magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Los Angeles jack

I got this email today.

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Los Angeles jack

3 months later, success in texting. Now I can send and receive texts. Not sure why 3 months ago I could only receive texts but I'm a happy camper now with the texting feature. BTW, I'm not paying anything extra. I'm using the free iOS app (not the upgraded version). Don't pay for the upgrade when it ...

Los Angeles jack

And according to the official website, Android coming soon.

Los Angeles jack

I received this email today.

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Los Angeles jack

On my MJP app I noticed that it has a messaging feature. Is this the texting feature MJP app has promised? I cannot text other phone numbers. I can only receive messages from MJP.

Los Angeles jack

Not the answer that I was hoping for but sometimes the truth hurts (ha-ha).

Los Angeles jack

I live in Los Angeles and the time stamp on my MJP shows East coast time, 2 hours ahead. Is there a way to change this with the correct time?

Los Angeles jack

Anyone else getting delayed voice messages?

The date is 10/5/14 when a new voice message shows up on my iPhone app, when I listen to the voice message it actually was dated 9/25/14.

Los Angeles jack

http://i90.photobucket.com/albums/k279/MagicMtnDan/Misc%20Pics/BeatingADeadHorse.gif

Not to beat a dead horse but I just wanted to ascertain that MJ received the dead power adaptor. Didn't want them automatically charging my credit card for the new power adaptor.

http://i648.photobucket.com ...

Los Angeles jack

Here is some information maybe others could use. First class mail rate was $2.32 which is the bare minimum. I chose to add tracking at an additional $1.05, so the total was $3.37 to return the dead power adaptor.

http://i648.photobucket.com/albums/uu207/gendow_photos/receiptMJreturn_zps51e89e2f ...

Los Angeles jack

I can confirm that I have received the free replacement power adaptor today in the mail. Even though the iPhone power adaptor worked as well I guess I felt the need to try and get original replacement parts. I'm satisfied so I'll be sending the broken power adaptor back to MJ. It'll probably cost ...

Los Angeles jack

I'm planning to hold out before sending back the defective power adaptor. I'd like to see if I will receive the replacement first.

Los Angeles jack

Jeffson: Hello, how may I help you?
Jeffson: Hi Gat, good day!
Gat: Hello, good day mate.
Jeffson: May I know the exact nature of your problem with full details please?
Gat: My power adaptor died and I'm currently using my iPhone power adaptor. How might I get another power adapator?
Jeffson: Thank ...

Los Angeles jack

Yes Pilot is correct. I have the MJP (prior to 2014) and embedded in the steady blue light (which looks like a "+" symbol) is a blinking white light.

Los Angeles jack

There is always a learning curve with a new device and sometimes that which we think is malfunctioning with the device is actually functioning properly. With that said, don't rely heavily on MJ customer support. You probably know more than them. And the customer support will most surely make things ...

Los Angeles jack

On mine the blue light is steady solid and right next to it has a blinking white colored light. The green internet light blinks every so often. The orange phone light blinks. I'm not sure what the lights mean but I've never had any of the problems you are encountering. I would recommend checking ...

Los Angeles jack

Amik wrote:Thanks, Jack.

How long did they take to actually port your number?

Once they ported your number, how did you know the job was done? Did you get an email?

If I recall correctly it took about a couple of hours before they ported my number. And yes, they did send a confirmation email as well.

Los Angeles jack

This was the chain of events;

1) MJP no longer worked connected to router
2) MJP worked when directly connected to my computer USB
3) Removed the power adaptor and tried using an iPhone power adaptor, MJP now worked again with the router.
4) Went to the 99 store and bought another iPhone power ...

Los Angeles jack

Order Number: xxxxxxxxxxx

Visa: **** **** **** 5790

Item Description

Qty

Price Each

Total Price

Charge Date

Ported U.S. Phone Number Annual Fee: (xxx) xxx-xxxx 1 $9.95 $9.95 01/14/2013

You will be charged: *$10.43 01/14/2013

*Includes 4.8% fee for Regulatory expense, surcharges or ...

Los Angeles jack

This was the confirmation email I received on 1/17/12. I paid $19.99 for the porting. Every year thereafter I believe the charge is $9.99.

Dear xxxxxxx xxxxxxxx,
Important: Please reply to this email within one hour if you would like to modify the order below. You do not have to take any action ...

Los Angeles jack

Porting my number from AT & T went smoothly for me. Below is the email I received from MJ when I did it. The email was dated 1/16/12.

Dear xxxxxxx xxxxxxxx:

We have received your request to transfer your telephone number (xxx) xxx-xxxx to your magicJack.

Some important things to remember:
•Do ...

Los Angeles jack

Today I can sign in, not sure why last night it wouldn't. All is well again on my end.

Los Angeles jack

When I try to log in it says "URL request cannot be located." Can you sign in to your MJ account?

Los Angeles jack

Not sure about your service being cut in half but this issue should come as a warning to all "original" MJP renewals (including myself) to be on the lookout for this down the road. I hate it when the rug gets pulled out from under me. I just renewed my original MJP on 12/31/13 so thanks for the ...

Los Angeles jack

Around the third week of January, I also stopped receiving voicemails, even though I had not made any changes to either my email or magicjack settings.

I followed the "when in doubt, reboot" problem solving approach, and turned off the email feature, removed my email address, then set it up again ...

Los Angeles jack

Thanks but I still can't get it to work. I also checked my spam but not there either.

Los Angeles jack

Usually whenever I renewed I would get a confirmation email. This time I did not receive that confirmation email. Have others received this confirmation email recently upon renewal?

Los Angeles jack

I've noticed that I no longer get the email voice message whenever I receive a voice message. Does the email voice message still work?

Los Angeles jack

A youtube video of an English version of the $3 a month pricing.

http://www.youtube.com/watch?v=oeub1hoo_pU

Los Angeles jack

I just renewed my iPhone app and I didn't have to pay the $10. They had a choice of the "basic" or the "$10 upgrade." I chose the basic. I'm not sure what comes with the $10 upgrade. This is a screen shot of the order page (I hope it uploads).

http://i648.photobucket.com/albums/uu207/gendow_photos ...

Los Angeles jack

My app renewal for my iPhone is coming up on 12/31/13. On the renewal screen it says "upgrade for $10." Is there now a charge for the app? By the way I'm still using a MJP 2012 (not the new wifi 2014).

Los Angeles jack

http://www.youtube.com/watch?v=B8Xjc7mIAmQ

The commercials that I've seen were in English but here is a youtube link in Spanish that I have come across. No need to understand Spanish because the pictures show $3 a month.

Los Angeles jack

I've been out of the loop now with this forum but I've been seeing TV commercials advertising $3 a month (no longer $1.70 per month). Not like it's going to break the bank for me but I was just curious how they came up with this new pricing. Actually the old $1.70 per month price was probably based ...

Los Angeles jack

I haven't been here in awhile but anyone know if the new 2014 device supports SMS texting. I read somewhere that the packaging on the 2014 device says it does. On a home phone texting would not be possible but using a smart phone with the app might be a possibility.

Los Angeles jack

The official website doesn't display the price nor does it say 6 months or 12 months of service. In the past I thought the price was shown, can't remember now.

Los Angeles jack

The WIPO should have made Magic Jack at least pay the fair market value for the rights to the domain name. That just doesn't seem fair to me.

Los Angeles jack

It could be your 2Wire 2701Hg-G modem could be the culprit. You indicated that on the PC it works great. Whatever you do, I wouldn't let tech support access your PC remotely, they will probably do more harm than good.

Los Angeles jack

I just noticed from the Nettalk website that the Nettalk Duo Wi-Fi device sells for only $69 which includes the 1st year of service. Magicjack's Wi-Fi device anticipated price point at $99 may drive away its new customer base to the cheaper Nettalk Duo Wi-Fi device at $69. We will have to wait and ...

Los Angeles jack

Interesting article but not sure I'd invest in CALL. The price point for the upcoming Wi-Fi Magicjack at $99 seems reasonable and the anticipated yearly subscription would remain unchanged at $30. I noticed the lack of information on texting capabilities. I think Nettalk offers texting for an ...

Los Angeles jack

Huh, were you referring to the half-off promotion, that is expired;

http://www.magicjack.com/48-hour-half-p ... pired.html

Could you provide a linky? Or that which you were referring to? TIA

Los Angeles jack

I just upgraded to windows 8 today, plugged in my USB and the softphone automatically installed. It automatically displayed the "one minute of your time is a lifetime of savings," or something like that. I tested out making a couple of phone calls and it works fine as usual.

Los Angeles jack

Alright, thanks for the advice. I sent a one page test fax to that number, set my fax to auto-on, and this is the fax I got from HP.

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Los Angeles jack

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Los Angeles jack

According to the official MJ+ website FAQ;

Question:

Can I send and receive faxes using magicJack?

Answer:

It should work fine.

Plug your fax machine into your magicJack, just as you would normally connect your fax machine to your telephone jack.

IMPORTANT!! If your magicJack is connected ...

Los Angeles jack

Have you also tried to log into your account from magicjack's official site?

http://www.magicjack.com

At the bottom of that page is a link to log into your account. If you can get in you can change some of your settings (ie, change the amount of rings to 20, 25, 30, or more rings before it ...

Los Angeles jack

Good going robm, at least you got it working through the router. Now to figure out how to get it working through the computer. My suggestion may be simplistic but maybe try a different USB port on the back/front of the computer. As for deleting the software and starting brand new the only way I can ...

Los Angeles jack

I forget exactly how the activation process worked. You may want to try and delete the activation wizard and start fresh from scratch. I vaguely recall going thru a series of steps installing the software. There were many different screen prompts but fairly easy to navigate.

After the ...

Los Angeles jack

"$10 for a CDN number." Just for clarification what does "CDN" stand for? This could be the cause for sometimes it takes 24 - 48 hours for activation. Is this for a Canadian number?

Los Angeles jack

Now for the bad news..... I too replaced my adapter after numerous hours with tech support, and, yes, it was free. But, guess what. It doesn't work either. My MJ+ worked for several months. In fact, it replaced my entire land line and is available throughout the house without being plugged directly ...

Los Angeles jack

Okay thanks SteveHC, I will do it before it expires.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Search found 79 matches

Texting now on Android

This is the iOS texting app for $1.99 per month

Is this the texting feature MJP app has promised (picture)?

How do you correct the time stamp?

Anyone getting delayed voice messages?

Power adaptor died

Can you sign in to your MJ account?

Renewal confirmation email not received

Does the email voice message still work?

Is the app now $10?

TV commercials now show $3 a month for the new Magicjack

Does your MJ+ faxing capabilities work?