ...

Actually, I did specify the modem: it's incorporated along with a wireless and 4-port wired router in the 2Wire HG3801HGV gateway. But I'll give SteveHC's suggestion a try.

My MJ+ is plugged directly into my network (not a USB port). The connection path is:

AT&T Uverse (ISP) -> 2Wire 3801HGV gateway -> Asus RT-AC66U router -> MJ+

I have no problem dialing, and both incoming and outgoing voice quality are fine, but when I'm prompted for an option (e.g., "Dial 1 for ...